Double Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Reviews of La Quinta Inn & Suites by Wyndham Salem OR

2.5 out of 5
La Quinta Inn & Suites by Wyndham Salem OR
890 Hawthorne Avenue SE, Salem, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 99 out of 190 reviews" "
Rating 8 - Good. 36 out of 190 reviews" "
Rating 6 - Okay. 33 out of 190 reviews" "
Rating 4 - Poor. 11 out of 190 reviews" "
Rating 2 - Terrible. 11 out of 190 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

EDMUND, UNION CITY

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway and restaurants. Use Dove products.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Edmund,Thank you so much for the high rating. We're happy to know that our prime location was perfect for your needs and that you had a great time with us overall. Your feedback means the world to us, and we hope to see you again soon. Sincerely,General Manager

6/10 Okay

Dawn

Travelled with family, Business traveller
Liked: Cleanliness
Not as kept up as most I’ve stayed at.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Dawn,Thank you for your review. We regret to learn of your disappointment with your stay. Providing comfortable and well-maintained facilities is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,General Manager

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness, staff & service
Noisy, heat & cooling was very noisy. It was very hard to get a good nights rest.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Carl,Thank you for taking time to share your experience with us. We take the comfort of our guests very seriously, and we apologize we were not able to deliver a refreshing, peaceful stay to you and your party. Thank you for your feedback, which we will use to improve the comfort of future guests, and we hope to have the opportunity to welcome you again for a more restful experience.Sincerely,General Manager

10/10 Excellent

fabiola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay with big commercial vehicles
Stayed 5 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear Fabiola,It was such a pleasure having you as our guest. Location is one of the most important aspects of a trip, so we're glad you could experience all of the convenience ours affords our guests. We would be thrilled to welcome you back for another great stay. Sincerely,General Manager

2/10 Terrible

Arely

Travelled with family
Disliked: Cleanliness, amenities
I had ants in my room
Stayed 1 night in Apr 2024
Response from SRL on 7 May 2024
The feedback we receive from our guests is very important to us. Tending to any concerns is our high priority. Thank you and please stay with us again in the future.

8/10 Good

Nancy, Tukwila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is horribly layed out and hard to maneuver.
Stayed 2 nights in May 2024
Response from SRL on 7 May 2024
We welcome your response to the survey for your recent stay with us. It is our endeavor to facilitate and attend to our guests needs and comfort within our best ability. Those guests range from passenger vehicle to large Semi. The perspective we receive for guests helps us to evaluate area needing some attention. Please stay with us again in the future.

10/10 Excellent

Dawna

Travelled with family
Strong odor in the room.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Dawna,Thank you for your rating. We appreciate the feedback and regret hearing about your room's odor issue. We'll address this immediately to ensure a more pleasant environment for all our guests. We hope to welcome you back soon under better circumstances.Sincerely,General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WORKED OUT GREAT.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Robert,Thank you so much for your five stars! We work so hard to deliver a great experience to valued guests such as yourself, and we appreciate your feedback. We hope you'll come back soon!Sincerely,General Manager

4/10 Poor

Devin

Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Stayed 2 nights in Apr 2024

10/10 Excellent

EDMUND, UNION CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near two Tesla Superchargers, easy drive to restaurants. 4 Available disabled parking.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Edmund,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for your perfect rating, and we hope you return soon.Sincerely,General Manager

10/10 Excellent

Deepti

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised how well kept this property was and the friendliness of the staff. The earlier reviews and ratings didn't do much justice. I would recommend this to my friends and anyone who is looking g for an accomodation options for a couple of days to weeks. Regards, Deepti
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Deepti,Thank you so much for the five-star review. We are so happy to hear your stay exceeded your expectations, and we thank you for your recommendations, which help us thrive as a resort. We hope to see you return soon.Sincerely,General Manager

10/10 Excellent

James

Clean, comfortable, pleasant staff
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear James,We at La Quinta by Wyndham Salem OR thank you for your review. We are so pleased to hear you enjoyed our comfortable, clean rooms. Most of all, we are thrilled you experienced our world-class service. We would love to welcome you back again soon.Sincerely,General Manager

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a decent area. The elevators and other equipment works, the room is decently equipped, furnished, and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Victor,It was an honor having you as our guest, and we appreciate your feedback. Thanks for spotlighting our hotel's convenient location and well-appointed accommodations. We are glad you chose La Quinta by Wyndham Salem OR, and we look forward to your next visit!Sincerely,General Manager

6/10 Okay

Anil Kumar

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Thushyanthy

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Jae, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was so good!!
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Jae,Thank you so much for choosing to stay with us at La Quinta by Wyndham Salem OR. We're absolutely thrilled to read you enjoyed your visit and were able to take advantage of our delicious breakfast offerings. The pleasure was all ours, and we hope to welcome you back soon.Sincerely,General Manager

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service
A lot of homeless people around
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Barry,Thank you for staying with us at La Quinta by Wyndham Salem OR, and for your review. We are happy to have provided you with a great stay. Please know that the safety of our guests is our highest priority. It would be wonderful to see you again.Sincerely,General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, everyone was polite and the breakfast was amazing. I can't find anything negative to say
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Amanda, Thank you for choosing to stay with us at La Quinta by Wyndham Salem OR. We are pleased to hear you had a wonderful stay and found our accommodations clean and comfortable. Come back soon!Sincerely,General Manager

8/10 Good

Diana, West Linn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in process took too long. One staff member at check in time. 5 people in line and each check in took nearly 20 minutes. Otherwise, nice newer hotel, clean room, comfortable bed.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Diana,Thank you for taking a moment to leave a review. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. That said, we apologize for the wait you encountered upon checking in. We'll be sure to discuss your report with our team to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope you return soon for a seamless stay worthy of a perfect rating.Sincerely,General Manager

10/10 Excellent

Gail

A nice property, a bit noisy with traffic close by, but not bad. The beds are comfy and a free breakfast is offered which is great.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Gail,Thank you for choosing La Quinta by Wyndham Salem, OR. We're glad you enjoyed our comfortable beds and complimentary breakfast. We also understand that the traffic noise was a concern, and we appreciate your feedback, as it helps us enhance our guest experience. Our team eagerly looks forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Victor

Stayed 1 night in Apr 2024

6/10 Okay

Julie

Travelled with family
A bit noisy after 10pm.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Julie,Thank you for taking the time to leave a review. We apologize for any issues you faced regarding noise levels, and thank you for sharing your concerns so we can help improve the comfort of future guests. Sincerely,General Manager

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Todd,Thank you so much for taking the time to share your thoughts on your recent visit! We work hard to meet expectations like yours, and we’re happy to hear our excellent accommodations hit the mark for you. It was a pleasure having you here, and we hope you return soon.Sincerely,General Manager

4/10 Poor

Kristyn, Milwaukee

Stayed 2 nights in Apr 2024
Response from SRL on 1 May 2024
We are grateful to receive feedback from a survey about our guests recent stay with us. This helps us achieve better efforts to meet our guests requests. Thank you and we look forward to your future stay with us.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly atmosphere.
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Sandra,Thank you for taking the time to leave a review. We're happy to hear you enjoyed the friendly and well-kept property our exceptional team works hard to maintain. We hope you'll come to visit us again soon!Sincerely,General Manager

6/10 Okay

Christina, Centralia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows were horrible but everything else was great.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Christina,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the beds, and we'll keep your comments in mind. The next time you're in the area, please come see us again.Sincerely,General Manager

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Parking. Check in was quick and easy. Staff was great. Room was clean and lovely. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Tanya,Thank you so much for choosing to stay with us at La Quinta by Wyndham Salem OR. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly team was a highlight of your trip. The pleasure was all ours, and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SRL on 24 Apr 2024
We are happy your stay with us resulted in kind response to our survey. Please stay with us again in the future.

10/10 Excellent

Parm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Quiet and clean. And front desk representative on duty was very kind
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Parm,Thank you for trusting La Quinta by Wyndham Salem OR with your recent lodging needs. We're delighted to hear you had an enjoyable experience and that you appreciated our clean and peaceful accommodations, as well as the attentive service our front desk team member provided. We're grateful for your positive comments, and we hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,General Manager

8/10 Good

Maria

Stayed 1 night in Mar 2024
Response from SRL on 7 May 2024
We are grateful to receive your response to our survey regarding your stay with us. These help us to define areas of consistency and or improvements. We would be pleased to welcome you again on a future stay.

2/10 Terrible

Sofia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It was very noisy people next to my room where chatting all night did not let us sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Sofia,Thank you for your review. Please accept our apologies that your stay was not as restful as you had hoped. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Sincerely,General Manager

10/10 Excellent

Raegan

Stayed 1 night in Mar 2024
Response from SRL on 1 May 2024
We are happy to see this result from your survey about your recent stay with us. Please stay with us again in the future.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice upgrades, convenient location
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Allison,It's an honor to receive your excellent review of La Quinta by Wyndham Salem OR! We're delighted you enjoyed our convenient location and beautifully upgraded hotel. Thank you for your kind praise and we hope to see you again.Sincerely,General Manager

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an emergency and the hotel was not accommodating at all around canceling our reservation. They wanted to charge pretty much the price of the room as a penalty. I understand there being a fee but the price of the room is excessive. The food was not edible. Even the fresh fruit was bad. The beds were awful and made loud clanking noises every time you moved. The parking lot is not easy to maneuver in or find parking.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Kimberly,We sincerely apologize for the inconvenience you experienced during your recent stay. We aim to provide exceptional service and regret falling short of your expectations, especially during such a challenging time. Your feedback regarding the cancellation policy, food quality, bed comfort, and parking concerns has been noted, and we will consider your comments as we work diligently to enhance the overall guest experience. We genuinely value your input and hope to have the opportunity to regain your trust with an improved experience in the future.Sincerely,General Manager

10/10 Excellent

Ty

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Polite staff greet you when you first ealk in. Immediate check in took less than 5 minutes, and i had my key. Parking is a bit tight, would be the biggest complaint.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Ty,Thank you for your review and for giving us a perfect rating! It is fantastic to hear that our spirit of service shined through during your recent visit with us at La Quinta by Wyndham Salem OR. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,General Manager

10/10 Excellent

Earl

Stayed 1 night in Mar 2024
Response from SRL on 1 May 2024
Receiving your response to our survey is very appreciated. We are pleased to see you had a good stay with us on your recent visit. It is our pleasure to welcome you again for a future stay.

8/10 Good

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room. The only thing that bothered me was the shower, it kept slipping down the shower bar.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Melody,Thank you for choosing La Quinta by Wyndham Salem OR. While we hope you slept comfortably, we appreciate your constructive feedback on our bathroom. If your travels bring you back our way, we would enjoy hosting you again. Sincerely,General Manager

2/10 Terrible

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SRL on 18 Mar 2024
We are pleased to receive your survey info. Any input from our guests helps our staff and management evaluate and plan for improvements. Thank you.

4/10 Poor

Ryan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was amazing and the cookies at check in were delicious. The rooms we dark, dirty and overall unkempt.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Ryan,While we are happy you enjoyed our delicious breakfast and cookies, we are sorry you had concerns with the room. We want to assure you that we engage in deep cleaning processes and appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Sincerely,General Manager

4/10 Poor

Valeri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After we settled in our room we noticed a lot of dirty hair and dust all over the floor. It was getting on our bed with our socks and the pillows/mattress are so cheap and uncomfortable. Called front office to ask if someone can please come sweep and clean the floors and the check in person said she was the only one here. Expensive for one night only for the room to be dirty and bed/ pillows be so uncomfortable we barely got any sleep here it was so noisy at night people being loud on top of our body aching from the uncomfortable pillows and cheap mattress that is super noisy when you move. What a waste of money. Very disappointed.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Valeri, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.Sincerely,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best price. Location, location, location
Stayed 3 nights in Feb 2024
Response from General Manager on 12 Mar 2024
Dear David,It was a privilege to host you at La Quinta by Wyndham Salem OR and your kind, five-star review is appreciated. Our central location is one of the many benefits of choosing to stay with us so we are pleased to hear it was a highlight of your visit. Please come see us again any time you find yourself back in our area.

6/10 Okay

Marques

Travelled with partner
Disliked: Property conditions & facilities
The ice machine on level 2 didn't work and the lights on both sides of the bed didn't work
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Marques,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the bed and ice machine. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 4 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Scott,Thanks for your excellent rating of La Quinta by Wyndham Salem OR, and we hope you'll return!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SRL on 24 Apr 2024
Thank you for your response. We like to see our guests have had a pleasant stay.

8/10 Good

Dan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good room for the price. Noisy heater, broken chair, and nonfunctional refrigerator were negative factors. Decent free breakfast.
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Dan,Thank you for staying with us and taking the time to share your thoughts. We're glad our affordable rates and included breakfast added to your experience. However, we apologize for any concerns about noise and for any issues with the in-room amenities. We'll keep your comments in mind, and we hope to see you again the next time you're in town.

2/10 Terrible

Pamela

I did not stay at the property! When my flight arrived I was told the hotel was overbooked so I had to find another place to stay. Very frustrating! I was there for my nephew’s memorial service and this certainly did not improve my mood.
Stayed 7 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Pamela,Thank you for taking the time to share your thoughts with us. We are sorry for any inconvenience during your journey. We will speak with our team to help us prevent a similar situation from reoccurring. Please be well, and we wish you all the best.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet needed to be fixed. They knew it but said they didn’t think we would be there that night. Don’t put people in a room that is not ready.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear John,Thank you for your recent stay, and we appreciate you taking the time to share your valuable feedback. We're very sorry to hear of any issues you encountered with the toilet in your room and that this was not resolved prior to your arrival. Please accept our apologies for any inconvenience this caused; we will certainly address your comments internally to ensure this is avoided going forward. We're grateful for your feedback and hope to exceed your expectations the next time you're in the area.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and clean rooms!
Stayed 1 night in Jan 2024
Response from General Manager on 22 Feb 2024
Dear Alicia,Thank you for sharing your delightful, five-star review. We know there's no better way to start your busy day than with a clean room and delicious breakfast, so we are thrilled you were impressed. Your lovely comments will be shared with the team, and we look forward to welcoming you back again to La Quinta by Wyndham Salem OR.