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Reviews of Crowne Plaza Copenhagen Towers, an IHG Hotel

4 out of 5
Crowne Plaza Copenhagen Towers, an IHG Hotel
Ørestads Boulevard 114-118, Copenhagen

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining options
Stayed 4 nights in Jan 2024
Response from Front Office on 29 Jan 2024
Dear Gary, Thank you for the perfect score. Have a lovely day. Best Regards, Shruti Rana Front Office

10/10 Excellent

ruben

Stayed 4 nights in Dec 2023
Response from Sib on 5 Jan 2024
Kære Ruben, Tak for din flotte feedback. Fortsæt en dejlig dag. Med Venlig Hilsen Sib Front Office

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Close to metro The fitness center is was not great not much equipment
Stayed 3 nights in Dec 2023
Response from Sib on 25 Dec 2023
Good afternoon, Thank you for taking the time to tell us about your experience at Crowne Plaza COPENHAGEN TOWERS. We focus on a continual positive guest experience and we will use your comments trying to improve and to provide a better guests experience. Have a lovely day.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from Runesia on 18 Dec 2023
Dear ,Thank you so much for taking your time, to tell us about your experience at Crowne Plaza Copenhagen Towers.We are thrilled to hear that you had an amazing stay with us, and hope we get to welcome you again soon.We wish you a lovely day.Sincerely,RunesiaFront Office.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Srizana on 16 Dec 2023
Dear Gary,Dear,Thank you for taking your time to write about your experience at Crowne Plaza Copenhagen Towers. We are delighted to know that you enjoyed your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kinds RegardsSrizanaFront Office

10/10 Excellent

Pervez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Oct 2023
Response from Runesia on 25 Oct 2023
Dear Pervez,Thank you for your lovely score and feedback.We hope we get to welcome you again.Yours sincerely,RunesiaFront Office

10/10 Excellent

Evrim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Runesia on 31 Oct 2023
Dear Evrim,Thank your for taking your time, to tell us about your experience at Crowne Plaza Copenhagen Towers.We really appreciate you amazing score.Thanks for choosing Crowne Plaza as your hotel during your time in Copenhagen.We hope we get to greet you again soon.Yours sincerely,RunesiaFront Office

10/10 Excellent

Mirta

Stayed 2 nights in Sep 2023
Response from Tereza on 22 Oct 2023
Dear Mirta, Thank you for your amazing review! Have a great day. Best regards Tereza FO

8/10 Good

Stacey

Stayed 3 nights in Sep 2023
Response from Tereza on 21 Oct 2023
Dear Stacey thank you for your nice review! Have a wonderful day. Best regards Tereza FO

10/10 Excellent

Joanne

Stayed 2 nights in Sep 2023
Response from Shruti on 1 Oct 2023
Dear Joanne, Thank you for your perfect score. have a lovely day. Best Regards, Shruti RanaFront Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from shruti on 19 Sept 2023
Dear Guest, Thank you for the perfect score. Have a lovely day. Best Regards, Shruti RanaFront Office

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Sib on 27 Oct 2023
Dear Mike Thank your for your high score we highly appreciate that. Have a wonderful weekend! Best regards Sib FO

10/10 Excellent

Eric

Stayed 1 night in Aug 2023
Response from Runesia on 14 Sept 2023
Dear Eric,Thank you so much for giving us such a lovely score.We really appreciate you taking your time to give us this feedback.We hope we get to greet you again soon.I wish you a lovely day,Sincerely,RunesiaFront Office

10/10 Excellent

Elanie

Stayed 1 night in Sep 2023
Response from shruti on 26 Sept 2023
Dear Elanie, Thank you for the prefect score. Have a lovely day. Best Regards, Shruti Rana FO

8/10 Good

Julius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
allowed early check-in at no additional cost
Stayed 5 nights in Aug 2023
Response from shruti on 5 Sept 2023
Dear Julius, Thank you for your feedback. We are more than happy to help you.Have a good day. Best regards, Shruti Rana FO

10/10 Excellent

zeba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from shruti on 5 Sept 2023
Dear Zeba, Thank you for your feedback. Have a good day. Best regards, Shruti Rana FO

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful indide and great amenities. The only negative is the distance from the city center. Otherwise amazing option to stay.
Stayed 1 night in Aug 2023
Response from shruti on 24 Aug 2023
Dear Eric, Thank you for the perfect score and kind remarks about us.Have a lovely day. Best Regards Shruti Rana Front Office

10/10 Excellent

Pat

Stayed 2 nights in Aug 2023
Response from shruti on 11 Sept 2023
Dear Pats,Thank you for your perfect score. Have a lovely day. Best Regards, Shruti Rana Front Office

10/10 Excellent

Michael Haahr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and host in breakfast area awesome
Great for all. Especially the breakfast and the host in breakfast area was awesome
Stayed 2 nights in Aug 2023
Response from shruti on 10 Aug 2023
Dear Michael, Thank you for your kind word and perfect score to us. Have a good day.Best Regards, Shruti Rana Front Office

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to airport - sorry no shuttle.
Stayed 1 night in Aug 2023
Response from Crowne Plaza on 6 Aug 2023
Dear Karen, thank you for your review. Have a lovely day. Best Regards, FO

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023
Response from Tereza on 5 Aug 2023
Dear Wendy, Thank you for your amazing score! We look forward to welcome you again in Crowne Plaza Copenhagen Towers.Have a great day! Best regards Tereza FO

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent front desk staff. Lovely breakfast.
Stayed 1 night in Jul 2023
Response from Sib on 3 Aug 2023
Kære James, Tusind tak for dit flotte Score. Vi håber at kunne byde dig velkommen igen. Fortsæt en dejlig aften. Med Venlig Hilsen Sib Front Office

10/10 Excellent

Russell, Forest Hills

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s really a beautiful property. Great staff. Located just two minutes from a huge shopping mall. Also super close to a subway stop. But it’s not walkable to the city center. But the subway ride itself is probably about seven or eight minutes.
Stayed 3 nights in Jul 2023
Response from Shruti on 5 Jul 2023
Dear Russell, Thank you for your wonderful feedback. We are very happy to hear that you had a wonderful time at the hotel. We will be looking forward to seeing you.Best Regards, Shruti Rana Front Office

10/10 Excellent

Xiomara

Stayed 1 night in Jun 2023
Response from Sib on 15 Jul 2023
Kære Xiomara. Tak for dit flotte score. Vi er utrolige glade for, at du havde et godt ophold hos os.Vi håber at kunne byde dig velkomme igen. Fortsæt en dejlig weekend. Med Venlig Hilsen Sib Front Office

10/10 Excellent

Geoffrey

Stayed 1 night in Jun 2023
Response from Shruti on 4 Jul 2023
Dear Geoffrey, Thank you for the perfect score. Have a wonderful day. Best Regards, Shruti Rana Front Office

10/10 Excellent

Claudia

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff, 💯 percent friendly and helpful to our needs. Place safe and quite and clean!
Stayed 1 night in May 2023
Response from Shruti on 29 May 2023
Dear Claudia, Thank you for the perfect score and kind words to us. Have a nice day!Best Regards, Shruti Rana FO

10/10 Excellent

Chanel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place was very nice and the staff were so welcoming! The hotel was decorated in a beautiful way and they have taxi drivers waiting outside to take you to the airport when ready. The rooms were clean and the view of the city was nice from the high floor. Very impressed with this hotel!
Response from shruti on 23 May 2023
Dear Chanel, Thank you for your wonderful kind remark to our team and hotel. We will be looking forward to seeing you.Best Regards, Shruti Rana FO

4/10 Poor

Tony

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing
Very nice breakfast. Extremely noisy. Could not get any sleep. Went downstairs to switch rooms. The clerk was very busy checking in guests. Went again at 2 AM. Nothing. My wife and I did not get any sleep, yet, paid for a full night stay.
Stayed 1 night in Feb 2023
Response from Shruti on 30 Apr 2023
Dear Tony, Thank you for your review. We are very sorry to hear about your experience. We will look into the matter and see what happened. Please be assure that your feedback has been noted. We hope you will give us another chance to show that this was just an exception. Best Regards, Shruti Rana FO

10/10 Excellent

Per

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good standard on the rooms.
Stayed 1 night in Apr 2023
Response from Aleksandra on 25 Apr 2023
Dear Per,Thank you so much for your nice review.Looking forward to welcome you again. Have a good day.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - near Metro and train stations. Very nice accommodations and restaurants.
Stayed 3 nights in Mar 2023
Response from Aleksandra on 20 Mar 2023
Dear Karen,Thank you so much for your nice review.We are looking forward to welcome you again.Best regardsAleksandraFront office

10/10 Excellent

Teck Khiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Tereza on 24 Feb 2023
Dear Teck Khiam, thank you very much for your review! Have a great day! Best regards, Tereza FO

10/10 Excellent

Lory

Stayed 1 night in Jan 2023
Response from Aleksandra on 8 Mar 2023
Dear Lory,Thank you so much for your review.Kind regardsAleksandraFront office

2/10 Terrible

Linda

Stayed 2 nights in Dec 2022
Response from Shruti on 28 Dec 2022
Dear Linda, Thank you for your score. We are sad that your experience with us wasn't as good as we hoped it to be. Best Regards, Shruti RanaFront Office

4/10 Poor

Febby

10/10 Excellent

Kwok Yue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is clean. The hotel is close to a shopping mall and a train station. The location is very convenient.
Response from Aleksandra on 15 Dec 2022
Dear Kwok,Thank you so much for your nice comment!We are looking forward to welcome you again.Kind regardsAleksandraFront office

10/10 Excellent

Latrese, Seal Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and very clean. The staff was friendly and helpful.
Stayed 1 night in Nov 2022
Response from Shruti on 27 Nov 2022
Dear Latrese, We are very thankful for such a wonderful score. We look forward to seeing you in the future as well. Best Regards, Shruti RanaFront Office

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

4/10 Poor

Carsten

Stayed 1 night in Oct 2022
Response from Sib on 24 Oct 2022
Kære Carsten, Tusind tak for dit Review. Vi er meget interesseret i at vide, hvordan dit ophold kunne forbedres? Hav en rigtig god dag. Med venlig hilsen Sib Front office

10/10 Excellent

BILL, WEST SACRAMENTO

Stayed 2 nights in Oct 2022

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from shruti on 20 Oct 2022
Thank you Archie for your wonderful rating!!!Best Regards, Shruti Rana

10/10 Excellent

Olga

Stayed 1 night in Oct 2022

8/10 Good

Eliad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice decest hotel
Nice decest hotel. Stay there for a one day connection. Good breakfast.
Stayed 1 night in Sep 2022
Response from shruti on 12 Oct 2022
Dear Eliad, Thank you for your kind words. Have a nice day!!

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location. The train/metro station is a short walk and the Field’s mall is very close by. The entrance of the hotel is full of trees and feels like you’re outside but it’s a beautiful natural feel right inside. The breakfast buffet is amazing with fresh fruit and vegetables, salmon, breads, yogurt and much more! I definitely recommend this hotel! You’ll be very happy!
Stayed 3 nights in Sep 2022
Response from Aleksandra on 6 Oct 2022
Dear Kathrine,Thank you so much for a fantastic review!We hope to see you soon again! And we wish you a wonderful day.Best regardsAleksandraFRont office

4/10 Poor

Elsa

Stayed 1 night in Sep 2022

8/10 Good

Franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Aug 2022
Response from Aleksandra on 31 Aug 2022
Dear Franco,Thank you so much for a nice review.Have a good dayKind regardsAleksandraFront office

10/10 Excellent

Kai, Harbor city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bedding
Stayed 1 night in Aug 2022
Response from Shruti on 9 Aug 2022
Thank you for your review. Have a nice day!!

10/10 Excellent

leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was accorded early check in,,,,and i so tired from delayed air trip ,,Ahmed took exception to my physical status,,,thank you for staff that sees problems
Stayed 1 night in Aug 2022

4/10 Poor

Tarek, Rancho Cucamonga

Stayed 1 night in Aug 2022

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sib on 28 Jul 2022
Kære Erik, tusind tak for dit flotte Review. Dette sætter vi stort pris på. Vi er utrolige glade for, at du havde et fantastisk ophold hos os. Fortsæt en rigtig dejlig aften. Med Venlig Hillsen Sib Front Office

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Very comfortable facility. Friendly. Allowed us to check in about 10 AM. Really enjoy the breakfast staff.
Stayed 2 nights in Jul 2022
Response from Sib on 24 Jul 2022
Dear Joan, thank you so much for this amazing review. We are extremely happy to read that you had a great experience at the Hotel. Have a wondrful day. With Best Regards Sib Front Office.