Ratings based on 1,341 Verified Reviews

4.1 out of 5
75% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Urban Hotel in Suburbia

Posted 19-Nov-2017
Cons: I was a little surprised by the parking that was an additional cost.
Upscale hotel with great public and private areas that include a relaxing patio area, It felt like an oasis in the midst of the suburban sprawl.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient. Good staff

Posted 16-Nov-2017
Compared to other Hilton's, the amenities are not as great. However, it is clean and staff are nice. The room was comfortable. Karaoke was going on outside of my window until 10pm when I had a job interview early in the morning. Continental breakfast was very good but they usually charge 20. It should be included with the room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Point Arena, CA

Quiet room, good location.

Posted 11-Nov-2017
Pros: Location
Cons: Bedding. Also, room condition should be checked and properly maintained.
Location: Great location. Close to freeway, shopping, restaurants. Water slides are nearby, which would be fun if you had kids with you.
The room was quiet and pretty comfortable, although I found the bed to be poorly made up and the mattress was quite hard. Pillows were lumpy. The room needed some repairs. (One of the towel racks was loose from the wall.) The location is great, easy to find, and near the Willows shopping center, which has lots of restaurants.
2 out of 5
by A verified traveller

Bad room design

Posted 05-Nov-2017
Pros: Everything else.
Bath and sink facilities poor. Using the sink, there's not enough light, no place to hang a toilet kit, not enough space. The closet clothes bar is too low to accommodate coats or dresses. The lights in the shower/toilet room are more than adequate, but to see what you're doing at the sink you need that door open. All the towels are in the shower room, none at the sink. The requirement that one use room service to get a light breakfast is bogus. you seem to be hell bent to nickel-dime the client with extra charges.
5 out of 5
Recommended
for Everyone
by A verified traveller

Upscale hotel for the price

Posted 31-Oct-2017
Pros: see above
Cons: A few more amenities, such as extra shampoo, more coffee in room
Location: Don't know much about Concord, we rode bicycles from Dublin
Super friendly and helpful staff, clean room, nice pool, comfortable bed. Great place!
3 out of 5
by A verified traveller

Hotel Staff was uninformed/unhelpful

Posted 30-Oct-2017
Cons: Empower your hotel staff to be customer service orientated and train them to be informed about basic hotel services.
Hotel Staff was uninformed on basic hotel services (said restaurant was closed Saturday night but was open), room service was not answering at 2pm on a Saturday, Restaurant was closed for lunch both Saturday & Sunday, etc. In addition, hotel guest was left stranded with young children as the hotel refused to provide a ride given the young children needed booster seats (A BASIC SERVICE). A tremendous scene ensued and hotel staff was completely ineffective in resolving. If you have LOW service expectations, the hotel is fine. BUT be forewarned.
3 out of 5
by A verified traveller

Posted 29-Oct-2017
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
4 out of 5
Recommended
for Everyone
by A verified traveller from houston, tx

One night stay

Posted 26-Oct-2017
Great One night stay. Clean and comfortable. I’ll returm
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Oct-2017
Nice Clean Hotel> But should not charge a $20.00 self parking fee.
3 out of 5
by A verified traveller from vancouver wa

over priced & understaffed Maid service

Posted 14-Oct-2017
Pros: good pool & hot tub
Cons: increase staffing for housekeeping & update your food choices
Location: centrally located but had to pay for parking, which was a shock!!
Food is over priced & non exceptional. Small rooms & needs modernizing. maid service is lacking. we had to call someone to come clean the room & when we asked about the reasoning, they said they were understaffed.