Ratings based on 1,305 Verified Reviews

4.2 out of 5
76% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from California

Place to crash only

Posted 18-Sep-2017
Hmmm.... where do I start? Well, my family and I stayed for one night due to a family gathering in the area. We were a very late check in so apparently the "room with the view" that was reserved ended up being the one of the view of the rooftop near all the a/c units :-( The room with two beds were like, full size. Not even queen sized. The bathroom was so small that the bathroom door practically hit the toilet when you opened it. Oh, and we still had to pay for parking?? We also accidentally left a sweater in the room after checking out and it was a huge ordeal to retrieve it. Yeah, never again. I've stayed at Holiday Inn Express hotels that felt practically 5 star rating...AND free parking. units :-( Needless to say, fairly disappointed of our stay especially since this was our first time ever at a Hilton. Totally overrated.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orlando, FL

Great Location Hotel

Posted 16-Sep-2017
Pros: Loved the location. My mother loved the water in the lobby. We loved Jazmine at the Front Desk.
Cons: We stayed in room 730, I believe that after every check/out and before check/in someone should dust around the room. There were a lot of spider webs.
Location: Great location. Lots of diners/restaurants, shopping, even a Filipino super market. About 45mins to 1hr from San Fran.
Booked here because of a family wedding in Concord. Also, within walking distance to a shopping mall with many eateries. I would, however, recommend going down Willow Pass Road in Todos Santos Plaza (5 minutes drive) for more restaurant options. One addition, Expedia quotes that the breakfast buffet is around $7.50 or $9.50. That is incorrect. From what I remembered it was about either $17 or $20 depending on the buffet. Also, self parking was $19 and valet $23. A $50 hold will be taken upon check in, for each day of your stay, this was released back to me two days later. Some of the other reviews are correct, A/C makes noise, bathrooms are small and my room did have cob webs. But we still slept through the noise, we over looked the size of the bathroom and we just wiped the cobwebs away. All in All we enjoyed our stay and would return back again.
1 out of 5
by A verified traveller from Vacaville Ca.

Ripped off

Posted 14-Sep-2017
The parking has charge! I can't believe they charge $19 for parking in concord area! Now if u choose valet parking they'll charge you $23. Even the wifi in the lobby has charge & if you want it in your room, it's $10/ day. No complimentary breakfast but instead another charge of $25 for their lousy breakfast. Never coming back again to this hotel!
3 out of 5
by A verified traveller

Not so pleased

Posted 13-Sep-2017
Pros: convenience of staying in same hotel as meeting was held the following day for work.
Cons: Cleanliness
The hotel's first impression is good. The room however, was not great. It was average with dark colors on floor, drapes and bed shirts makes one wonder if room is clean. Fee shampoo, conditioner and lotion in bathroom was opened and 1/2 used from previous guest (yuck). The bed is very soft so I woke up with back pain. I believe they are old mattresses. The bathroom room counter top was not wiped down from last guest. I cleaned the bathroom myself before using with saniwipes. Wifi did not work and front office was not helpful when I called about it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Concord

Hilton Concord

Posted 11-Sep-2017
Pros: The location is close to the freeway and the hotel staff are friendly.
Cons: The air conditioning is in need of major improvement right away.
Location: The hotel is near the freeway so it is very easy to go anywhere. It is a few blocks away from a shoppiong mall.
The staff are friendly and the hotel in general is pleasing. The location is good for someone on vacation or business because it is so close to the freeway.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Sep-2017
Pros: everything
The hotel's location, accommodation, and staffs are the best. We wanted to extend but was unable to since there were no room available.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Posted 08-Sep-2017
Check in was quick and we arrived an hr before check in time. The room was clean and the bed was so comfortable. Check out was quick as well. We had a few drinks and appetizers. The bartender was super nice and the food came out quickly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Nice hotel, clean and welcoming staff

Posted 06-Sep-2017
Pros: I like that it looked new and updated. The room was spacious and clean.
Cons: Our room was not always cleaned
I had a good experience at the Hilton in Concord. The staff was very friendly and helpful and the rooms were clean and spacious. The only thing is our room was not cleaned on one of the days we were out.
3 out of 5
by A verified traveller

Posted 06-Sep-2017
Front desk staff rude. Horrible customer service.
4 out of 5
Recommended
for Everyone
by A verified traveller

Family Friendly

Posted 05-Sep-2017
On the weekends this looks like a family hotel. Lots of kids enjoying the pool and spa. Pets are allowed and if you ever wonder if your pet barks while you are out of the room, they do.