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Reviews of Lucania Palazzo Hotel

4 out of 5
Lucania Palazzo Hotel
Moreno 676, Comodoro Rivadavia, Chubut

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central & close to sea. Late check out at 7:00pm cost one third of what I had paid for one night.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Claudio, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. clean. Good breakfast Overall nice place to stay
Stayed 2 nights in Apr 2018

8/10 Good

Francisco

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

4/10 Poor

Luis Gabriel

Gave up on this hotel!!
This hotel has not done anything to improve their internet service, it is limited in the lobby and useless in the rooms. This is an expensive hotel for what they have to offer. Will look for other options when headed to Comodoro, as we have made this complaint several times to the hotel and nothing has been done to fix this ir improve their internet aervice, have A/C in the rooms or fans, so you don’t open the windows at night as it has too much noise from the road.
Stayed 2 nights in Sep 2017

4/10 Poor

Hector

Liked: Cleanliness, staff & service
Forget about working online
Terrible internet service and it is supposed to be the most prominent business hotel in the city
Stayed 2 nights in Sep 2017

2/10 Terrible

Alexey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel and disgusting breakfast
Terrible hotel with terrible attitude from untrained and unprofessional staff. Worst breakfast in Argentina: this '5 stars' establishment refused to give us even some boiled eggs as the existing selection was appalling. we had problem checking in with our hotels.com voucher, and spent hours arguing that we should not be paying twice for prepaid reservation

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot stay!!
Very nice hotel,does need air conditioning in Sumer property being renovated.

8/10 Good

EDWARD I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ruston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there on my way to go fishing

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
For short stay.
No Air conditioning in the complete hotel. Very clean. Friendly staff. Too much use of "flower spray" all over the hotel.

10/10 Excellent

Christian Cetera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas Tardes Sr. Cetera. Agradecemos su puntaje sobre su estadia en Lucania Palazzo Hotel. Esperamos tenerlo nuevamente en vuestra casa. Muchas Gracias!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodoro Rivadavia, Chubut, Patagonia, Argentina
Overall excellent. Everything was great..food, service, facilities, etc. A GREAT place to stay. ONE extremely serious complaint......both Expedia and the Hotel state that there is a provision for Wi-Fi and Internet service. On every floor. This is an IMPERATIVE in my case as it is a WORK TOOL that I MUST HAVE available 24 hours a day. IT DID NOT WORK. I had to go to the lobby from the 5th floor EVERY TIME I had to use the Internet or Wi-Fi. This was brought to the attention of the hotel personnel with no remedy in sight. I paid a considerable amount of money for my stay and expected to get what I paid for. IN THIS REGARD I DID NOT GET WHAT I PAID FOR.
Response from Responsable de Recepcion y Reservas on 29 Jul 2015
Good day Mr. We regret the inconvenience. Regarding the WiFi service , we have improved the network to provide optimal service. Regarding the delivery receipt , it is clear that service is provided by hotels.com to you, therefore they are who must give you a receipt for your stay. Lucania Palazzo Hotel agrees with Hotels.com payment of accommodation in exchange for a receipt for the requesting agency . We hope the inconvenience caused have not diminished in their choice of choosing us again. We are at your disposal for any request. Thanks

10/10 Excellent

SUELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espetacular!
Incrível. Hotel excelente! Muito bom! Prédio espetacular! Localização muito boa! Tudo no hotel é muito bom!
Stayed 1 night in Jan 2024

10/10 Excellent

Katiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super indico!
Pessoal extremamente atenciosos e educados. Limpeza e organização do Hotel 100%. Café da Manhã ótimo.
Stayed 1 night in Dec 2023

10/10 Excellent

Óscar

Stayed 1 night in Oct 2022
Response from Lucania on 5 Dec 2022
Thanks!

10/10 Excellent

Óscar

Stayed 1 night in Oct 2022
Response from Lucania on 5 Dec 2022
Thanks!

8/10 Good

Emiliano

Stayed 1 night in Jan 2022
Response from . on 1 Feb 2022
.

8/10 Good

JOSE DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel.
En líneas generales es un muy buen hotel, solucionaron los problemas con mi reserva muy rápido, pero resulta inentendible que se me cobrara 400 pesos argentinos, por la utilización de la cochera, en circunstancias que, al momento de la reserva, señalaban que contaban con ella, sin indicar que era pagada. En otras circunstancias habría buscado otro alojamiento, pero la reserva ya se encontraba pagada.
Stayed 1 night in Feb 2020

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
es Hotel
Es ist ein sehr schönes Hotel mit relativ grossen Zimmern. Das Personal ist sehr zuvorkommend und hilfsbereit. Das WiFi ist sehr gut. Das Frühstück ist für ein 4 * Hotel etwas mangelhaft. Insgesamt ist es aber ein schönes und elegantes Hotel.
Stayed 1 night in Dec 2019
Response from Quality Department on 2 Jan 2020
Arthur, we are pleased with your comments about our rooms, wifi and friendly staff. Thank you for the improvement opportunity regarding our breakfast. We will work harder to enhance our service.

10/10 Excellent

Óscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y atención, las instalaciones son muy buenas , la ubicación muy cómoda, lo recomiendo totalmente!
Stayed 3 nights in May 2019

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
de trabajo por Comodoro
todo muy bien
Stayed 1 night in Apr 2019

6/10 Okay

Carlos

Liked: Cleanliness, room comfort
Decepción
Ya había estado hace unos años atrás y realmente me sorprendió como bajo la calidad, sobre todo del restaurante, la comida no fue buena, la atención lenta y el desayuno poco variado. Tampoco había al menos 1 agua de cortesía en la habitación. No esta a la altura del valor que pague.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Negativo
El servicio de restaurant bajo mucho , se nota la diferencia en los platos, es obvio no es el mismo chef, lo único rescatable sin los mosos y mosas
Stayed 1 night in May 2018

8/10 Good

Gabriela, capital Federal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, excelente atención
Muy lindo hotel , excelente el personal y la disposición de las habitaciones
Stayed 1 night in May 2018

8/10 Good

Gabriela Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Mariano A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpreso positivamente.
Excelente em todos aspectos!
Stayed 1 night in Jan 2018
Response from . on 13 Feb 2018
Thanks

10/10 Excellent

Fabio Borgogno, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Excelente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fernando, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel Excelente comida buena ubicacion
Muy buena opcion

4/10 Poor

Willy, Punta Arenas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Muchas espectativas y una gran desilusión
Hotel de cuatro estrellas que tiene personal parco y poco acogedor, desayuno mediocre, baño con toallas de baño que parecen para la cara por lo pequeñas y finalmente un hotel de ese precio no puede caer en la pequeñez de cobrar aparte la cochera. Pésima experiencia no lo recomiendo

10/10 Excellent

juanjo y marce, 2JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso descanso familiar
El nivel de todos los elementos son de primera, un descanso excelente, con todos los detalles de comodidad

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Estadìa en el Hotel Lucannia
Exelente el trato del personal y la limpieza. Los colchones resultaron incòmodos. Parecían vencidos.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Desaconsejable
Falta calidez en la atención del personal administrativo. Además, no me extendieron factura con la excusa de que le facturan a hoteles.com, no me queda claro si le facturan con IVA, sospecho que no ya que todavía no recibí respuesta.
Buenas Tardes Ante todo lamentamos los inconvenientes ocasionados. El pago del servicio es provisto por Hotels.com, por lo tanto es a ellos a quien va dirigida la factura por el servicio de alojamiento. Al tratarse de un servicio tercerizado (Huesped-Agencia-Hotel), la agencia es la encargada de gestionar su factura o recibo. Lucania Palazzo Hotel cuenta con habilitacion comercial para realizar facturaciones como Responsable Inscripto y Consumidor Final. Bajo disposicion de la AFIP se requiere el Formulario 8001 para poder generar facturas tipo A (Responsable Inscripto). Hotels.com recibe sus facturas fuera del pais, por lo tanto no se genera discriminacion de impuestos, solo facturacion tipo B. Sin embargo Lucania Palazzo Hote, bajo disposicion de la AFIP, esta obligado a generar una factura contra el servicio. Todo huesped que abone su alojamiento in situ, o agencia que realice un pago mediante transferencia bancaria o deposito, recibe su factura correspondiente. Todas nuestras tarifas incluyen IVA, sin excepciones. Ante cualquier duda estamos a su disposicion y nuevamente lamentamos las molestias que hayamos podido ocasionarle. De todas formas aceptamos sus apreciaciones y estaremos atentos a la atencion de nuestro personal, para poder corregir cualquier falta de calidez que exista. Nuestro objetivo es hacer sentir a los huespedes como en su propio hogar. Esperamos tenerlo nuevamente entre nuestros huespedes y lograr mejorar su percepcion para con nosotros. Muchas Gracias!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gonzalo on 23 Apr 2016
Muchas Gracias!