Suite, 1 King Bed (Smoke Free) | Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Red Roof Inn & Suites Commerce - Athens

2 out of 5
Red Roof Inn & Suites Commerce - Athens
30747 Highway 441 South, Commerce, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 380 out of 934 reviews" "
Rating 8 - Good. 312 out of 934 reviews" "
Rating 6 - Okay. 110 out of 934 reviews" "
Rating 4 - Poor. 74 out of 934 reviews" "
Rating 2 - Terrible. 58 out of 934 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Judy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chirell RediResponse Specialist on 27 Apr 2024
Dear Judy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Commerce - Athens and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 24 Apr 2024
Dear Katherine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Commerce - Athens and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had been painted and modernized and was much nicer than other Red Roof Inns we've stayed at. The in-room coffee set up needs work. The plastic trays for the coffee maker were too large to fit in. Shampoo &soap dispenser were difficult to press an
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on 9 Apr 2024
Thank you for taking a moment to leave a review, Denise. The staff and I at the Red Roof Inn & Suites Commerce - Athens appreciate your 5/5 score following your stay. I am happy that you appreciated our modernized rooms. However, you stated that the in-room coffee set up needs work and the dispensers were difficult to press. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rameez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay all over
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 13 Mar 2024
Dear Rameez,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your excellent stay with us. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Robyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The mattress was horrible hard and had indents , actually needed to be replaced
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 8 Mar 2024
Dear Robyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Commerce - Athens. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/5 score. You indicated that you were unsatisfied with the mattress not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okay

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 27 Jan 2024
Hi Karen,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Commerce - Athens. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't satisfied with the cleanliness of the room you were assigned, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 25 Feb 2024
Dear Brian, The staff at the Red Roof Inn & Suites Commerce - Athens and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Rose

Stayed 6 nights in Dec 2023
Response from Chevanese RediResponse Specialist on 30 Dec 2023
Thank you, Rose, for being our guest at the Red Roof Inn & Suites Commerce - Athens. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rose

Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 26 Dec 2023
Thank you for your positive rating, Rose, following your stay at the Red Roof Inn & Suites Commerce - Athens. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

DONVELL

Travelled with partner
Liked: Staff & service, amenities
on my last day after being gone all day I arrived at my room about 2 in the morning to find that I was locked out of my room
Stayed 4 nights in Dec 2023
Response from Antonio,RediResponse Specialist on 23 Dec 2023
Dear Donvell,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with your keys and accessing you room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on 11 Jan 2024
Hello Charles, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Kyndra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kamaria RediResponse Specialist on 5 Dec 2023
Hello Kyndra,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Alyssa

Travelled with pets
Liked: Staff & service
Easy check in, nice well let are to walk the dog. However they entire grass area around the property is full of trash and cigarette butts. Hard to let your dog got to the bathroom when everything they sniff is another cigarette butt.
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 5 Dec 2023
Dear Alyssa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your check-in to be easy and you were able to walk your dog. However, I sincerely apologize for the lack of cleanliness of the location and the other issues which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on 5 Dec 2023
Hello Marina,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Alyssa

Travelled with family
Disliked: Property conditions & facilities
Hotel felt grimy.. had a random guy banging on our door for like 15 min at 2am. No security on site, from desk just sent the girl that was on duty like what could she really have done? Luckily the guy left right before she got there… never going back.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 19 Nov 2023
Thanks for sharing your feedback with us, Alyssa. The team at our Red Roof Inn & Suites Commerce - Athens was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor hotel condition hindered your stay. In regard to security, we have some security measures in place, such as video surveillance. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 14 Nov 2023
Dear Brent,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean and our staff to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 5 Dec 2023
Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on 13 Nov 2023
Hello Vincent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent customer service. Newly remodeled. Convenient to restaurants and shopping
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 8 Nov 2023
Thank you, Cynthia, for telling us about your stay at the Red Roof Inn & Suites Commerce - Athens. I am glad that you were pleased with our excellent customer service, our newly remodeled hotel and all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Bronte

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 7 Nov 2023
Hello Bronte, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Stamata

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Breakfast was gross especially the coffee.
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 7 Nov 2023
Hello Stamata,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I'm happy you were pleased with our level of cleanliness.It's saddening to hear that breakfast wasn't to your liking neither was our coffee. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

jesus

Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on 7 Nov 2023
Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and it had live cockroaches and dead ones in the room.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on 6 Nov 2023
Hello Wayne,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Jack Everette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly,clean great knowledge of surroundings
Stayed 2 nights in Oct 2023
Response from OnielRediresponse Specialist on 31 Oct 2023
Hi Jack,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be clean and our staff friendly/knowledgeable. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the place was very clean!
Stayed 2 nights in Oct 2023
Response from OnielRediresponse Specialist on 30 Oct 2023
Hi Kevin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our staff and hotel's cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Good

Dipesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cheap place to stay
For the price I don't have much to complain. Everything was nice. They servw breakfast too..that's a plus.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 24 Oct 2023
Dear Dipesh,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We value you as our guest and welcome your 8/10 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that everything was nice and the breakfast was a plus. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on 17 Oct 2023
Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Commerce - Athens and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good Costumer service.
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on 23 Oct 2023
Hi Luis,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you found our hotel to be clean and our services good. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on 12 Oct 2023
Hello Heather,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was very convenient and easy route to get to Sanford stadium for the GA game. Aside from the friendly staff at check in, the room was absolutely not up to expectations. The room had a random dehumidifier and no reasoning as to why. Multiple water damage areas, and the bathroom was unacceptable and not clean at all. Overall not impressed and will not be back.
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on 9 Oct 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's great to hear that you found the location to be convenient, staff to be friendly and all the other positive features highlighted. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 10 Oct 2023
Hello Marilyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke detector was going off all night due to the battery being dead. I heard another guest complain of the same thing. They clearly have not been checking their smoke detectors and I will be reporting it to the fire marshal. I rented this room to get sleep, but was unable to do to because of this. I complained of this and they refused to give me my money back.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 10 Oct 2023
Dear Erik,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with the smoke detector and being inconvenienced.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 2 Oct 2023
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Savannah

Disliked: Cleanliness, property conditions & facilities, room comfort
Long black hair everywhere, in floor, in bedsheets, in sink. Bed sounded like gunshots every time you moved. Bathroom floor was nasty with dirt in cracks and corners. Constant lound music and bass played from cars parked outside.
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 2 Oct 2023
Dear Savannah,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the floor, the noise disturbance and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 23 Oct 2023
Hi Brett,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Commerce - Athens. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 27 Sept 2023
Hello Mary, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Macy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 25 Sept 2023
Hello Macy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's wonderful to hear that you had such wonderful stay. We always enjoy hearing about the positive experiences our guests have at our Red Roof hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 25 Sept 2023
Hello Todd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for the Bulldogs game. Staff was friendly, room and area was clean. No complaints
Stayed 2 nights in Sep 2023
Response from OnielRediresponse Specialist on 28 Oct 2023
Hi Ray,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Commerce - Athens. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our room cleanliness and staff were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. The check in (and check out) was quick and very polite. Our room was clean, and the bed was comfy. We were only there for 1 night, but definitely 10/10 satisfied.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 25 Sept 2023
Hello Lauren,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's thrilling to hear you received such top notch service at check-in. I'm happy you were also pleased with our cleanliness and comfortable beds. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the exterior was a little rough, the room was immaculate, quiet, well stocked and everything worked. Check-in was great thanks to Jennifer at the front desk who seems to handle doing 20 things at once with ease. Will stay again.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 18 Sept 2023
Thank you for taking a moment to leave a review, Gregory. The staff and I at the Red Roof Inn & Suites Commerce - Athens appreciate your 5/5 score following your stay. I am thrilled that our immaculate rooms, hospitable staff and the other highlights pleased you. However, you stated that the exterior was a little rough. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof Management RediResponse Specialist

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 4 Sept 2023
Dear Dana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our pleasant staff. We aim to satisfy our guest with superior customer service and your feedback is appreciated. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. The rooms and floors can use an upgrade.
Stayed 1 night in Sep 2023

10/10 Excellent

Rhena

Liked: Cleanliness, staff & service, property conditions & facilities
I only said inconvenient because of road construction. As soon as that is finished I think it will be fine.
Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on 28 Aug 2023
Dear Rhena,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. I am sorry for any inconvenience caused due to the situation you mentioned regarding the road construction. Your feedback is very important to us, so thank you for sharing. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

8/10 Good

Mashyda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kamaria RediResponse Specialist on 20 Aug 2023
Hello Mashyda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES COMMERCE - ATHENS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable Bed But Nice Stay
Bed was uncomfortable with hard pillows. Felt like someone had sat in the same spot for months on end. Front desk was attentive except for when asked to refill the waffle mix an hour before breakfast ended.
Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on 8 Aug 2023
Dear Kristina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. It's great to hear that you found our front desk staff to be attentive. However, I am sorry the comfortability of the bed and pillows were not being up to your standards, and the other highlighted concern.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for What You Pay
Great check in and all other interactions with front desk was professional. The room was in great condition. You can see that recent renovations had been done. Overall, I enjoyed my stay. If I'm in the area again, I wouldn't hesitate to rebook at this location.
Stayed 2 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on 1 Aug 2023
Dear Byron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COMMERCE - ATHENS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our easy check in process, clean room along with the other great encounters you had. We hope to continue to provide great experiences for you. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 Excellent

rick

Liked: Cleanliness, staff & service
as stated in previous question safe convience to shopping food gas etc. the floor could have been swept better and mopped otherwise all was good!!!
Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on 1 Aug 2023
Dear Rick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COMMERCE - ATHENS. We are sorry that you were not pleased with the cleanliness of the room, however, we are happy to know that our location was convenient for you and you had a overall satisfactory stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DannielleRed Roof Management

10/10 Excellent

Janet

Stayed 2 nights in Jul 2023
Response from Chevanese RediResponse Specialist on 29 Jul 2023
Hello Janet, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Commerce - Athens and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist