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Reviews of Rodeway Inn & Suites Fort Jackson

2 out of 5
Rodeway Inn & Suites Fort Jackson
494 Beltline Blvd, Columbia, SC

Reviews

5.8
Rating 10 - Excellent. 49 out of 366 reviews" "
Rating 8 - Good. 80 out of 366 reviews" "
Rating 6 - Okay. 90 out of 366 reviews" "
Rating 4 - Poor. 56 out of 366 reviews" "
Rating 2 - Terrible. 91 out of 366 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Giwana

Travelled with family
Liked: Cleanliness, amenities
Ok
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Giwana,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

6/10 Okay

Rose Royce

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Reserved a king room and was told they didn't have any available. I like the first floor because I sometimes have to use a cane to walk. My daughter stayed with me the first night and was present at check-in. The only thing I didn't like this time around was having to take a double instead of the king I asked for.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Rose Royce, We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is appreciated as it helps us improve our services. We recommend discussing your preferences directly with the front desk upon booking to ensure a seamless stay next time. Thank you for sharing your thoughts with us.

2/10 Terrible

Mahala

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 27 Jan 2024
Hello Mahala,We apologize for any issues you may have experienced during your stay. We would kindly ask you to reach out to our hotel directly with any feedback you may have, so that we can address and rectify the situation. We value all of our guests' opinions and strive to provide the best possible experience.

2/10 Terrible

Tianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Manager on 20 Jan 2024
Hello Tianna,We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact our hotel directly so we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
It's a small, family owned and operated property in a very convenient location. However, it is not a resort. I've stayed there many times over the years, because the price is right, the location is very convenient and the neighborhood is nice and safe. The homes in the area are lovely and expensive! There's a large church directly across the street, a large popular Mexican restaurant next door and a laundromat just past that. Beltline conveniently crosses Columbia's major streets, because it circles around the inside of Columbia.
Stayed 4 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Lillian,Thank you for your loyalty as a returning guest. We appreciate your feedback and are glad to hear that you find our location convenient and the neighborhood safe. We understand that our property may not have resort amenities, but we strive to provide a comfortable and affordable stay. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking in quiet neighborhood
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Loyd,Thank you for choosing our hotel and taking the time to share your feedback. We're delighted to hear that our parking facilities met your expectations and that you enjoyed the tranquility of our neighborhood. We appreciate your kind words and hope to welcome you back for another peaceful stay in the future.

2/10 Terrible

Billy

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Billy, We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can investigate and address your concerns. We value your feedback and strive to provide the best possible experience for our guests.

4/10 Poor

Caleb

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
booked a no smoking room and it smelled like cigarettes and there were cigarette burns on the toilet seat. both beds had mysterious looking stains on them. also the lock was broken to the door so all we had was the deadbolt. pictures didnt look close to what it actually was. didnt give it 1 star because nobody caused us any issues while we were visiting. it was very embarrassing bringing my best friend to columbia for the first time to a hotel that was not as advertised.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Caleb,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. It is our intention to provide clean and comfortable accommodations for all guests. We appreciate your kind remarks about our staff. We value your patronage and hope to have the opportunity to serve you better in the future.

8/10 Good

annette

Travelled with family
Liked: Staff & service
Just ok. Not the worst I’ve seen
The room was kept clean. The sink had no hot water. The shower was noted to have mold. You can tell the room had been upgraded somewhat. It was obvious the facility is older and the walls needed to be repaired better. Especially in the bathroom.
Stayed 3 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello annette, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the cleanliness of your room. We apologize for any inconvenience you experienced with the hot water in the sink and the mold in the shower. We strive to maintain our facilities to the best of our ability, and your comments will be shared with our team for further improvement. Thank you for bringing this to our attention.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Was able to park in front of my room
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Sue,Thank you for letting us know about your positive parking experience! We're glad to hear that it was convenient for you.

10/10 Excellent

Rose Royce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and it was so quiet! I was able to pull up to my room.
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Rose Royce,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room and also our property. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Francia

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Francia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The motel was ok overall, but the desk clerk called us earlier in the evening to ask about running our credit card. We had it set to pay upon arrival. We couldn’t remember which card was originally given, so it was the wrong one and was declined. When we arrived, instead of asking us about the situation the clerk cancelled our room! We had driven down all the way from Ohio. Thankfully, they had enough vacancies to rebook the room or we would have been out of luck. Never had the clerk call us for payment when it was a pay on arrival situation. Not good.
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Hello James,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room and your comments about our clerk. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
This hotel was very old and un kept. We ended up not staying because the pipe fell off the bottom of the sink and water went everywhere. The area was very shady and people congragating at hotel that werent staying there. Many folks opted to leave due to not feeling safe.
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Okay

Kellisue

This is a cheap motel. No extra amenities. Cleanish, but felt dirty. The chairs in the room were dirty or stained. No evidence of bugs. The office was dirty when we checked in. There was a lot of road noise and people cutting through the parking lot. The office has bars on the window and you have to be buzzed in, in the daytime. Doesn't feel safe.
Stayed 2 nights in Feb 2023
Response from Manager on 14 Feb 2023
Hello Kellisue, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 Excellent

Christian Gabriel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it....very clean and safe 4my kids
Stayed 2 nights in Oct 2022
Response from Manager on 30 Oct 2022
Hello Christian Gabriel,We appreciate that you've taken the time to share with us regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 27 Oct 2022
Hello David,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Yolanda

Stayed 2 nights in Oct 2022
Response from Manager on 24 Jan 2023
Hello Yolanda, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Charlie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a wake up call and I never got it I woke up late and my boss was mad
Stayed 1 night in Oct 2022
Response from Manager on 15 Oct 2022
Hello Charlie,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Nice clean rooms. The floors do not have wall to wall Carpet that can harbor germs and dirt. The floors are beautiful wood panel so you know your floors are truly clean.
Stayed 2 nights in Sep 2022
Response from Manager on 30 Sept 2022
Hello Darlene,We appreciate that you've taken the time to share with us regarding our staff and carpet. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Okay

Ami

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t comfortable in the room with cleanliness and condition. The front desk was warm and welcoming. She was lovely.
Stayed 1 night in Sep 2022
Response from Manager on 20 Sept 2022
Hello Ami, Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our room condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Manager on 30 Jun 2022
Hello Daniel, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Quondrell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very rude with a nasty attitude!!!
Stayed 3 nights in May 2022
Response from Manager on 10 Jun 2022
Hello Quondrell, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2022
Response from Manager on 10 Jun 2022
Hello Tianna, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Kaila

Stayed 2 nights in Apr 2022
Response from Manager on 14 Jul 2022
Hello Kaila, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on 11 Apr 2022
Hello Chris, On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

Rachelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Manager on 25 Mar 2022
Hello Rachelle, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Manager on 15 Jun 2022
Hello Peter, Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2021
Response from Manager on 13 Jun 2022
Hello Stacy, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

2/10 Terrible

Raymon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on 9 Mar 2022
Hello,We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Okay

Jeremiah

Disliked: Staff & service
It was ok not as good as it states on website
Stayed 3 nights in Feb 2022
Response from Manager on 2 Mar 2022
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Bobby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Manager on 5 Mar 2022
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 27 Feb 2022
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
I love the quietness
Stayed 1 night in Feb 2022
Response from Manager on 20 Feb 2022
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Thaddeus

Stayed 1 night in Feb 2022
Response from Manager on 11 May 2022
Hello Thaddeus, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Manager on 30 Jan 2022
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Okay

Kerrie

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from Manager on 30 Nov 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Great clean place. Excellent service.
Stayed 1 night in Nov 2021
Response from Manager on 26 Nov 2021
We can't thank you enough for sharing your feedback with regards to our service. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Football weekend stay
Overall stay was good. Hotel is outdated but the room was clean and the staff was friendly.
Stayed 2 nights in Nov 2021
Response from Manager on 26 Nov 2021
Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and your insights regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

tetyana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Nov 2021
Response from Manager on 24 Nov 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excellent

Fortune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience for a low budget hotel
Stayed 1 night in Nov 2021
Response from Manager on 23 Nov 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Good

Brittanie

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Manager on 8 Nov 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Manuel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I didn’t get a full refund like I should have.
Stayed 2 nights in Nov 2021
Response from Manager on 8 Nov 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2021
Response from Manager on 5 Nov 2021
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Manager on 15 Oct 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Manager on 3 Oct 2021
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked run down and the rooms smelled bad.There were roaches in the door ways of the rooms, there stains on the bedding . Local roach motel.
Stayed 2 nights in Jul 2021
Response from Manager on 31 Jul 2021
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The price was appropriate for my budget. The rooms were small, but the its location and cleanliness were superior. It is located close to restaurants and shopping, and a few blocks from Devine street. I liked staff, cleanliness, and their support in fixing the internet connection and the malfunction of the TV control --replacing it for a new one. The linens were soft and good quality, the towel changed daily and clean white. I recommend this place.
Stayed 7 nights in Apr 2021
Response from Manager on 7 May 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

2/10 Terrible

Detra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible got put out for $12 and yesterday he would not let me check in after I paid for the room online.
Stayed 1 night in Jul 2020
Response from Manager on 2 Aug 2020
Thank you for your feedback! I´m sorry our property did not live up to your expectations of hospitality and comfort. I wish that your expectations had been exceeded in convenience and quality amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.

2/10 Terrible

melissa

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Manager on 15 Jul 2020
On behalf of our entire staff thank you for staying with us and for rating your stay.