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Reviews of Residence Inn by Marriott - Silver Spring

3 out of 5
Residence Inn by Marriott - Silver Spring
12000 Plum Orchard Dr, Silver Spring, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 283 out of 445 reviews" "
Rating 8 - Good. 109 out of 445 reviews" "
Rating 6 - Okay. 29 out of 445 reviews" "
Rating 4 - Poor. 11 out of 445 reviews" "
Rating 2 - Terrible. 13 out of 445 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay and the breakfast was good. The guests were really noisy (Fri and Sat night). Otherwise, a great place to stay and it was convenient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Iyare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite staff, very polite and accommodating. Clean and spacious rooms. A wonderful experience.
Stayed 2 nights in Apr 2024

8/10 Good

nancie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved having a kitchen only one big pot and one small frying pan
Stayed 1 night in Apr 2024

10/10 Excellent

Trena

Liked: Amenities
Very nice young lady at the front desk
Stayed 1 night in Mar 2024

10/10 Excellent

Tulay, Altamonte Springs

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 9 days. Everyone and everything’s was great. We will stay every time when we travel for Silver Spring. Perfect hotel for everyone.
Stayed 9 nights in Mar 2024

2/10 Terrible

Angelica

Stayed 1 night in Mar 2024

10/10 Excellent

Trena

Stayed 1 night in Jan 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alisha, Silver Spring

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment like studio room. It’s basic - no luxury bed or amazing views but super comfortable. Easy parking. Very limited food. .
Stayed 3 nights in Jan 2024

10/10 Excellent

Charlotte

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets and ESA’s welcome which is necessary wherever I go my Rottie and I are emotionally dependent on each other
Stayed 2 nights in Dec 2023

2/10 Terrible

Jules

Stayed 1 night in Dec 2023

10/10 Excellent

Trena

Liked: Amenities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty grounds well maintained. Clean room. Friendly staff.
Stayed 2 nights in Oct 2023

6/10 Okay

Sobia

Travelled with family
Disliked: Amenities, property conditions & facilities
Older, low quality built
Stayed 2 nights in Oct 2023

2/10 Terrible

Cristina

Stayed 1 night in Sep 2023

10/10 Excellent

alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean friendly staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Domenic

Stayed 1 night in Aug 2023

4/10 Poor

WAHEED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untidy hotel
Filthy
Stayed 1 night in Aug 2023

10/10 Excellent

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will. Stay again
Stayed 2 nights in Aug 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Nelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in Jul 2023

10/10 Excellent

Jian

Stayed 1 night in Jun 2023

10/10 Excellent

Vincent

Stayed 6 nights in Jun 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed.
Stayed 1 night in Jun 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Josephine

Travelled with family
Liked: Property conditions & facilities
Property was clean and quiet. The towels in the room were thin and worn and even had holes.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
spacious, clean rooms, pleasant staff
Stayed 6 nights in May 2023

10/10 Excellent

Martie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Allean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
The room was small. The maid only cleaned our room one time during our stay we had garbage in our room for 3 days and every night we had to call down for clean towels, so we had 4 days of dirty towels stacked on the floor. After we checked out I noticed an additional 10.00 charge on my card and called the hotel and was told it was for incidentals, now they had all ready held money on my card for incidentals when I checked in , so why the additional $10.00. I will never stay at another Residence Hotel by Marriott ever again.
Stayed 4 nights in May 2023

10/10 Excellent

Ray,

Liked: Cleanliness, staff & service
The overall quality of the hotel. Very clean inside and outside. The breakfast could add a little more choices. Other than that, I given it very high rating and would definitely choose it again
Stayed 1 night in May 2023

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Check in desk receptionist was personable. Lobby and front of building well kept and beautifully manicured lawn. Room was comfortable and large.
Stayed 1 night in May 2023

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks!
Stayed 1 night in May 2023

10/10 Excellent

Stephanie

Stayed 1 night in May 2023

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Brian

Stayed 1 night in Apr 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, the room was well lit and comfortably laid out. It was quiet, and the staff was lovely. The only problem was that we booked it because it was advertised as a completely "non-smoking" hotel. I was awakened at 5AM by the smell of cigarette smoke coming into the room through the ventilation system. This was super disappointing.
Stayed 1 night in Apr 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Mark,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Our hotel is 100% smoke free. I am sorry that you had the experience. I will share your message with our team to ensure that we enforce the policy all times.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Krista, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff from front desk to housekeeping and breakfast were very friendly and polite. The daily free breakfast was very good.
Stayed 3 nights in Apr 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Dear Krista ,At Residence Inn Silver Spring, we take great pride in the guest experience and are happy that you enjoyed your stay. Thank you for choosing us, and we hope to see you again

6/10 Okay

Inga

Stayed 2 nights in Apr 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great breakfast. Room was clean and spacious. Courteous staff.
Stayed 5 nights in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Linda,Thank you for your comments. We are happy that you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel
Un superbe hôtel avec un personnel très serviable et accueillant. Une très belle expérience que je recommande.
Stayed 3 nights in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Merci pour vos commentaires! Nous sommes heureux que vous ayez apprécié votre séjour.

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Sherie,Thank you for the Great rating! We hope to see you again.

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Residence Inn Silver Spring Team on 17 Apr 2023
Hi Marta,Thank you for the great rating!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My second time here ; the place is still nice
Stayed 1 night in Feb 2023

10/10 Excellent

LaNora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bedrooms 2 double beds 👎
This location was very nice. The service was nice and it was very clean. How, it was advertised poorly on this app. The room I booked using hotels.com stated that it was a 2 bedroom suite, with 2 double beds. There was only two bedrooms with ((one bed))in each room. The front desk stated that this service did not exist. All of my guest were unable to stay and had to purchase additional rooms.
Stayed 1 night in Dec 2022

10/10 Excellent

Krista, Bethesda

Stayed 1 night in Dec 2022

8/10 Good

carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special. It met our needs. Room was roomy and kitchen well equipped. Good location to reach major roads. Nice desk space for traveling business people.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022