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"A comfy small room with everything I needed, I’d stay again"

"Room service phones not working,resturaunt staff sitting on Bench on personal phone.room service tray not picked up.had to walk to service station for change for guest laundry. "

"My stay at ROY was absolutely unforgettable! The views from each floor was purely therapeutic! The breakfast each morning was beautifully made. Kudos to each and every one of the staff for being extra kind and going out of their way to make my stay extra comfortable. I must say, yhe heated bathroom floors was the biggest feature to highlight! Must add though, that the couch and armchairs in the living room are extremely uncomfortable and I kept experiencing unusual back pain after use. Overall a wonderful stay and I will be trying out the other units next time (in hopes that their couches are better!) "