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Reviews of The Castle Hotel

2.5 out of 5
The Castle Hotel
11 High Street, Coldstream, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 6 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. Good Covid awareness. Room was dated but good for price. Electric shower was hot with enough pressure. The main road is very quiet at night so room was quiet. Full English breakfast was well sized and well cooked. It came with cereal, toast, orange juice and tea or coffee.
Stayed 4 nights in Sep 2020

4/10 Poor

Verified traveller

Staff very nice but old, creaky, noisy floorboards & thin walls meant you heard every move & conversation in adjoining rooms so no peaceful nights sleep. Very dated rooms & felt Covid in safe. No hand sanitizer in dining room despite communal coffee, milk, orange jugs. Whole place didn’t feel clean enough.
Stayed 3 nights in Sep 2020

4/10 Poor

Stuart

Business traveller
Disliked: Cleanliness, property conditions & facilities
Forget about sleep
Creepy floorboards, no double glazing, no room, dirty shower, very dated
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming . Cosy feel to the hotel and room . Beds great and comfy in no 8 !
Stayed 1 night in Dec 2019
Response from Castle on 16 Jan 2020
Thanks for your review so glad you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great and willing to please . Food lovely . Beds so comfy and clean . Thx Ewan , Suzanne, and bar staff .
Stayed 1 night in Dec 2019
Response from Castle on 16 Jan 2020
Tha is for your kind review

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

ken

Business traveller
Liked: Cleanliness, staff & service
lovely food at night and at breakfast. Cheery staff
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and helpful staff .Property needs money spending on it .
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Castle hotel
Very squeaky floor boards, mattresses uncomfortable, sink dirty and whole place needs updating. New owner just taken over so hopefully will improve
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like. the food was excellent infact that goes for every thing I have no complaints what so ever about anything, A first class and more than enjoyable stay, Thankyou to all concearned.
Stayed 3 nights in Aug 2019

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover on way to holiday destination. It’s clean and a warm welcome.
Stayed 1 night in Jul 2019

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort
Good place for lower price visit to Coldstream
The hotel is a bit dated and the rooms are fine, but could do with a bit of redecorating or some refurbishing. It is well located for walking around the town and would make a reasonable base for a few days in the area. The new manager was very friendly and helpful; being bothered about the comfort of our stay. The breakfast was fine - cereal, toast and cooked breakfast - so, whilst not a lot of choice it was definitely adequate. the coffee was very good.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A friend and I stayed one night at the Castle Inn in the lovely town of Coldstream. The inn is a proper older-style hotel with bar/restaurant downstairs - it isn't a corporate or chain hotel type of property which gives it a lovely charm. The rooms are quite small and the stairs are a bit steep, but the facilities are very comfortable and mod-cons such as wi-fi are available. The staff were excellent and I highly recommend the breakfast. Whilst in Coldstream, take the opportunity to have a walk through the village and to the bridge over the River Tweed, one end of which is in Scotland (the Coldstream end), the other in England.
Stayed 1 night in Jul 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great hotel the room in our opinion was not up to standard at all . It was very hot in the room due to the radiators being on full belt and couldn't be switched off ,we were given a fan out of the kitchen that was covered in grease and the window would not stay open. We left a day early as we could not stand the place . A real shame as the local area is very buitifull ,
Stayed 3 nights in Jun 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome.
Very friendly welcome. Excellent food. Room was what I expected given the price I paid.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ample parking; allowed to bring the dog and at a minimal charge; bed was comfortable; Breakfast was lovely
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff and glad we picked here for our overnight stop
Stayed 1 night in Jun 2019

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly the room was ok for one night but definitely needs updating but the breakfast made up for it
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

6/10 Okay

Alex

Liked: Staff & service
Disliked: Property conditions & facilities
Room was very small and very dated, not somewhere you’d book unless as a last resort and being told we’d got it at a cheaper price kind of raised the old eyebrow! You’d need the neck of a giraffe to was the tv!
Stayed 1 night in May 2019

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Freddi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff are really welcoming and kind :-) You feel just like home The food they serve is really delicious and and a good size 👍
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019