Cold Lake Provincial Park

Hotel Parking Experience Unfortunately, we had a disappointing experience with the parking during our 3-night stay. The hotel charges $15 per night for parking, so we initially chose to park on the street for free. On our first night, we asked the front desk where we could park, and the front desk employee specifically suggested a street behind the hotel where parking was free. The following night, when we couldn't find a spot on that street, we asked if there was another nearby street where we could park. The employee then offered us complimentary hotel parking after seeing that we had our baby with us. We accepted based on what we were told, although we were completely fine with continuing to park on the street. At checkout, however, we were charged the parking fee anyway. We explained the situation several times, but were told that the front desk employee had limited access and that the manager would contact us and refund the charge. Unfortunately, I still haven't heard from the property manager despite calling the hotel twice to follow up. It's not really about the $15 per night. It's about honoring what your staff promised a guest. We were given complimentary parking by the hotel, and after explaining the situation multiple times, we shouldn't have to repeatedly chase the property for a refund. I hope management addresses this and improves communication between the front desk and management.

Loved The amenities. Mountain view was amazing.