Desk, blackout curtains, free cots/infant beds, rollaway beds
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Reviews of Red Lion Inn & Suites Post Falls

2 out of 5
Red Lion Inn & Suites Post Falls
4100 W Riverbend Ave, Post Falls, ID

Reviews

6.4
Rating 10 - Excellent. 198 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 213 out of 1000 reviews" "
Rating 4 - Poor. 162 out of 1000 reviews" "
Rating 2 - Terrible. 181 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
very pet friendly definitely a great place
Stayed 3 nights in May 2024

8/10 Good

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price good. All else adequate.
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Breakfast was VERY disappointing.
Stayed 1 night in May 2024

2/10 Terrible

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smoke detector in the room was missing and just a bunch of hanging wires from the hole in the ceiling. Large clumps of hair in the bathroom.
Stayed 1 night in May 2024
Response from Guest Relations on 9 May 2024
Dear Justin,Thank you for being our guest and sharing your feedback. Please know we work hard to ensure our guests have a perfect visit, and we are deeply concerned to hear about the challenges you encountered during your stay. Guest safety and cleanliness are our top priorities, and we appreciate you bringing this to our attention. Your feedback is invaluable to us, and we will address these issues to prevent such incidents in the future. It is our hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okay

Jacklyn

Travelled with family and small children
The property was fine for our needs but the wifi kept going out and the tv would only work periodically. We didn’t spend much time in the room so it didn’t really bother us that much. Just when we were winding down and trying to relax.
Stayed 6 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

AMY

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The door i had to walk through to take my dog out constantly had people smoking and drinking on the steps.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dale

My overall experience was very good. Check-in was great. My room was very clean and tidy. A refrigerator would’ve been nice, but not necessary. Overall property was clean and tidy, very quiet restful night sleep. The only thing that I think would need improvement for my opinion Would be the breakfast. It was very slim, meaning toast, donuts, waffles, it had nothing of a traditional, American breakfast like scrambled eggs and a little frozen sausages that many of the hotels provide for breakfast. They also had cereal and milk available other than that my stay was great I would come again or find a hotel that is a low price like the red lion that provides a better breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Big

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback. Have a good day

2/10 Terrible

Andrew

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff would not talk to me during check-in process room was dirty cat litter everywhere on the floor of the bathroom room smelled microwave dirty refrigerator, dirty previous Guest medication bottle on the floor floors were dirty not vacuumed light was out mirror were dirty Bedding had cat hair all over check out process was terrible was told by staff don’t you see the baskets put your card there asked for a receipt and was told they did not do them and I could look at my credit card statement. Would never recommend this hotel the worst day at a place I’ve ever been.
Stayed 2 nights in Apr 2024
Response from Management on 11 Apr 2024
Dear Andrew, We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or service concerns during your visit. Both of these matters are very important to us and we'll be sure to discuss your feedback internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.

2/10 Terrible

Tami

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Management on 13 Apr 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

6/10 Okay

Janet

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Dirty floors, stained towels, an hour into breakfast there was no coffee.
Stayed 1 night in Apr 2024
Response from Management on 11 Apr 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

8/10 Good

Darin

Stayed 1 night in Apr 2024

6/10 Okay

Soham

Travelled with partner
Liked: Cleanliness
Breakfast was really basic with just coffee, bread and cornflakes. However, the place is conveniently located to highway with convenient access to both Spokane and Coeur D’ Alene
Stayed 3 nights in Mar 2024
Response from Management on 8 Apr 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

8/10 Good

RuthLee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good.
Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

2/10 Terrible

Sherre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be one of the most horrible hotel experiences I have ever had. The room had no hair dryer. There was no ice available. The staff was playing a disappearing act. It took me 20 minutes to check-in because I could not find anyone at the front desk when I came in. I could never find staff when I needed them. When I finally did encounter them, they did not even look up, greet me, or even speak to me. They were just grunting. The place is old and run down and gross. The freeway next to the hotel.has loud rumbling from 5 am on. The heater was loud and could not be regulated. Just not a lot positive I can stay for this place. But it was cheap; get what you pay for. BTW there was a cute house cat who had the run of the place. Jumped up on the counter as I was checking out and put its nose right on mine. It's great if you like that sort of thing.
Stayed 2 nights in Mar 2024
Response from Management on 30 Mar 2024
Dear Sherre, We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or service concerns during your visit. Both of these matters are very important to us and we'll be sure to discuss your feedback internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.

2/10 Terrible

Deborah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got key, went to room and never even set bags down for the room was not clean. Saw what looked to be blood on bathroom floor, toilet was not cleaned, floor was not vacuumed and beds sheets were not changed. I turned back around and went back to front desk and expressed what I found and would NOT be staying there. She said can I get another room for you and I told her NO I wouldn’t be staying there. She said she understood and it was no surprise to her about the uncleanliness. I am not picky about plain rooms or even outdated decor but I do demand clean.
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Dear Deborah, We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or service concerns during your visit. Both of these matters are very important to us and we'll be sure to discuss your feedback internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.

10/10 Excellent

Mel

Business traveller
Liked: Property conditions & facilities
I come once a month for work and appreciate the price. Pillows make me happy. Thank you. Front desk lady is always nice.
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good price. All I needed was a shower and place to sleep for a night and was able to do so
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

6/10 Okay

Gavin, Bothell

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken lights, broken switches, no smoke detector, very old pillows, brown and yellow stains on the towels
Stayed 1 night in Mar 2024
Response from Management on 24 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

10/10 Excellent

Ryan

Stayed 2 nights in Mar 2024
Response from Management on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

6/10 Okay

randy

Business traveller, Travelled with partner
Liked: Staff & service
coffee was horrid , no cups in room,cheap tho
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements. Have a good day.

4/10 Poor

CaroleSue

Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Dear Joseph, We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or service concerns during your visit. Both of these matters are very important to us and we'll be sure to discuss your feedback internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.

6/10 Okay

aaron

Disliked: Cleanliness, amenities
You get what you pay for .
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements. Have a good day.

6/10 Okay

Jess

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When getting dressed ready for bed, I looked at the door connecting to the next room and there was about an inch gap where I could see directly into their room. I felt super uncomfortable with this. I went to lay down and moved the pillow and found 2 little bugs between the pillows. I instantly got scared it was a bed bug but wanted to double check with the night attendant. I told her I may be overreacting and was kinda hoping for reassurance. She went above and beyond getting me a new room and kept apologizing. The new room was slightly nicer and I thoroughly inspected all sheets, mattress and pillows. I slept really well in the bed. I did struggle with getting the phone to work (I had left my phone at work) and the TV was slightly uncooperative as well. Overall not the worst, staff/service was 5 stars but the hotel itself could use some work. Thanks!
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very spacious rooms for a great price
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback. Have a wonderful day.

6/10 Okay

Joyce

My privacy was absorbed -yes- yet bathroom was far from clean- left a day early even
Stayed 6 nights in Mar 2024
Response from Management on 16 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements. Have a good day.

6/10 Okay

Charo

Business traveller, Travelled with partner
Liked: Staff & service
It’s ok
Stayed 2 nights in Mar 2024
Response from Management on 15 Mar 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

6/10 Okay

Michelle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This hotel lacks an elevator and while traveling with a baby, took multiple trips up and down the stairs. Breakfast was unavailable and there was never a person at the front desk when I needed something.
Stayed 3 nights in Mar 2024
Response from Management on 15 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

4/10 Poor

Jun

Response from Management on 10 Mar 2024
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

6/10 Okay

Derek

Liked: Cleanliness, staff & service, amenities
Friendly staff, convenient.
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

10/10 Excellent

Julia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem for the budget-minded traveler. With its unbeatable prices, exceptional service, and prime location, you'll feel like royalty without paying a king's ransom. The clean, spacious rooms and pet-friendly policy make it a home away from home. But what really sets this place apart is the staff. From check-in to checkout, they go above and beyond to make your stay comfortable and stress-free. Their warm smiles and can-do attitude demonstrate a true commitment to customer satisfaction. Don't let a few negative reviews scare you off. Some guests expect the Taj Mahal at motel prices. This hotel may not have room service or a spa, but it delivers where it counts - providing a safe, affordable, and inviting place to stay. Treat yourself to excellent value and hospitality - book your next stay at this gem and experience the difference friendly service makes.
Response from Management on 27 Feb 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

10/10 Excellent

Julia

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is safe and provides the best price in the area!
Response from Management on 27 Feb 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

10/10 Excellent

Tanya

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Management on 27 Feb 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm right by an exit door and I'm a smoker. So I have not far to go to have a cigarette. And the laundry is in the building and is right outside my door I don't hear a thing sure that's fine.
Stayed 1 night in Jan 2024
Response from Management on 5 Feb 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

2/10 Terrible

Breanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So the first room that they put us in the first two nights we were there the key card did not work. If we left our room we either had to leave it with the door jamb in the door risking somebody breaking in or rather just walking in. Or we had to go all the way down to the lobby which was on the other side of the building and ask them to let us in. They do not have continental breakfast they do not have a pool. The drawers in our room one of them look like it literally had drug paraphernalia burned inside of it but it could have been cleaned up a little bit it wasn't it's a no smoking room but yet there's burn holes in the bathroom floor. The non-speaking owner could not find my reservation for the third night so he kept coming down and yelling at us even though we called them together and made sure that we had the reservation. And that it was on the hotel then he did
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
We are sorry to hear that you were not happy recent stay with us. Will work hard to make improvements. Have a good day.

10/10 Excellent

Jesse

Stayed 7 nights in Jan 2024
Response from Management on 27 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a wonderful day.

8/10 Good

Tona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missing breakfast
It was good. I would have given some 5 stars but they didn't have the breakfast. So disappointed.
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

10/10 Excellent

Richie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Management on 27 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

2/10 Terrible

Jacob

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 27 Jan 2024
We are sorry to hear that you were not happy recent stay with us. Will work hard to make improvements. Have a good day.

6/10 Okay

Sally

Travelled with partner
Stayed 1 night in Oct 2023
Response from Management on 3 Jan 2024
We are sorry to hear that you were not happy with your recent stay with us. We apologies for any inconvenience. Will work hard to make improvements. Have a good day.

10/10 Excellent

Richie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a wonderful day.

6/10 Okay

Joshua

Disliked: Property conditions & facilities
Good place that needs some TLC.
The front desk person did not say much and was not very warm or inviting. The room was modern but looked like it got left in time. Toilet seat had black marks, cuts gouges in it and was loose. Shower head was pink and full of minerals so it did not flow properly. Sink Faucet was backwards from normal hot and cold. Rest of the room seemed okay. It was clean and no smells. Should have taken picture's.
Stayed 1 night in Nov 2023
Response from Management on 3 Jan 2024
We are sorry to hear that you were not happy with your recent stay with us. We apologies for inconvenience. Will work hard to make improvements. Have a good day.

10/10 Excellent

Manford

No breakfast n coffee was not good tasting at all... 😩
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thanks for staying with us. We will work on the feedback provided by you. Have a good day.

10/10 Excellent

Austin

Stayed 1 night in Dec 2023
Response from Management on 27 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a good day.

8/10 Good

Kip

Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thanks for staying with us. We appreciate your feedback. Have a wonderful day.

6/10 Okay

Denea

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The Nightshift front desk service was very very very poor at night you couldn't get a hold of anybody if you called the front desk you wouldn't get an answer it would ring once hang up and go straight to voicemail if you were locked out of your room he would tell you to wait until morning to get a new key and you would come and lock the door for you but he would have a bad attitude and acted as if he didn't want to help. I was going down to the front desk at night to get some ice and a couple utensils and paper plate and there's this lady sitting in the dining area she look like she had been sitting there for a while which I later found out she had been and she was locked out of her room for over an hour and a half with her phone completely dead after calling the front desk for 2 hours trying to reach somebody. Nobody even came and checked on the front desk nobody was even in the office it was as if nobody was even working there it was horrible. Eventually somebody came out and let her into her room but I can only imagine if that were me how that would feel I felt bad for the lady.
Stayed 4 nights in Dec 2023
Response from Front Desk on 9 Dec 2023
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The clerk was really unfriendly
Stayed 2 nights in Nov 2023
Response from Management on 29 Nov 2023
Thanks for staying with us. Will Look inti this.We appreciate your feedback. Have a good day.