Outdoor pool, pool loungers

Reviews of Beachside Hotel & Suites

3.5 out of 5
Beachside Hotel & Suites
3901 N Atlantic Ave, Cocoa Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1823 out of 2949 reviews" "
Rating 8 - Good. 675 out of 2949 reviews" "
Rating 6 - Okay. 253 out of 2949 reviews" "
Rating 4 - Poor. 122 out of 2949 reviews" "
Rating 2 - Terrible. 76 out of 2949 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip, Jamestown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one gentleman was kinda rude when we checked in. The lady the next morning was really nice. She was very kind and help me pick out items we used at the beach. The pool area was very nice. Breakfast was awesome. It was a nice place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas, Indian Trail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel with super friendly staff. Onside bar/restaurant but also several dining options in walking distance. Great for families.
Stayed 1 night in Apr 2024

10/10 Excellent

Jenifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, well maintained, convenient to have breakfast included.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Found this place on a whim. Wound up becoming diamond in the rough. I love to stay here because they have a warm, lazy river, Great breakfast at friendly people
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lazy river was great
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was okay for the price.. the beds and pillows are old and uncomfortable. Bedding was not clean. Fridge had old grimy food in it. The pool area was great! Kids had fun.
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your stay. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We're glad to hear that you enjoyed the pool area and that the kids had fun. If you have any further concerns or if there's anything else we can do to make it right, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandy “beach” area, lazy river, pool area, walk to the beach.
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our sandy "beach" area, lazy river, pool area, and the convenience of walking to the beach during your stay. Providing enjoyable amenities and a great location is important to us, and we're glad you had a wonderful experience. We hope to welcome you back again soon for another enjoyable visit!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff friendly and helpful, better than any other place I e ever stayed
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you found all of our staff friendly and helpful. Providing exceptional service is our priority, and we're delighted that we exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future!

10/10 Excellent

Maria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay, it was a very busy weekend for them but the staff was pleasant and didn’t skip a beat! They were on it, curious the pool was clean and the water was warm. Breakfast was delicious, the room was clean and provided enough towels. We will definitely be back.
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you loved everything about your stay with us. It's fantastic that our staff provided excellent service despite a busy weekend, and we're delighted to hear that you found the pool clean, the water warm, and the breakfast delicious. We're also glad that your room was clean and well-stocked with towels. We can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My little cousins really enjoyed the pool and the lazy river but the adults in our group enjoyed Karaoke 😄
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your review! We're glad to hear that both the little ones and the adults in your group found activities to enjoy during your stay. It's wonderful that the pool, lazy river, and Karaoke provided entertainment for everyone. We appreciate your feedback and hope to welcome you all back for another enjoyable experience in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We're looking forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the beach, shops, and restaurants. Pool and lazy river was perfect for the kids.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for the perfect rating! We're glad to see that you had a great experience during your visit. If you have any feedback or comments in the future, feel free to share them with us. We look forward to welcoming you back again soon!

10/10 Excellent

jerrel

Liked: Cleanliness, staff & service, property conditions & facilities
Oo
Stayed 1 night in Mar 2024
Response from Rena on 29 Apr 2024
Thank you for the perfect rating! We're delighted to see that you had a wonderful experience during your visit. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another excellent stay.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lazy river, walking to Cocoa Beach, live entertainment, rooms with pool view all are amazing. I will stay again for sure.
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our lazy river, proximity to Cocoa Beach, live entertainment, and rooms with pool views. It's wonderful to know that you had such a great experience and that you plan to stay with us again in the future. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

Kimberly, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere and amenities were fun and relaxing! Breakfast was plentiful and staff could not have been nicer! Will return!
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the fun and relaxing atmosphere, as well as the plentiful breakfast during your stay. It's fantastic to know that our staff made your experience even more enjoyable with their friendly service. We can't wait to welcome you back for another great stay in the future!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for the perfect rating! We're glad to see that you had a great experience during your visit. If you have any feedback or comments in the future, feel free to share them with us. We look forward to welcoming you back again soon!

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location of this hotel is excellent! The pool and breakfast were perfect. The front desk staff were friendly, talkative, and funny. Parking was super easy and close to any room you’re assigned. The room was in a bit rougher condition, with the lock for the balcony door barely attached which left the door partially open. There were not enough towels in the room. There was a small amount of peeling paint, damage, and mould. Nothing that was a big deal though. We were only there for one night before our cruise, so none of this was a big deal.
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your detailed review! We're thrilled to hear that you enjoyed our hotel's excellent location, perfect pool, and breakfast offerings. It's great to know that you found our front desk staff friendly, talkative, and funny, and that parking was convenient for you. We apologize for the issues you experienced with the condition of the room, including the balcony door lock, towel availability, and minor maintenance issues. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We're glad to hear that these issues did not significantly impact your stay, and we hope to have the opportunity to welcome you back for a more seamless experience in the future, perhaps before your next cruise!

8/10 Good

Sandy

Travelled with family
The property is located minutes from the beach and is surrounded by plenty of food and shopping options. Really great staff and amenities as well. We will definitely be returning.
Stayed 4 nights in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our property's convenient location near the beach and surrounded by plenty of dining and shopping options. It's fantastic that you found our staff and amenities to be great. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

leonora, Clinton Twp

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. The Free breakfast was a plus and delicious food with plenty of choices. Dinner at the restaurant was nasty but that’s fine. Hotel was clean and no carpet in the rooms, wow. Every time we called for more towels it would come in 2 minutes. Beach was right there and absolutely beautiful and very quiet. Wonderful stay. We will definitely be back. For the great the price this is one of the best places we’ve been to.
Stayed 7 nights in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your detailed and positive review! We're thrilled to hear that you had a great experience at our hotel. It's fantastic that you found our free breakfast delicious with plenty of choices, and we're glad that our prompt towel service and clean rooms contributed to your comfort. We apologize for the disappointment with dinner at the restaurant but are glad it did not overshadow your overall experience. We're delighted that you enjoyed the beautiful and quiet beach right nearby. Your satisfaction is our priority, and we can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly and the complementary breakfast was great
Stayed 1 night in Apr 2024
Response from Rena on 29 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you found our front desk staff very friendly and that you enjoyed our complimentary breakfast. Providing excellent service and amenities is our priority, and we're thrilled that we could make your stay enjoyable. We look forward to welcoming you back for another fantastic experience in the future!

10/10 Excellent

Shauna

Travelled with partner
Liked: Staff & service, amenities
Amy was so great checking us in. Treated us like VIP’s. The lazy river and pool had a great vibe with Radio Margaritaville playing, and Monica at the Dives Bar and Restaurant was gracious and kind. The pizza was excellent! Loved staying here!
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Amy will be delighted to hear that she made you feel like VIPs upon check-in. It's great to know that you enjoyed the lively vibe at our lazy river and pool, along with the music from Radio Margaritaville. We're also glad to hear that Monica at the Dive Bar and Restaurant provided gracious and kind service, and that you enjoyed the excellent pizza. Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay!

10/10 Excellent

Deborah

Travelled with family
Liked: Amenities
It was excellent. Clean, great location and friendly staff.
Stayed 2 nights in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for your excellent review! We're thrilled to hear that you had a fantastic experience during your stay with us. Maintaining cleanliness, offering a great location, and providing friendly service are top priorities for us, so we're delighted that we could meet your expectations in all these aspects. Your feedback is truly appreciated, and we can't wait to welcome you back for another wonderful stay in the future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool vibes, easy walk to beach, nice pool!!!
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the cool vibes of our hotel and found it convenient for walking to the beach. It's great to know that you also appreciated our nice pool. Providing a relaxing and enjoyable experience for our guests is our priority, and we're delighted that we met your expectations. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

David, Cedar Springs

Travelled with family
The picture and description on Expedia shows the hotel on the beach (hence the name), and the pier just behind and to the right of the hotel , a 2 minute walk. But the hotel is actually 2 blocks off the beach, blocked by other buildings, and is actually 3/4 mile the other away from the pier. Very deceiving.
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. We apologize for any confusion regarding our location in relation to the beach and pier. Your comments are valuable to us, and we will work to ensure that our online descriptions accurately reflect our hotel's positioning. We appreciate your understanding and hope that despite this discrepancy, you were still able to enjoy your time with us. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Jeanette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and accommodate your needs with care.
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our staff. Providing excellent service and accommodating our guests' needs with care is always our top priority. We're glad that our team was able to enhance your stay and make you feel well taken care of. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic experience. See you soon!

10/10 Excellent

Marcia

Stayed 3 nights in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for choosing to stay with us and for taking the time to rate your experience. We're pleased to see that you rated us highly, and we hope you enjoyed your stay with us. If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your feedback is important to us as we strive to provide the best possible service to all our guests. We appreciate your support and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Sadie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! We will be back!
Stayed 7 nights in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had such a wonderful experience with us. It's great to know that you enjoyed your stay and that you're already planning to return. We can't wait to welcome you back and make your next visit just as fantastic as the last one! If there's anything special you'd like us to arrange for your next stay, please don't hesitate to let us know. See you soon!

6/10 Okay

joyce

Travelled with family
Liked: Cleanliness, staff & service
The lazy river was ok, breakfast had some good options, such as yogurt, fresh fruit and peanut butter. The eggs were awful. What bothered me most, though, was the fact that they advertised beach chairs and carts and they only had five sets for 170 rooms. I was told that they didn't have to say how many and that they could not supply enough for 170 plus rooms so I went at 6:00 a.m. to make sure I got a set. And although we paid for three people in the room we were only given two chairs.
Stayed 2 nights in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found some aspects of your stay enjoyable, such as the breakfast options. However, we apologize for the disappointment you experienced with the lazy river and the beach chairs. We understand your frustration, and we sincerely apologize for any inconvenience caused by the limited availability of beach chairs. Your feedback is valuable to us, and we will use it to improve our services and communication regarding amenities in the future. We hope to have the opportunity to welcome you back for a more satisfactory experience.

10/10 Excellent

Carolyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has everything you need and right near the beach we walked it was lovely and you can see the rockets launch
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's great to know that you found everything you needed and enjoyed the convenience of being near the beach. Witnessing the rockets launch must have been an incredible experience! We're delighted that we could contribute to making your visit memorable, and we can't wait to welcome you back for another lovely stay.

10/10 Excellent

Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're coming to check out the space coast, this is a great place.The lazy river is suproclaim and well maintained We don't have children.We found getting in about 6 PM meant.We could have the whole river to ourselves
Stayed 1 night in Apr 2024

8/10 Good

GRETA

Travelled with family
Liked: Amenities
Hotel is very close to the public access of Cocoa beach, within few minutes of walk. There are also lots of choice of restaurants for lunch or dinner within walking distance. What we didn't like was that we were given a room with kitchen with stove, detergents etc, but there are no plates at the place at all ??
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our hotel's convenient location near Cocoa Beach and the variety of dining options nearby. However, we apologize for the oversight regarding the missing plates in your room's kitchenette. Your satisfaction is important to us, and we regret any inconvenience this may have caused. Rest assured, we will address this issue with our housekeeping team to ensure that all necessary amenities are provided for our guests' comfort. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to vacation!
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel to be the perfect place for your vacation. Providing a wonderful experience for our guests is always our goal, and we're delighted that we could meet your expectations.If there's anything specific you loved about your stay or if there's anything we can do to make your next vacation even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Joanmarie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rena on 26 Apr 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your satisfaction is our top priority, and we value your input. We hope to have the opportunity to welcome you back for another great stay soon.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Family-friendly property - Five-minute walk to the beach. - Quick check-in/check out - Clean rooms - Breakfast included - Great pool area
Stayed 3 nights in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our family-friendly property. It's wonderful to know that you enjoyed the close proximity to the beach, quick check-in/check-out process, clean rooms, included breakfast, and our great pool area.Your satisfaction is our top priority, and we're glad we could provide you with a pleasant stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you and your family back again soon!

10/10 Excellent

Lizett, Pompano Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lazy river is everything. Get here .
Stayed 1 night in Apr 2024
Response from Rena on 26 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our lazy river, it's definitely a favorite among our guests! We're delighted that it made your stay with us memorable. Your recommendation means a lot to us, and we can't wait to welcome you back for another relaxing experience by the lazy river. See you soon!

4/10 Poor

Joshau

Travelled with family
Disliked: Property conditions & facilities
Rooms are very outdated. Room had a mildew smell and the wall a/c unit was very noisy when it came on (like a train).
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the outdated rooms, mildew smell, and noisy A/C unit. Your comfort and satisfaction are important to us, and we take your comments seriously.We will address these issues with our maintenance and housekeeping teams to ensure that necessary improvements are made to enhance the quality of our accommodations.If you decide to give us another chance in the future, please don't hesitate to reach out to our front desk team during your stay if you encounter any issues. We're committed to making sure your experience is enjoyable and comfortable.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a better experience.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're glad to hear that you had a great experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

oleg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're pleased to hear that you liked the hotel. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your support and look forward to hosting you again in the future!

10/10 Excellent

Peggy

Liked: Property conditions & facilities
Location to beach. Pool area very nice Shopping good
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's location near the beach, as well as our pool area and nearby shopping options.We appreciate your positive comments, and we're delighted that you had a great experience with us.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Michael, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool with bar, but hotel is a little dated.
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're glad to hear that you enjoyed our pool with a bar. However, we apologize for any inconvenience caused by the dated appearance of the hotel.We appreciate your honesty, and we'll take your comments into consideration as we continue to make improvements to our property.If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool itself but the adults around the pool were drunk and swearing a lot. It wasn't very kid-friendly.
Stayed 2 nights in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're glad to hear that you enjoyed the pool itself, but we apologize for the behavior of other guests that made the atmosphere less than ideal, especially for children.Ensuring a family-friendly environment is important to us, and we'll address this issue with our staff to ensure that appropriate measures are taken to maintain a pleasant atmosphere around the pool area.We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for the perfect rating! We're glad to hear that you had a satisfactory experience during your stay. If you have any specific feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your support and look forward to hosting you again in the future!

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the pool at this property as well as location close to the beach access and walkable to shopping and the peer. The room was adorable as well! The only complaint is we called weeks in advance to assure we could list for early check in when we arrived very early. We arrived early and got contradicting responses every time we checked back on checking in early and paying a fee for it. On check out we heard another family told the same thing as us about being on an early check in list. When the family stepped away we heard a staff member tell the other staff that no one will get to check in until all rooms are ready and clean. Seems like poor communication and Buisness practice to make another staff out to be diss honest on what they just told a family. Other than that I highly recommend this property.
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback, and we're glad to hear that you enjoyed the pool, location, and the room during your stay. However, we apologize for the confusion and inconvenience regarding the early check-in process. It's important to us that our guests receive clear and consistent communication, and we're sorry that this wasn't the case during your visit.We appreciate you bringing this to our attention, and we'll address this internally to ensure better coordination and communication among our staff members. Your feedback helps us improve, and we're committed to providing a better experience for our guests in the future.Thank you for your recommendation, and we hope to have the opportunity to welcome you back for a more seamless stay. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Good

Alexis

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Easy beach access. Not the cleanest or most updated but made due for our night stay before leaving for our cruise. Staff was very friendly and helpful even though they were constantly busy.
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're glad to hear that you found our hotel's beach access convenient for your pre-cruise stay. While we apologize for any shortcomings in cleanliness or updates, we're pleased that our staff was able to provide friendly and helpful service despite being busy.We appreciate your understanding and hope that you had a great cruise! If there's anything else we can do to improve for your next visit or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here quite a few times and are always glad we visited!
Stayed 4 nights in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your loyalty and positive feedback! We're thrilled to hear that you've enjoyed your visits with us each time. Your continued support means a lot to us, and we're grateful for the opportunity to serve you. If there's anything specific you love about your visits or anything we can do to make them even better, please feel free to let us know. We look forward to welcoming you back for many more enjoyable stays in the future!

8/10 Good

tina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We appreciate your rating and hope you had a pleasant stay overall. If there are any specific aspects of your experience that you'd like to discuss or if there's anything we can do to improve for your next visit, please feel free to let us know. We're here to ensure you have a great experience, and your feedback is valuable to us.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lue at front desk was great!
Stayed 1 night in Apr 2024
Response from Rena on 22 Apr 2024
Thank you for your feedback! We're delighted to hear that Lue at the front desk provided you with great service. We'll be sure to pass along your kind words to Lue and the rest of our team. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!