We were UNWELCOME AND BAD-VIBED the moment we arrived with a non-friendly man, maybe he didn't like the colour of my partner's skin because he wasn't even slightly warm when we were smiling and pleasant on arrival. The host however, the next morning really shocked us, Kathryn. She was SO RUDE!! She made my partner so uncomfortable for requesting breakfast at 9.24am when breakfast was between 8 and 9.30am. We were still within time, maybe only just but still within. We asked for it to be brought to our room very kindly (due to insomnia) then it arrived with a bang on the door, followed by a clear, harsh instruction to not do this again the following morning. I barely ate, was so shocked and tossed with the idea of leaving for hours the next day, feeling so wrong being there!! We don't understand when we were so nice and paid so much that we were treated like this. We felt that clearly they didn't want us there, that better we book a new place and when we requested even a part refund we were told we left it too late and charged us FULL price. I think they are too old for the business to deal with a minor request and make you feel small when you do. I would somewhat respect them, had they not taken almost $500 for 2 nights that we barely touched. Very bad experience. Go elsewhere people where service has a smile and treat you like a person not a dollar sign!!!
