Coaldale Holidays from £884

There is no fridge, or coffee maker in your room. If you want ice, the hotel informed me that only the ice machine on floor 8 is working. This is a 22 floor hotel. This hotel needs a serious renovation.

Built in 1892, the Brown Palace has seen better days. The bathroom sink had cracks that encompassed the bowl. The ceiling had several patches of paint ready to fall, in addition to stains. One curtain rod was partially snapped off. There were few amenities i.e. shower cap. Staff processed my bill incorrectly. This is a Marriott BonVoy property.

Rooftop bar is great and busy! Get there early.

Spacious rooms, comfortable bed.

Conveniently located in a beautiful historic building. Unfortunately, despite the beautiful appearances, the 4 star experience just fell a little short of what we expected for a 4 star hotel. There were moments of delight such as our bags already being brought up to our room before we checked in later, but other things also fell short. For example, the AC in the room was not working properly so the staff had brought in a fan. On the next day as we were checking out, one of the staff at the concierge was not the friendliest, and her communications in regards to any outstanding charges were unclear and lacked transparency, which made things really confusing. There was also no one to help with orders when it came to that morning's breakfast. Overall, the hotel fell short of our expectations and we will not be returning.