Cleveland Holidays from £1,263

No vending or pantry items available for purchase here. Clerk said they haven't had a delivery in weeks. No beverage or snacks are available for purchase at this property. Staff was friendly and helpful when you could find them. One strange thing: the water pressure in the shower was painfully strong, like a power washer. I like good pressure but all 3 in my room thought it was excessive. A staff person had to help us with the Direct TV service. A cord under the TV was in the wrong position to receive the signal, I guess. Should not be so sensitive or taped down or something. No major problem here, but a different hotel experience.

Great location and staff very friendly

The only elevator in the hotel was out on our second night stay. We had to walk up and down 3 flights of stairs that night and the next morning with our luggage, which was OK, even though we are 65 and 71 years old. We understand mechanical things go out. The bad thing, starting at 5:30am, we heard the banging of the stairway door opening and closing continuously as guests were going in and out of the hotel since our room was next to the stairway exit and the elevator read still not working. We wish the hotel would have realized many guests would be using the stairway and put a door stop in the stairway door to prop the stairway door open for all the guests to come and go without banging the heavy stairway door, especially for guests in rooms next to the stairway door. We might have been able to get a few hours more sleep.

We were under a heat warning- AC in the room was great, but the first day the hallways/elevators were stiflingly hot. They had it working great the next day!

Very good and clean room

Beautiful property. Very comfortable room