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Reviews of Regency Inn

2 out of 5
Regency Inn
1010 North Main Street, Lakeport, CA

Reviews

6.8
Rating 10 - Excellent. 44 out of 167 reviews" "
Rating 8 - Good. 36 out of 167 reviews" "
Rating 6 - Okay. 40 out of 167 reviews" "
Rating 4 - Poor. 24 out of 167 reviews" "
Rating 2 - Terrible. 23 out of 167 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marla J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here! Nothing spectacular about it, but Regency Inn offer all the amenities you expect.They have refrigerators, microwaves, air and heat. It's also quiet, clean, has ample parking and good food just across the street. Anytime I'm in Lakeport, I always choose Regency Inn!
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful time. I needed a quiet and peaceful get-away and this place was subtle and quiet. I liked the simplicity. Although the pool was under construction, the desk clerk allowed me to sit on the patio which has a nice view of Clear Lake. Sunset was beautiful.
Response from Mona on 1 May 2024
Thank you for your taking your time to leave us a detailed review. We are glad you had a positive experience. We look forward to seeing you again in the future!

10/10 Excellent

Renzo

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Regency Inn was pleasant. Hospitality was excellent. The room was essential and clean, plus the bed was comfortable. Staff were wonderful and attentive. I would recommend and will be back soon!
Stayed 1 night in Apr 2024
Response from Bob on 24 Apr 2024
thank you very much for stay to hotel . see you again

4/10 Poor

Gabby

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was very quiet. The location by the lake was beautiful. But when had first arrived he couldn't find our reservation. When we had got to our room I took a look around the room and saw hair in the bathtub there was mold in the ice trays in the freezer along with a very wet freezer . They don't have sheets on the bed it was just flat sheets covering the mattress. We didn't get room service the entire time we were there. We definitely won't be staying at this location again.
Stayed 3 nights in Nov 2023
Response from Bob on 14 Apr 2024
This is the manager reviewing the property. We apologize for the inconveniences during your stay. We had a temporary manager at the desk during this time and was new with the online booking services so that may have caused the inconvenience. Our current manager is well trained with the services. Our housekeeping do their best to clean the rooms and ensure the fridge is without any mold. Thank you for your time.

2/10 Terrible

Randy

Disliked: Staff & service, amenities
The biggest problem was the “check in” at the hotel was horrible. They claimed not to have my Expedia reservation information. I showed the clerk my reservation email and he demanded I pay him. I explained I already paid through Expedia and showed him the email that reflected the details. He refused to check me in and did nothing to try to verify the information. I had to call Expedia and after 20 minutes of talking to a representative I was told I would need to be transferred to another department. And of course the call was disconnected. Did I receive a call back even after I had verified my call back number - no I did not receive a call back. So I had to call Expedia again and verify all my information, then I was transferred to the other department, and after 1 hour total I was able to check in and get my room key. It was terrible on both the hotel clerk’s behalf and also Expedia (who according to the clerk hadn’t sent over the reservation information. Honestly it was by far my worst experience checking into a hotel and I have stayed at several hundreds of hotels/motels.
Stayed 1 night in Nov 2023
Response from Bob on 14 Apr 2024
This is the manager reviewing the property. We apologize for the inconveniences during your stay. We had a temporary manager at the desk during this time and was new with the online booking services so that may have caused the inconvenience. Our current manager is well trained with the services. Once again apologies for the experience that you had.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities
Bed was very comfortable
Response from Bob on 14 Apr 2024
Thank you and hope to see you again.

6/10 Okay

Bruce

Stayed 1 night in Oct 2023

6/10 Okay

Brian

Stayed 1 night in Oct 2023

4/10 Poor

Brandon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from BOB on 21 Sept 2023
my friend you stay before two days here same room every thing is ok thanks see you.

4/10 Poor

Paula

Liked: Staff & service
you can hear mice in between the wall chewing wood or wires
Stayed 1 night in Aug 2023
Response from BOB on 21 Aug 2023
good morning how r you. thank you for stay. there is no mice in hotel. you hear nose back wall property. i am working this hotel 19 years .. thank you

10/10 Excellent

SATYENDRAKUMAR, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from BOB on 21 Aug 2023
thank you for stay. have a nice day. see you next time

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from biob on 23 Jul 2023
thankyou very much for stay . see you next time have nice day thanks

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Will stay somewhere else next time
Stayed 3 nights in Jul 2023
Response from BOB on 10 Jul 2023
THANK YOU VERY MUCH FOR STAY HAVE NICE DAY

8/10 Good

Bon

Liked: Cleanliness, staff & service, property conditions & facilities
Significant parking for boats, and the power outlets nearby worked
Stayed 1 night in Jul 2023
Response from BOB on 10 Jul 2023
THANK YOU VERY MUCH FOR STAY. HAVE NICE DAY

8/10 Good

THUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Mr M F

Stayed 1 night in Apr 2023

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Heaters did not work,got to room too late in the evening to complain
Stayed 1 night in Mar 2023

8/10 Good

judy

Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, basic.
This is a basic, somewhat updated, mid-century motel. My room was very clean, but basic. I was impressed with the on-site management who took great pride in their motel. The motel is convenient to downtown Lakeport and many local events. Nice view of the lake.
Stayed 2 nights in Sep 2022
Response from Bob on 14 Apr 2024
Thank you for your review. Hope to see you again.

8/10 Good

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - The owners were accessable when needed. The room was very clean. The location was convenient to the freeway and food options. Cons - The hotel has a pool area that leads to a deck that overlooks Clear Lake. It wasn't open until 11 AM. My impression is that it would have been a very nice place to see the sun rise and/or sit and watch the lake earlier in the morning.
Stayed 3 nights in Sep 2022
Response from Bob on 14 Apr 2024
Thank you for the review. Hope to see you again.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well managed .
Very well run and clean location! Room was very clean and organized, Wi-Fi was free, parking free, in room coffee, microwave fridge, Seemed to be family business. They did not hesitate to accommodate any request that I had. Mattress was a little hard for my taste but I would stay there again for sure.
Stayed 2 nights in Sep 2022
Response from Bob on 14 Apr 2024
Thank you for the review. Hope to see you again.

10/10 Excellent

jeanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Aug 2022

6/10 Okay

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and simple and comfortable.
Stayed 2 nights in Jul 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

jeanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convient.
Stayed 1 night in Jul 2022

10/10 Excellent

Grable

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
The swimming pool area could use some maintenance.
Stayed 3 nights in Jul 2022

6/10 Okay

Kristy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Everything was clean. It was very nice to have a mini-fridge and microwave. It was close to Library Park (where we attended a concert) and some restaurants.
Stayed 1 night in Jul 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 2 nights in Jul 2022

6/10 Okay

Mary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Sharon

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Lakeport is a beautiful place and this motel is within walking distance of nice parks. The swimming pool was not kept clean.
Stayed 3 nights in May 2022

10/10 Excellent

casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly. I was staying here a lot more in the past for work, so when I came to visit I came back. They put in new flooring, room was very mice and clean.
Stayed 2 nights in Mar 2022

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up!
Great stay - very quiet and very clean.
Stayed 2 nights in Mar 2022

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly. Quiet place , good bed. Everything I needed. Go back again when I need to
Stayed 2 nights in Mar 2022

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean stay!
For the price this place was great, very clean, right on the lake and plenty of parking. You could fish right off the dock if the water levels were higher. We need lots of rain. The owners were both very helpful and kind. We will stay here again.
Stayed 3 nights in Feb 2022

2/10 Terrible

Oyinade

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, room comfort
Location was perfect. The rooms are comfortable Pool.
Stayed 1 night in Aug 2021

4/10 Poor

Spencer

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place worked out great and I would definitely stay there again. Most of the hotels in this area are horrible and nobody should stay there. The staff was great and the room was clean
Stayed 2 nights in Jul 2021

8/10 Good

Hariprasad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Looks very basic but clean, beds were way too soft and hence uncomfortable for me.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The pool area and dock was the only good thing about the place. Both of which we didn’t have time to use. Light didn’t work, odd smell. Curtains kept closed with a clothes pin. Woman was rude and unfriendly at the desk. Toilet paper roll was not changed
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overworn furnishings. Stained bed cover. Provided means to make only 1 cup of coffee. Tiny pieces of soap. But staff was friendly.
Stayed 2 nights in May 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to stay I had a late flight ✈️ my girlfriend was supposed to be able to pick up the key they refused to give it to her so had to get another room
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Motel was right on the lake,able to go fishing. Easy walk across street to restaurant. Older motel with thin walls. Clean,but needs upgrade.
Stayed 1 night in Apr 2021