Clackamas River

The check in process was chaotic. At check in time we were told it would still be another 20-30 minutes before the rooms were ready. 90 minutes later we finally got checked in. The staff was demeaning and unfriendly. The standard response to any questions I had started with "you should know"...I purchased a package deal through Expedia however the hotel charged an additional $300 which they stated I should have known about. Room cleaning was only available by request, not a daily occurrence. This was a very expensive hotel with poor service, terrible customer support, and mediocre food. I requested to speak with a manager three times due to the check in chaos, but was never provided one. My concern was related to the hotel charging late fees for not checking out on time but offering no compensation for having to sit in the lobby for 90 minutes past check in time...it seemed a bit one sided ...there are many places in Portland to stay.. pick somewhere else.

Staff was so very polite and the wine hours was so cool! Loved our stay

We stayed at Hotel deLuxe during our stay in Portland & it was decent. It has an interior aesthetic based on Old Hollywood & a bar that’s got a speakeasy feel. The standard rooms are a bit quaint, but fine. A little old, but nothing too bad. The bed & pillows are on the softer side & the shower temperature was a little hard to adjust sometimes. Parking lot (Parc deluxe) is located right across from the hotel. They tell you to use the hotel key for ins & outs during the stay and it was $40/night (though I had a discount from Expedia!). They have a guard there in the evenings/night, and the fence gets closed at 10pm. We came back a little late one night & the front desk gave us a card & number to call to get the gate opened for us to park our car in, which was great. The speakeasy “Driftwood Room” can be charged to your room & you get 15% off as a hotel guest.