City Hall Plaza

Properties location was the best we have stayed in Boston, the views and openness of the park are the gem of this site. The property is beautifully interior designed and the restaurant Contessa has welcoming interiors. What’s missing to make this hotel into a great one is training the staff to be present, polished and helpful. We arrived to No one to give us a hand with the luggage’s. There is No concierge onsite and we are told to call an offsite concierge with an incomprehensible accent. The beautiful restaurant similarly is staffed with minimally trained hostess or waiters. We will come back to this hotel and simply eat elsewhere and carry our own suitcases as the appeal of the park and location is greater than its failings.