Church of Santa María Tonantzintla

We arrived on a late night and the assigned room wasn’t properly cleaned specifically the bathroom shower and sink, we notified the supervisor next day and she assigned a great housekeeper named Nadia who took care of our cleaning, she was very thoroughly and promptly fixed the problem we were so grateful with her services she was really professional and proud of her work, even though she was assigned to a different area she was always greeting us and asking if everything was going well with our room.

Excelente servicio

Can’t give a good rating to a hotel that has security cameras pointing right to the interior of the rooms. Room 1437 has a security camera pointing right to the interior of the room. I checked in at night and didn’t worry about closing the curtains, just left them partially open, the next morning I discovered there was a security camera covering the terrace on a lower level, but the camera was perfectly pointing to the room interior of any distracted guest that believes the hotel protects their privacy. Breakfast was below average, I was charged “weekend breakfast”, there’s great food all over Puebla, and I expected more. Chilaquiles rojos were absolutely tasteless, scrambled eggs where dry and compacted as a solid block, i had to cut it with a spoon. Fresh fruit was ok. I have stayed multiple times at International Puebla and sister Holiday Inn across the street, most likely will never stay here.