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Reviews of Bungalows on the Bay

3 out of 5
Bungalows on the Bay
5000 Estate Chenay Bay Rt. 82, East End Quarter, Christiansted, St. Croix

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 44 reviews" "
Rating 8 - Good. 15 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naomy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 1 night in Apr 2024

10/10 Excellent

Deidre

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They have upgraded the property facility is in a prime location
Stayed 3 nights in Apr 2024

8/10 Good

Christina

Stayed 5 nights in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was friendly. Restaurant bar and pool on site with beach, perfect match. As a place to sleep and launch from this is perfect. Bungalow could use updating. Staff in office, bar/ restaurant were great and very helpful in our next adventure on the island.
Stayed 6 nights in Mar 2024

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay
Stayed 9 nights in Mar 2024

8/10 Good

James

Liked: Staff & service
Bungalows under renewal. Many nice features and some improvements occurring. Great beach, bar, food, and a super fun island to visit. We will revisit soon!
Stayed 9 nights in Mar 2024

8/10 Good

James

Travelled with partner
Liked: Staff & service
Fantastic views and the trees and bushes were all trimmed and neat. Bungalow was very nice just enough room and kitchenware for two. Staff were all friendly. Could use some updating. We'll be coming back for sure though, updating or not.
Stayed 6 nights in Mar 2024

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
RESERVATIONS – Due to a software glitch (don’t book on high volume days), 3 reservations were made in 15 minutes—I immediately cancelled two within the hour. Bungalows on the Bay (BoB) verified two were cancelled, but did not return our money!!! They did not answer a week of emails, so we had to have Expedia contact them (they had problems also) to get our $5K back. Over a week of sleepless nights to straighten this out. POOL - it was a CESSPOOL. All 10 days there were diving beetles and other bugs LIVING in the water, and a thick growth of algae on the sides and corners. I never saw anyone vacuum it. Some days the water was entirely green (yet still open with people in it). If there is algae in a pool it eats up all the chlorine and the pool is unsanitary—it was not safe to be in the entire vacation ROOMS – we booked a 400 square foot room, but were put in a 225 square foot room, Cabin 5. A huge downgrade (BAIT AND SWITCH?). We had already moved in, put groceries in the horribly rusty refrigerator, and wiped the room down with Lysol wipes when we noticed how small it was. We didn’t want to waste a half day of vacation arguing with the office and packing and moving to a room that may be worse. 4 cockroaches.
Stayed 9 nights in Mar 2024

8/10 Good

timothy wayne

Travelled with partner
Liked: Cleanliness, staff & service
Liked the seclusion and privacy but the facilities could use some improvement, for example pool and beach area needed more seating, advertised marine toys were limited or non-existent, better have GPS to find the place. All over nice place would consider again.
Stayed 7 nights in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Roger S

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down Nothing like the advertising photos on the property
Stayed 9 nights in Jan 2024

2/10 Terrible

Katherine

Disliked: Cleanliness, amenities, property conditions & facilities
This property reminded me of a Girl Scout camp that has cabins and is kept up by volunteers. Many of the reviews say the place is being renovated. It makes me wonder what it was like before their “renovations”. From the huge dead roach on the floor behind the bed, the blinds that were scotch taped to the front door, to the paint on the floor in the bathroom, the dirty windows, the splitting wood and peeling paint on the front porch, the rocking chair on the porch that had a slate missing to the stained - stained - stained cushion covering the missing slate on the rocking chair. Did I mention the first room they put me in still had food in the refrigerator, dirt on the floor and literally a full drawer missing. They told me they knew the drawer was missing and added the room was under construction. I asked them why they would put a guest in a room that was under construction but they didn’t say anything after that. The ceiling fan in the second bungalow didn’t work and the sink was dirty as well as the light above the cabinets were fluorescent bulbs with no cover. In the second room there was someone’s leftover beer in the freezer. Needless to say I left early. It turned me off to the whole island.
Stayed 6 nights in Feb 2024

6/10 Okay

Gary Derrigan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Needs upgrades. It is in poor condition. A lot of rot on porches . pluming ect. It is a great sit lots to do on site. They are trying to fix up but along way to go.
Stayed 4 nights in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Nice Location - Could Use a Refresh
Nice location and they had nightly events (performers, bingo, karaoke, etc.). I'm hoping the new owners will work on refreshing everything. Things are a bit run down and broken. We could have used another nightstand or table. We didn't have a table on the porch or in the room, so eating at our room was difficult.
Stayed 6 nights in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Amenities, property conditions & facilities
The staff was very welcoming and really made you feel at home. Never had an empty glass and the food was great. The bungalows were very clean and had everything you needed.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands on owners
My new island favorite!! Wish I had found this place sooner!! Owners are wonderful and are making this lil place a gem!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this was beachfront and that they had an on-site restaurant that served B, L & D. I liked that you could check out paddleboards, kayaks and snorkel equipment for free. I liked that there were individual bungalows instead of a hotel setting. I just loved staying here! We enjoyed playing with TD aka Tiny Dog and the six cats that stayed there especially Rosie. Yes, the bathrooms could use a little updating, but the other features outweighed anything like that by far. I would love to return here.
Stayed 5 nights in Dec 2023

10/10 Excellent

Geoffrey

Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Oct 2023

4/10 Poor

Sharif

Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on 23 Oct 2023
Dear Sharif:Thank you for sharing your experience at Bungalows on the Bay. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our resort and the service that we provide. We look forward to being of service to you again in the near future.Warm regards, David Shine

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023

4/10 Poor

Luiscito

Liked: Staff & service
Disliked: Property conditions & facilities
The place was not clean
Stayed 2 nights in Oct 2023
Response from Guest Relations on 15 Oct 2023
Dear Luuiscito:Thank you for sharing your feedback on your recent experience with us. Your comments have been passed onto the Management Team to prevent similar occurrences from happening in the future. Thank you again and look forward to welcoming you back in the future.Warm regards,David Shine

10/10 Excellent

Kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Staff is amazing! The bungalows are so cute and it’s all you need for a long stay or quick getaway. Just a walk from the bungalows to the restaurant-amazing food and drinks, right onto the beach. Quiet and peaceful at night. Great music and entertainment. Dogs are allowed and you can even visit with the bush dogs and cruzan cats that live there. Great snorkeling as well. One of our favorite places on the island!
Stayed 2 nights in Sep 2023
Response from Guest Relations on 4 Oct 2023
Dear Kelly,We would like to thank you for taking the time to rate us regarding your experience at Bungalows on the Bay. It will be our pleasure to be of service again on your next trip to the area. Sincerely,David Shine

4/10 Poor

Sabrina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms needed additional cleaning, outdated, nice view
Stayed 3 nights in Sep 2023
Response from Guest Relations on 13 Sept 2023
Dear Sabrina: Thank you for taking the time to share your experiences with us. It is always great to hear from our guests as it allows us an opportunity to see our resort from a guest perspective and we value the information we receive.However, I'd like to kindly remind you that Bungalows on the Bay is newly acquired. We are under massive renovation. I do hope we have the opportunity of receiving you in the near future.Warm Regards,David Shine

8/10 Good

Derry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet. I love the individual bungalows.
Stayed 6 nights in Aug 2023
Response from Guest Relations on 13 Sept 2023
Dear Derry:Thank you very much for staying with us and your feedback. It would be a great pleasure to host you once more. Warm regards,David Shine

10/10 Excellent

Steven

Stayed 3 nights in Aug 2023
Response from Guest Relations on 13 Sept 2023
Dear Steven:Thank you for staying with us during your recent visit and for taking the time to rate our resort. Your feedback is very valuable and will help us to improve our service. Looking forward to welcoming you back soon.Warm Regards,David Shine

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Room prep is necessary!
The cottage was very good, however the toilet did not work! It also looked like the toilet water was standing for awhile, the bacteria stained inside the toilet circumference. The a/c was a little too loud. Overall it was a nice stay!
Stayed 1 night in Aug 2023
Response from Guest Relations on 21 Aug 2023
First, thank you for sharing your feedback on your recent experience with us. We are in a significant renovation stage. Bungalows on the Bay will be fully ready soon. Thank you again, and I look forward to welcoming you back. Warm regards,David Shine

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on 15 Aug 2023
Dear Kelly:Thank you for taking the time to rate about your experience at Bungalows on the Bay. Your feedback is very much appreciated and we look forward to welcoming you back in the future. Best regards, David Shine

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Guest Relations on 12 Aug 2023
Dear Julie:Upon your great feedback, we couldn't understand this review. I guess you accidentally submit the review as there is no comment in it. I hope to host you soon. Warm regards, David Shine

10/10 Excellent

Joel

Stayed 7 nights in Jul 2023
Response from Guest Relations on 29 Aug 2023
Dear Joel:Thank you for taking the time to rate Bungalows on the Bay. We look forward to being of service to you again in the near future.Warm Regards,David Shine

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great property best location. Right on water great stuff very relaxing atmosphere. Enjoy Kayaking snorkeling beach activities all included. Restaurant also has great food specials the wings. My family a party of 5 had 2 bungalows which overlooks the ocean. Definitely worth it and definitely we will be back.
Response from Bungalows on 18 Jul 2023
Thank you Jacob we appreciate your feedback, it was nice having you and your family spend your vacation with us at Bungalows on the bay.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from David Shine on 15 Jul 2023
Dear Janice,Thank you for your 5 star rating. We will be happy to host you again at Bungalows on the Bay. Warm regards,Guest Relations

10/10 Excellent

Brian

Stayed 6 nights in Jun 2023
Response from David Shine on 11 Jul 2023
Dear BrianThanks for taking the time to share your Bungalows on the Bay experience with us and for the “Excellent“ rate you have provided. We always look forward to hearing from our guests and it really makes a difference when our team's commitment to providing simply great service is acknowledged. We hope your next visit will be as pleasant as the previous one. Sincerely,Guest Relations

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Great location inChristiansted. Property is right on Cheney Bay with a pool. The facilities are a bit run down and could use an upgrade. However we would definitely go there again.
Stayed 5 nights in Jun 2023
Response from David Shine on 10 Jul 2023
Dear Joseph:Thank you for taking the time to rate about your experience at Bungalows on the Bay. We already started a massive renovation. Your feedback is very much appreciated and we look forward to welcoming you back in the future. Best regards, Guest Relations

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service
We stayed in 2013 and again 2023. Recently under new owner. Planning MASSIVE renovation. Bungaloos a little dated but sufficient. New restaurant with limited menu but great food. Delicious! Staff is friendly and accomodating. Very nice beach. If you want a quiet laid back time this is the place. Not the typical tourist vacation...more low key and laid back. It is my go to place to recharge my batteries.
Stayed 7 nights in May 2023
Response from David Shine on 10 Jul 2023
Dear Danielle:Thank you for choosing Bungalows on the Bay, and for taking the time to write a review! Bungalows on the Bay aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to St Croix in the future. Warm regards,Guest Relations

8/10 Good

Dennis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Response from David Shine on 10 Jul 2023
Dear Dennis:Thank you for your recent review. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding expectations. All the best and see you soon! Warm regards,Guest Relations

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service
Gorgeous location, friendly staff. Cottages need updating. TV never worked the entire week we were there. Beautiful views and beachfront can’t be beat. Would love to see updated bathrooms and quality mattresses but would still come back and stay.
Stayed 7 nights in Apr 2023

10/10 Excellent

Steven, New Castle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best views on island. Nice calm water and great place for water activities. I would strongly recommend this property. New owners are working hard to bring this property back to its former glory
Stayed 4 nights in Apr 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & the staff was great. The food was excellent! New owners & renovating the property. Nice pool very clean.
Stayed 6 nights in Apr 2023