Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Hotel Faranda Guayacanes, a member of Radisson Individuals

3 out of 5
Hotel Faranda Guayacanes, a member of Radisson Individuals
Via Circunvalacion S/n, Chitre, Herrera

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 205 reviews" "
Rating 8 - Good. 57 out of 205 reviews" "
Rating 6 - Okay. 41 out of 205 reviews" "
Rating 4 - Poor. 14 out of 205 reviews" "
Rating 2 - Terrible. 15 out of 205 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Yolani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal ofrece servicio excepcional, muy amables todos. Observé seguridad en la noche, que me hizo sentir muy segura. A la propiedad, sin embargo, le falta mantenimiento. Las bancas de la piscina son un castigo para la espalda. La puerta de mi baño no se mantenía cerrada, parece tema de humedad
Response from Alejandra - Guest Relations Supervisor on 14 Mar 2024
Gracias por compartir su opinión sobre el Hotel Faranda Guayacanes - Chitré Resort, Yolani. Apreciaremos sus comentarios sobre el servicio excepcional del personal y la seguridad nocturna. Tomaremos nota sobre los aspectos de mantenimiento que mencionó para mejorar la experiencia de nuestros huéspedes. ¡Esperamos verle de nuevo pronto!

10/10 Excellent

Alirio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to rest... Is really quiet
Stayed 1 night in Feb 2024
Response from Alejandra - Guest Relations Supervisor on 14 Mar 2024
Thank you for sharing your experience at Hotel Faranda Guayacanes - Chitré Resort, Alirio. It's great to hear that you found it to be an excellent place to rest and enjoyed the quiet ambiance. Your feedback is valuable to us. We hope to welcome you back soon!

6/10 Okay

Alaina, Tampa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cute property, great staff, ok location
Stayed 1 night in Dec 2023
Response from Alejandra - Guest Relations Manager on 18 Jan 2024
Thank you Alaina for your good review of the Hotel Faranda Guayacanes - Chitré Resort. We are glad to know that our staff and facilities were able to offer you a great experience.We hope to see you with us again!

8/10 Good

Lilia, Doral

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Sep 2023
Response from Hotel Faranda Guayacanes on 26 Sept 2023
Querida Lilia, muchas gracias por calificar a Hotel Faranda Guayacanes, esperamos poder tenerte muy pronto de vuelta. Saludos!

6/10 Okay

Michelle

Stayed 1 night in Sep 2023
Response from Alejandra - Guest Relations Supervisor on 6 Oct 2023
Thank you very much for staying with us and sharing your experience, Michelle.Your rating was shared with the team to improve our services and for sure the experienceWe hope you can provide us the opportunity to serve you again in our facilities. We assure you that you will have an excellent stay!

10/10 Excellent

Mario, INDEPENDENCE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected but the staff exceeded my expectations. We
Stayed 1 night in Aug 2023
Response from Hotel Faranda Guayacanes on 8 Sept 2023
Dear Mario, thank you so much for sharing your comments with our Guayacanes team. We are delighted to know our staff was able to exceed your expectations with their amazing service. We hope we can have you back very soon. Kind regards!

8/10 Good

Maurice

Stayed 3 nights in Aug 2023
Response from Hotel Faranda Guayacanes on 8 Sept 2023
Dear Maurice, thank you for rating Hotel Faranda Guayacanes, we hope to have you back very soon. Greetings!

6/10 Okay

NIDIA

Business traveller
Liked: Staff & service
Disliked: Cleanliness
You have to walk a lot to the restaurant and if it is raining it will be impossible to eat without getting wet. At night there was no light to walk to the restaurant and a LOT of frogs were on the path. The menu is very limited and did not offer healthy options. My bathroom did not have a floor mat to come out of the bathroom and there were several soap scums traces from previous guests - therefore it was not properly cleaned. The window was open (unlocked) and the curtain will not close fully and I was on the ground floor.
Stayed 1 night in Jul 2023
Response from Hotel Faranda Guayacanes on 8 Sept 2023
Dear Nidia, thank you so much for taking the time to share your experience with our Guayacanes team. We would like to offer our most sincere apologies for the inconveniences you encountered during your visit, we will share your comments with our management team to make the necessary improvements. We hope you can grant us another chance to enhance your experience. Kind regards!

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Hotel Faranda Guayacanes on 8 Sept 2023
Dear Ana, thank you for rating Hotel Faranda Guayacanes we hope to have you back very soon. Greetings!

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, will definitely but it on my favorites list! Breakfast was fantastic, and definitely check out their dinner menu. Only real downside is the lacking of signage out front by the entrance, drove past twice before finding the building.
Stayed 1 night in Jul 2023
Response from Hotel Faranda Guayacanes on 8 Sept 2023
Dear William, thank you so much for sharing your experience with our Guayacanes team. We are thrilled to know you enjoyed your visit and especially our food and beverage options. We highly appreciate your valuable feedback in regards to our signage and we will share your comments with our management team. Hope to have you back very soon. Greetings

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Luis

Liked: Cleanliness, staff & service
slow internet
Stayed 8 nights in May 2023

2/10 Terrible

Steven

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This was the worst hotel I ever stood at the service was horrible
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
This is an ok place. , the room was ok but not properly cleaned. Towels bedding clean but floors and master bath not. This place is old and in ok condition but very sparse in decor . The food at the restaurant was very good.
Stayed 2 nights in Apr 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación! Friendly staff y todo limpio
Stayed 1 night in Apr 2023

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, room comfort
Nice place
Very big and nice hotel
Stayed 2 nights in Mar 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 3 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PTY 3
Very good location, staff and close to the bus terminal. Nice stay !
Stayed 1 night in Feb 2023

10/10 Excellent

Edwin, WOODHAVEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

6/10 Okay

Dorothy, Prescott

Travelled with family
Liked: Staff & service
The proprty was attractive and the room was adequate except instead of a fitted sheet, they used a flat sheet laid directly on a mattress. If you barely moved in the bed, the sheet shifted and you were laying on the mattress. We ended up sleeping on top of the comforter to avoid direct contact with the mattress
Stayed 1 night in Feb 2023

10/10 Excellent

Vera, St johns

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very well maintained!
Stayed 1 night in Feb 2023

6/10 Okay

Rosemary, LAKEWOOD

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property sign was hard to see, specifically at night. My room reservations was canceled and they gave me a one bedroom instead, the room is basic, needs upgrade. Restaurant was great.

8/10 Good

david

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first arrived there were some issues with my actual reservation and my room was not rhe best in terms of location. Staff were able to reaolve my reservation issue within minutes and my room was changed as soon as I made them aware of it The staff were always friendly, courteous and accomadatijg. The property was beautiful and their pool was clean and refreshing. The restaurants menu had a great selection of delicious choices and the breakfast buffet which was included with my stay was well stocked with a variety of items. The restaurant staff were very good in their attentiveness and friendliness. You will enjoy your stay and if you do have any issues whatsoever, they will fix them right away when you bring it to their attention. The hotel has a Casino right beside them and is situated very close to all amenities in Chitre.
Stayed 5 nights in Oct 2022

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like property. Out dated
Stayed 1 night in Apr 2022

8/10 Good

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in Chitre.
Stayed 3 nights in Apr 2022
Response from Hotel Los Guayacanes on 19 Apr 2022
Agradezco su estadia en nuestro hotel y esperamos pronto regreso.

4/10 Poor

Efrain

Stayed 1 night in Mar 2022
Response from Hotel Los Guayacanes on 19 Apr 2022
Agradezemos su estadia y espermos su pronto regreso

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2022
Response from Hotel Los Guayacanes on 19 Apr 2022
Agradezemos su estadia y espermos su pronto regreso

6/10 Okay

Giselle

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
El desayuno estuvo muy malo, fatal, el segundo día no pude desayunar en el hotel.
Stayed 2 nights in Oct 2021

10/10 Excellent

nazareno, orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big open spaces. Clean rooms. Friendly staff. Nice breakfasy
Stayed 1 night in Oct 2021

4/10 Poor

Eugene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well designed but neglected resort style hotel which seems to be suffering due to the Covid crisis. The building is modern but starting to unravel. The staff consists of only a few people. The hot water is off. The bedding was musty. The restaurants was closed.
Stayed 1 night in Sep 2021

4/10 Poor

Clive, Armagh

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not suitable for wheelchair as there are lots of stairs. Rooms are located far away from the restaurant so when it rains there is no way to get to your room without getting wet. Breakfast was terrible. Coffee was cold, meat was so tough we couldn't eat it. Tortillas were hard. There was a cooler for ice but it was always empty.
Stayed 2 nights in Sep 2021

6/10 Okay

Stephan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2021

10/10 Excellent

Osvaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
All was good. Room was very small but confortable.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2020

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sleep! Bedding was nice! The staff was very friendly. Exceptional service!!)
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked a bit run down, However the rooms were clean and satisfactory. Breakfast was included and it was good.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lanscaping. Easy going, very helpful front desk.
Stayed 1 night in May 2019

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Comfortable bed. Good wifi. Helpful service staff. Small bathroom, toilet did not flush. 3 flights of stairs to breakfast, 2 flights of stairs to swimming pool...will not come again as my husband and sister are mobility challenged.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lovely pond, park area. Good bed. Service staff good. Small bathroom, toilet did not flush. Had to walkup 3 flights of stairs to get to breakfast...not good!
Stayed 1 night in Mar 2019

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019