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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Lounge
Terrace/patio
Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet-friendly
The current price is £77
includes taxes & fees
1 Jun - 2 Jun

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Hairdryer
Bathrobes
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
  • 377 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Grosvenor Park - 8 min walk - 0.4 miles
  • Chester Cathedral - 15 min walk - 0.8 miles
  • Chester City Walls - 16 min walk - 0.9 miles
  • Chester Racecourse - 3 min drive - 1.4 miles
  • Chester Zoo - 6 min drive - 3.3 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel near Chester City Walls
Located close to Chester Racecourse, The Queen at Chester Hotel, BW Premier Collection provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, Kings Quarters, offers breakfast and dinner. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self-parking (surcharge) and express check-out
  • Concierge services, a lift and outdoor furniture
  • Smoke-free property, wedding services and a banquet hall
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 218 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi. Guest reviews highly rate the cleanliness, overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shower/bath combinations
  • TVs with digital channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Hindi, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night.
Cots (infant beds) are available for GBP 15 per night

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Uncovered self-parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of 19 May 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on 1 Jun 2025 start from £76.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen at Chester Hotel, BW Premier Collection?

Self-parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mile (2 km) of Grosvenor Park, Chester City Walls and Chester Racecourse. Chester Zoo is 2.7 mi (4.3 km) away. Chester Station is only a 1-minute walk.

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The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1011 reviews
Rating 8 - Good. 272 out of 1011 reviews
Rating 6 - Okay. 113 out of 1011 reviews
Rating 4 - Poor. 50 out of 1011 reviews
Rating 2 - Terrible. 34 out of 1011 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find , has parking and helpful staff
Stayed 1 night in May 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price i paid for a night was good value for money lovely hotel i recommend this hotel
Stayed 1 night in May 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. Modern with old fashion furnishings. Easy access. Friendly staff and plenty of amenities. Good breakfast selection. Great vegetarian option
Stayed 1 night in May 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Lovely room at the King's Breakfast was excellent although busy at 9 30. Reception staff very helpful. Bar prices where a bit steep but thats Hotel's
Stayed 1 night in May 2025

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend to my friends.
Stayed 2 nights in Apr 2025

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Reception staff were particularly efficient and friendly
Stayed 2 nights in Apr 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities
Good value and location, rooms were a bit tired however and facilities were often closed. Good, quiet outdoor area with cat.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel ideal for our train journey and less than 10 minutes walk to city centre. Can’t wait to stay again.
Stayed 2 nights in Mar 2025

8/10 Good

Perry

Liked: Cleanliness, staff & service, amenities
Good location, helpful and friendly staff. Rooms are in no way soundproof which coupled with creaky floors above the room,in the room and the corridors outside the room made for a restless stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.very friendly. Would definitely recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff bent over backwards to cater to our needs which had changed since first booking. All staff very friendly and efficient. Would definitely stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Fab place. Staff were friendly and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Jane

Lovely large rooms with the addition of a deep bath and separate shower.
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for a night out in Chester

It’s a busy, big and beautiful hotel. Lovely bar area, reception staff was great, room was lovely and quiet. Will definitely stay again.
Stayed 1 night in Jan 2025

8/10 Good

Eira

Liked: Cleanliness, property conditions & facilities
I have stayed here a couple of times and enjoyed it very much. The only comment I would make is that it seems understaffed at times, a long wait to check in, which was needless really if there was more staff
Stayed 1 night in Feb 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2024

6/10 Okay

Bindesh

Disliked: Amenities, property conditions & facilities
Ac in room was not working
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Brilliant Staff at reception very professional and knowledgeable
Stayed 1 night in Dec 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.
Stayed 1 night in Feb 2025

10/10 Excellent

Miss farrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Great stay very lovely hotel to stay in
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

We booked a suite with a sofa bed and a basic double room, to accommodate our family, and both rooms were excellent. Very comfortable and clean. Great location, great staff. We would absolutely stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Really nice relaxing stay.👍😉
Stayed 1 night in Sep 2024

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities
Convenient for me, as a non driver been near the railway station, good clean room, nice food and friendly and helpful staff.
Stayed 4 nights in Nov 2024