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The Queen at Chester Hotel, BW Premier Collection

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Featured image
Terrace/patio
In-room safe, iron/ironing board, free WiFi
In-room safe, iron/ironing board, free WiFi
In-room safe, iron/ironing board, free WiFi

Overview of The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
City Rd, Chester, England

Explore the area

  • Popular LocationChester Cathedral15 min walk
  • Popular LocationChester City Walls16 min walk
  • Popular LocationOld Dee Bridge18 min walk
  • AirportChester (CEG-Hawarden)11 min drive

Choose dates to view prices

About this area

Chester

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city centre and near a train station. Grosvenor Museum and Dewa Roman Experience are cultural highlights, and some of the area's activities can be experienced at Chester Golf Club and Vicars Cross Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Chester Racecourse or Deva Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Grosvenor Park - 11 min walk
  • St Paul's Church - 13 min walk
  • Chester Cathedral - 15 min walk
  • Chester City Walls - 16 min walk
  • Old Dee Bridge - 18 min walk

Getting around

  • Chester Station - 1 min walk
  • Manchester Airport (MAN) - 35 min drive

Restaurants

  • Kings Quarters — 1 min walk
  • Cocktail Bar — 1 min walk
  • Siam - 5 min walk
  • City Spice - 5 min walk
  • Gate of India - 5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with restaurant and fitness centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free train station pick-up are also provided. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. All 128 rooms feature modern comforts such as TVs with digital channels, along with free WiFi. 24-hour room service, coffee makers and free local calls are among the other amenities available to guests.
The Queen at Chester Hotel, BW Premier Collection offers 128 forms of accommodation with a safe and coffee/tea makers. Digital televisions are provided.

Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (GBP 15 per night)
  • Free train station pick-up shuttle

Food and drink

  • To-go breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 7.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bathroom

  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: GBP 7.50 per person (approximately)
  • Uncovered self-parking fee: GBP 15 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 415 out of 949 reviews
5 - Excellent 44%
Rating 4 - Good. 352 out of 949 reviews
4 - Good 37%
Rating 3 - Okay. 112 out of 949 reviews
3 - Okay 12%
Rating 2 - Poor. 40 out of 949 reviews
2 - Poor 4%
Rating 1 - Terrible. 30 out of 949 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. The hot water appears to have come straight from the centre of the earth, so be ready with your asbestos wetsuit. The lift doesn't go to the top floor and it's pretty confusing trying to find your way through the midnight corridors with only an occasional eerie statue or looming portrait for landmarks. The desk staff ... esp. Adam ... were brilliantly helpful, and one could not ask for better.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good looking hotel in a perfect location because we travelled by rail.
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice great location
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and so close the Chester railway station.
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with partner
Disliked: Property conditions & facilities
The room we were in was tired. Rust areas in the bath/shower. 6 foot bed was ok, large room. Paper cups for coffee/tea
Stayed 2 nights in Sep 2021