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Terrace/patio
In-room safe, iron/ironing board, free WiFi
In-room safe, iron/ironing board, free WiFi
In-room safe, iron/ironing board, free WiFi

Guest reviews

4.2 out of 5 Very good
974 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Free WiFi
Restaurant
Gym
Breakfast Available
Business Services
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Map

Explore the area

Popular LocationGrosvenor Park11 min walk
Popular LocationSt Paul's Church13 min walk
Popular LocationEastgate Clock14 min walk
AirportChester (CEG-Hawarden)21 min drive

Choose dates to view prices

  • Standard Room, 1 Single Bed, Non Smoking

    Room amenities

    • 301 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsStandard Room, 1 Single Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

    Room amenities

    • 517 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking
  • Executive Room, 2 Single Beds, Non Smoking

    Room amenities

    • 310 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsExecutive Room, 2 Single Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking

    Room amenities

    • 366 sq ft
    • Sleeps 3
    • 1 Double Bed and 1 Single Bed
    More detailsFamily Room, Multiple Beds, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking

    Room amenities

    • 310 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsExecutive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds, Non Smoking

About this area

Chester

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city centre and near a train station. Cheshire Oaks Designer Outlet is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chester Zoo and Blue Planet Aquarium. Chester Roman Gardens and The Ice Cream Farm are also worth visiting. Guests appreciate the hotel's central location.
Visit our Chester travel guide
View in a map
Popular Location

What's nearby

  • Grosvenor Park - 11 min walk
  • St Paul's Church - 13 min walk
  • Roman Amphitheatre - 14 min walk
  • Eastgate Clock - 14 min walk
  • Chester Cathedral - 15 min walk

Getting around

  • Chester Station - 1 min walk
  • AirportManchester (MAN) - 41 min drive

Restaurants

  • Kings Quarters — 1 min walk
  • Cocktail Bar — 1 min walk
  • Siam - 5 min walk
  • City Spice - 5 min walk
  • Gate of India - 5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester Racecourse
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free train station pick-up are also provided. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. All 128 rooms feature modern comforts such as TVs with digital channels, along with free WiFi. 24-hour room service, coffee/tea makers and free local calls are among the other amenities available to guests.
The Queen at Chester Hotel, BW Premier Collection offers 128 forms of accommodation with a safe and coffee/tea makers. Digital televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: GBP 15 per night
  • Free train station pick-up shuttle

Food and drink

  • English breakfast available for a fee daily 7:30 AM–11 AM: GBP 10.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 10.95 per person (approximately)
  • Self-parking fee: GBP 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Can I cancel my reservation for free at The Queen at Chester Hotel, BW Premier Collection and receive a full refund?
Yes, The Queen at Chester Hotel, BW Premier Collection offers free cancellation on select room rates, because flexibility matters! Please refer to The Queen at Chester Hotel, BW Premier Collection cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?
As of 20 Oct 2020, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on 26 Oct 2020 start from £59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Queen at Chester Hotel, BW Premier Collection?
Self-parking is available for GBP 15 per night.
What time is check-in at The Queen at Chester Hotel, BW Premier Collection?
Check-in is from 3:00 PM to anytime.
What time is check-out at The Queen at Chester Hotel, BW Premier Collection?
Checkout is at 11 AM.
Where is The Queen at Chester Hotel, BW Premier Collection located?
Located in the heart of Chester, this hotel is within a 15-minute walk of Grosvenor Park and Chester Cathedral. Chester Racecourse and Chester City Walls are also within 1 mile (2 km). Chester Station is only a 2-minute walk and Bache Station is 27 minutes.
4.2
Very good
974 reviews
5 - Excellent
435
4 - Good
364
3 - Okay
112
2 - Poor
39
1 - Terrible
24

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

4/5 Good

Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Only stayed here 1 night, must say it was very enjoyable, room was lovely, spotlessly clean, hotel itself is huge,staff very polite, Will definitively stay again.
Stayed 1 night in Sep 2020

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