Pool

Reviews of Comfort Inn & Suites Chesapeake - Portsmouth

2.5 out of 5
Comfort Inn & Suites Chesapeake - Portsmouth
3355 S Military Hwy, Chesapeake, VA

Reviews

6.4
Rating 10 - Excellent. 147 out of 733 reviews" "
Rating 8 - Good. 187 out of 733 reviews" "
Rating 6 - Okay. 141 out of 733 reviews" "
Rating 4 - Poor. 121 out of 733 reviews" "
Rating 2 - Terrible. 137 out of 733 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed! The sheets were dirty the comforter was dirty.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Kelly, We appreciate your feedback and are sorry to hear about your experience. We strive to maintain high cleanliness standards and will address this with our housekeeping team for immediate improvement. Your comfort is important to us, and we apologize for any inconvenience caused during your stay.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello David, We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to contact us directly with any specific feedback you'd like to share so we can address any concerns. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs additional parking
Stayed 3 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for your excellent review of your stay. We appreciate your business and hope you will stay with us on your next trip!!!

6/10 Okay

Rashawna

Travelled with family
Liked: Cleanliness
I like the convenience
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Rashawna, We are pleased that you found our hotel location convenient for your visit. If you have any further feedback or would like to share more about your stay, please do not hesitate to reach out to our management team for further assistance.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Matthew, We are sorry to learn that your experience did not meet expectations. Please feel free to reach out to us with any further feedback so we can address any concerns you may have.

8/10 Good

Rashawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that everything is close and convenient
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Rashawna,We are pleased to hear that you found our location convenient for your stay. Our team is delighted to know that you appreciated the proximity to nearby attractions and amenities. Thank you for choosing to stay with us; we hope to welcome you back in the future.

8/10 Good

Jovan, lake mary

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 7 Mar 2024
Hello Jovan, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Belinda

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Belinda,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Marjorie A

Travelled with family
Liked: Cleanliness, staff & service
The property needs to have working vending machines.There was nothing to drink including water and the complimentary juice machine was out of service.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello Marjorie A,Thank you for sharing your experience with us. We apologize for any inconvenience caused due to the lack of working vending machines during your stay. We appreciate your feedback and will address this issue to ensure a better stay for our future guests.

8/10 Good

Kristen, Council Bluffs

Travelled with family and small children
Liked: Cleanliness, staff & service
Property was great. Unfortunately pool and work out area were closed. What we were looking for in a place to stay
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Kristen,Thank you for choosing our property for your stay. We're delighted to hear that you found the overall experience great. We apologize for any inconvenience caused by the temporary closure of the pool and workout area. Guest satisfaction is important to us, and we appreciate your feedback. Please feel free to contact our management team directly to discuss your concerns further.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the excellent staff service and the cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Ryan,Thank you for taking the time to share your positive feedback about our hotel's staff service and cleanliness. We strive to provide exceptional service and ensure a clean and comfortable stay for all our guests. Your comment is greatly valued, and we look forward to welcoming you back for another enjoyable experience in the future.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Maurice,We appreciate your perfect rating! Please feel free to reach out to us if you have any further feedback that you would like to share about your stay. We value your opinion and look forward to welcoming you back in the future.

2/10 Terrible

Devon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this Comfort Inn was atrocious. The room itself was gross and dirty. Sheets stainted and hair inside the bed. Couch stained and torn, TV wasn't working, frig was turned off. I was traveling with my infant daughter and after 11 hours of traveling and arriving at 10pm the receptionist said there was nothing she could do. The next morning the manager would not give me a refund and there was nothing Expedia could do. My only option was to get another room in the same building. And even afte that, the manager was less than accommodating. I am mind blown. The Comfort Inn had me feeling anything but comfortable.
Response from Manager on 22 Jan 2024
Hello Devon, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We strive to provide clean and comfortable accommodations for all of our guests, and we regret to hear that your room did not meet our usual standards. We prioritize the satisfaction of our guests and will address the issues you mentioned with our team. We appreciate your feedback and will use it to improve our services.

8/10 Good

dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The back dumpster area by the rear entrance is a mess. I would highly recommend cleaning that area up. Although some updates needed the room was very clean, as were the bedsheets. No complaints inside. The area was a little rough to be out at night.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello dawn, Thank you for taking the time to share your feedback with us. We appreciate your compliments on the cleanliness of our rooms. We apologize if the back dumpster area did not meet your expectations, we will relay your concerns to the appropriate department for further improvement. We understand your concerns about the area at night, and we always recommend our guests to prioritize their safety when venturing outside. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

T. Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Rude staff
Today Dec the 31st was the worst day. I was relaxing listening to church service and I had a candle burning . The smoke detecter went off. That wasn't the bad part the worst part was the rudeness of the staff. Trying to rush me out of the room before the police came. When the police officer came the staff made a comment about smelling some type drugs. When the officer came he stated he didn't smell anything illegal or cigarettes. He asked me if I leaving i stated yes. He gave me his card and the notes. He stated i could contact him if needed. He didn't see were I had did anything wrong.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello T. Renee, We apologize for any inconvenience you experienced during your stay. Ensuring guest safety is our top priority, which is why our staff acted promptly when the smoke detector was triggered. We regret if you found their actions to be discourteous. We appreciate your feedback and will use it to improve our services. If you have any further concerns or questions, we encourage you to contact us directly.

4/10 Poor

Kasandra

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a major upgrade. The refrigerator didn't work and smelled. The bed was sinking in the middle, the carpet needed cleaning. The staff was nice.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Kasandra, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff. We regret to hear that your experience fell short of your expectations due to the maintenance and cleanliness issues you encountered. Our team continuously strives to provide a comfortable stay for our guests, and we apologize for any inconvenience caused. We highly value your feedback and will ensure it is shared with the appropriate departments for further review.

4/10 Poor

Shantel

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Shantel,We're sorry to hear that you did not fully enjoy your stay at our hotel. If there's anything specific that you would like to share with us, please feel free to reach out to us directly so that we can address any concerns you may have had. Your satisfaction is our top priority and we appreciate the opportunity to improve.

8/10 Good

trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 22 Dec 2023
Hello trina,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience. If there is anything specific that you would like to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the hotel was nice, the breakfast food was perfect, and the staff was friendly
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Conner,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel clean, the breakfast food perfect, and our staff friendly. Your feedback means a lot to us, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Rachael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool and free breakfast which the waffle are awesome
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Rachael,Thank you for your feedback! We are delighted to hear that you enjoyed our indoor pool and complimentary breakfast. We strive to provide a great experience for all our guests. Should you have any future concerns, please feel free to reach out to our management team directly.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Nicole,Thank you for taking the time to leave your review! We're thrilled to hear that you found our hotel to be nice. We strive to provide a comfortable and enjoyable experience for all our guests. Hope to serve you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and affordability
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Jason,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our property convenient and affordable. We strive to provide a comfortable and budget-friendly experience for our guests. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
First surprise was the receptionist telling me upon checking in that the fridge is turned off and I had to switch it on. The carpet in the elevator is disgusting. Toiletries were half filled.. Day receptionist’s putting a “you are annoying” face. No smile no care whatsoever, poker face. They make you feel like you were living in the hotel for free. Last but not least, wherever you go inside the hotel you see instructions printed on plain printer paper with draft setting to save ink .. so horrible; I was looking at them and really wondered “ am I really in America!!!!”
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Ahmed, Thank you for sharing your feedback with us. We apologize if there were any inconveniences during your stay. Our team strives to provide excellent service, and we're sorry if this was not reflected during your interactions. We appreciate your observations regarding the fridge, carpet, toiletries, and signage. We value your comments and will share them with our team for improvement.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Alan,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Bill

Liked: Staff & service, property conditions & facilities
staff very friendly
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Bill,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relativity new building in an area of so-so homes. So-so on the maintenance, only one of the three things I needed got fixed. Friendly staff.
Stayed 4 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Dan,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly. We apologize for any inconvenience you experienced with the maintenance issue. We appreciate your patience and understanding.

8/10 Good

Ralph

Travelled with family
Liked: Staff & service
The desk clerk was extremely helpful, accommodating our needs. However the hotel is showing age and the property is located in an area that caused concern for security and safety
Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello Ralph,Thank you for your feedback and for acknowledging our helpful desk clerk. We appreciate your concerns regarding the hotel's age and location. We take guest safety and security seriously and have measures in place to address any potential issues. We encourage you to contact our management team directly to discuss your specific concerns in more detail.

2/10 Terrible

nancy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is in need of all furniture updates- dressers old with peeling and broken parts. sink faucet kept falling off on the top. Hole in the shower area, walls need painting. Poor parking area and location is not safe after hours. I do not recommend this hotel to anyone. Comfort inn used to have better quality
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello nancy, Thank you for your feedback regarding your recent stay at our hotel. We appreciate you bringing these concerns to our attention, as we are always looking for ways to improve. We apologize for any inconvenience caused and will address the furniture updates, maintenance issues, and parking concerns to ensure a more pleasant experience for future guests. We value your feedback and hope to have another opportunity to provide a better stay in the future.

4/10 Poor

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets are dirty. Door handles are sticky.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Denise, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused and appreciate your feedback. We will address the carpet cleanliness and sticky door handles with our housekeeping team for immediate improvement. Your satisfaction is important to us and we strive to provide a comfortable stay for all our guests.

8/10 Good

Jamie

Stayed 2 nights in Oct 2023
Response from Manager on 19 Nov 2023
Hello Jamie,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your positive rating. We strive to provide a pleasant experience for all our guests and we're glad to hear that you enjoyed your stay overall. We value your input and will take your comments into consideration for further improvements.

8/10 Good

Mercy

Travelled with family
Liked: Cleanliness
Rooms are clean but the property is located in a not so clean area.
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Mercy,Thank you for your feedback. We apologize for any inconvenience caused by the location and appreciate your acknowledgement of our clean rooms. We hope that you still think about us in your future visit in the area.

6/10 Okay

Daemyn

Travelled with group
Liked: Cleanliness, staff & service
The desk staff was friendly and helpful. Thumbs up.
Stayed 1 night in Oct 2023
Response from Guest Services on 10 Oct 2023
Thank you for your review of our service staff! We strive to provide our guests with exceptional service. Thank you for staying with us, and we look forward to seeing you in the future!

10/10 Excellent

Brandi

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the lady at the front desk was super helpful and got me checked inn in faster manner and earlier then planned
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Brandi,Thank you for your kind words about our helpful front desk staff! We strive to provide efficient and welcoming service to all of our guests.

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay here. The hotel was clean and the staff was very friendly. I loved not having to worry about breakfast since a hot breakfast awaited us every morning.
Response from Manager on 5 Oct 2023
Hello Michael,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff as well as our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Alchino

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Alchino,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
This property isn’t the most appealing BUT for the price it was excellent!!! I had surgery at a place near by and when I got back the guy even brought out a chair to roll me down the hall and even moved us to the first floor as the elevator was broken
Stayed 2 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello ELIZABETH,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was spacious and clean. Breakfast was not great.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello John,Thank you for being a valued guest and for providing us the feedback regarding our breakfast and room. We appreciate you taking the time to share your experience.

10/10 Excellent

Matthew, Fredericksburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice room was clean
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Matthew,We appreciate the comments, especially with regards to your opinion of our staff and your comments about our room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise!
The room was very clean and larger than I expected. The staff was really friendly and accommodating. I had read a ton of negative reviews about the hotel, but none of the reviews were true based on my experience. I definitely will be back, and I’m recommending the hotel to all my friends and family. Great place for a quiet getaway.
Stayed 2 nights in Sep 2023
Response from Manager on 12 Sept 2023
HI Ronald,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person Lou, was very professional, helpful and she had a pleasant attitude at all times. She was the only person I saw working the front desk and you never seen a frown on her face. She help with breakfast, cleaning she is a jack of all trades.
Response from Manager on 10 Sept 2023
Hello Amy,We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast and comments about our front desk. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Diane

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Diane,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Louise S

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not so much dirty as rundown. Paint was missing, lampshades torn, etc. The clerk was very nice and helpful, but the restaurant she recommended was not great. Not a good experience overall.
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello Louise S, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Keith

Stayed 1 night in Aug 2023
Response from Manager on 17 Sept 2023
Hello Keith,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 Terrible

Martine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place a dump. Don’t waste your time and your money.
Stayed 2 nights in Aug 2023
Response from Manager on 1 Sept 2023
Hello Martine, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nasty it had roaches the furniture was soiled the place should be shut down. I booked through Travelocity and that was a bad idea because you can't get a refund
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Larry, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Marco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 18 Aug 2023
Hello Marco,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Lindzey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on 15 Aug 2023
Hello Lindzey, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Susan

Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Susan, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 8 Aug 2023
Hello Tiara,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

James

Liked: Cleanliness, staff & service
Room looked worn. Need to upgrade furniture and fixtures
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug 2023
Hello James,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our furniture and your comments about our room. We hope to see you again in the future.