The staff was nice and were new hires according to them and eventhough they spoke and somewhat comprehended English, there was misunderstandings. Before checking in i asked if the pool was open and if the kids could play in it, attendant said yes. The indoor pool is the only reason that I booked the 2 nights so the kids could enjoy their stay. Kids get dressed and go to the pool, nope, another guy tells them its under repair and the pool and spa aren't warm. Try to get refund and move to different hotel but attendant says he wasn't trained in that area and couldn't call anyone until the next day. So what can you do right? Next day we're told we would be refunded for 1 night to compensate for the issue so we decided thats fair enough and said we'd stay. An hr later attendant from previous night came to our door asking for our keys and if we're about ready to leave. We explained the situation again to him and thought it was resolved until today i get a notification that i was charged again for the night i already paid for. So i paid for 2 nights and checked out after 2 nights but paid for 3 nights thinking we would only be paying for 1 since there was issues.