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Reviews of Passage House Hotel

3 out of 5
Passage House Hotel
Kingsteignton Hackney Lane, Newton Abbot, England

Reviews

8.0

Very good

Rating 10 - Excellent. 209 out of 635 reviews" "
Rating 8 - Good. 266 out of 635 reviews" "
Rating 6 - Okay. 103 out of 635 reviews" "
Rating 4 - Poor. 36 out of 635 reviews" "
Rating 2 - Terrible. 21 out of 635 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great location and kept very clean. Furniture in bar and dining area is in need of updating
Stayed 3 nights in Apr 2024
Response from Chris Chambers on 16 Apr 2024
Good morning Leigh,Thank you for you review,I am pleased you enjoyed the location and the team have look after you well.We hope to welcome you back shortly.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, could do with walk in showers though rather than over a bath
Stayed 1 night in Apr 2024
Response from Briana on 8 Apr 2024
Dear Peter, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes

8/10 Good

NEVIL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better check in, room was tidy and clean. Recommended
Stayed 2 nights in Mar 2024
Response from Briana on 13 Mar 2024
Dear Nevil, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passage House
The room was fine with a good view of the river and the old ferry - clean and tidy with a very comfy bed. The shower was good and there was tea and coffee etc ready for us.
Stayed 1 night in Jan 2024
Response from Briana on 1 Feb 2024
Dear Ian, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bethany on 20 Dec 2023
Dear Mark,Thank you for taking the time to leave us a review.We hope to welcome you back again very soon.Best Wishes

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Briana on 6 Dec 2023
Dear Nicky, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us. We hope to welcome you back soon. Best Wishes

4/10 Poor

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The mattress was the worse one I have slept on. My wife slept on top of the mattress and I in the chair. Never again.
Stayed 1 night in Nov 2023
Response from Chris Chambers on 28 Nov 2023
Good afternoon Jeffrey,Thank you for your review,i am so sorry to hear that you have not found our mattress comfortable to your liking, i do wish you brought this to our attention during your stay and we would have provided you with another room or changed your mattress.Thank you for your review.

4/10 Poor

Katherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A bit tired and old
The hotel is very tired. The room was spacious with a lovely view. I booked this over the premier Inn because of the leisure facilities but received an email the week before to say the pool was closed for maintenance. No gesture was made to make up for this.
Stayed 2 nights in Nov 2023
Response from Briana on 15 Nov 2023
Dear Katherine, Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay with us. We hope to welcome you back soon so that you can enjoy the leisure facilities. Best wishes,

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Chris Chambers on 28 Nov 2023
Good afternoon.Thank you for your 5 star review.

8/10 Good

Keith

Stayed 1 night in Nov 2023
Response from Briana on 6 Nov 2023
Dear Keith, Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay with us and we hope to welcome you back soon. Best Wishes,

2/10 Terrible

Donna

Disliked: Cleanliness, property conditions & facilities
Room was filthy had to get someone in to clean it when we arrived as the carpet was disgusting and we had an 8 month old crawling everywhere. The pool wasn’t switched on so was freezing cold and we were unable to use it all weekend overall very disappointed
Stayed 2 nights in Nov 2023
Response from Briana on 6 Nov 2023
Dear Donna, Thank you for taking the time to leave your feedback. I apologise for the issue regarding the carpet as this is not our usual standard of service, i was glad to hear that the team were able to rectify this for you in a timely manner. We have had to switch of the heater in the pool in preparation for it to be drained today. This is for essential maintenance. We hope to welcome you back soon so that you can experience our usual high standard of service. Best wishes,

4/10 Poor

paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Heater didn’t work in the room.
Stayed 1 night in Oct 2023
Response from Bethany on 25 Oct 2023
Dear Paul,Thank you for your review.If you had contacted reception we would have been more than happy to have come to your room and shown you how to work it.

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service
Staff were great and service was too. Room was clean and tidy but the mattresses could be improved as not very comfortable, old spring style. However was awoken during the night about 3am to load and playing music, called down to reception and asked if she could hear and find the source. She commented it could be the restaurant. Suddenly no more load music and back to sleep I go!
Stayed 1 night in Oct 2023
Response from Briana on 18 Oct 2023
Dear Mark, Thank you for taking the time to leave us a review. I am delighted that you enjoyed your stay with us. Thank you for your feedback, which i will handover to our management team. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This is our third stay here and we enjoy the view of the estuary and it makes a good base for exploring the area.
Stayed 4 nights in Sep 2023
Response from Bethany on 27 Sept 2023
Dear Linda,Thank you for your great review!We are thrilled you enjoyed your stay and hope you will be back very soon.Best Wishes

2/10 Terrible

Sedat

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not recommend, no shampoo in the bathroom, pillows was dirty marks and etc. Informed receptionist in the morning she started chatting with her friend right middle of our conversation. She wasn’t really care. Very poor customer service for over £130 price.
Stayed 1 night in Sep 2023
Response from Bethany on 27 Sept 2023
Dear Sedat,Thank you for taking the time to leave us a review.I am very disappointed to see your comments about no shampoo and marks on the pillowcases. Our housekeeping team would have been more than happy to resolve this for you.I am also disappointed to see the comment about the receptionist, the team are always very efficient and happy to help. We will look further into this and can only apologise on this poor service you have received. We do hope you give us another try and return soon.Best Wishes

8/10 Good

a

Stayed 2 nights in Sep 2023
Response from Bethany on 21 Sept 2023
Thank you for taking the time to leave us a review.We hope to welcome you back again.

8/10 Good

glyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position is great. Close to a main road but not too bad
Stayed 2 nights in Sep 2023
Response from Briana on 11 Sept 2023
Dear Glyn, Thank you for taking the time to leave us a review. I am delighted to read that you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

2/10 Terrible

Lorraine

Travelled with partner
Disliked: Amenities
It felt like an old people’s home, considering the price I was expecting something much better. Exceptionally disappointing.
Stayed 1 night in Sep 2023
Response from Briana on 3 Sept 2023
Dear Lorraine, Thank you for taking the time to leave us a review. I am disappointed to read that you did not enjoy your stay with us. I do hope you raised your concerns with our reception team who would have happily fixed any issues. Best Wishes,

8/10 Good

Ian

Travelled with family
Liked: Staff & service, amenities
As others have stated the rooms may be a little dated but fully furnished and plenty of space. The swimming pool was a great addition and ideal for families. Service at breakfast was excellent and reception also very helpful.
Stayed 5 nights in Aug 2023
Response from Briana on 1 Sept 2023
Dear Ian, Thank you for taking the time to leave such a wonderful review. I am delighted that you enjoyed your stay with us and hope to welcome you back soon. Best wishes,

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff very helpful
Stayed 5 nights in Aug 2023
Response from Briana on 1 Sept 2023
Dear Michael, Thank you for taking the time to leave us a review. I am delighted that you have enjoyed your stay with us. We hope to welcome you back soon. Best Wishes,

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, amenities
The Swimming pool made this property, although it was small it was perfect for a relaxing swim with my 5 year old. What let this property down was it needed a little TLC a few scratches in the furniture and patches on the paintwork of our rooms. However the service of the staff was excellent and everything was clean, with an excellent breakfast, although best to book it with your hotel stay as you get it for a bargain compared with the price on the door. Overall is was a lovely stay.
Stayed 1 night in Aug 2023
Response from Briana on 1 Sept 2023
Dear Tara, Thank you for taking the time to leave such a wonderful review. I am delighted you enjoyed your stay with us and made full use of the facilities. We hope to welcome you back soon. Best Wishes,

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Excellent breakfast.
Stayed 2 nights in Aug 2023
Response from Briana on 1 Sept 2023
Dear Jean, Thank you for taking the time to leave us a review. I am delighted that you enjoyed your stay with us and we hope to welcome you back soon. Best wishes,

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Briana on 27 Aug 2023
Dear Antonio, Thank you for taking the time to leave a review. I am delighted that you enjoyed your stay with us. We hope to welcome to back soon. Best wishes,

6/10 Okay

Anette

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Great front of house staff, room very dirty with massive dust gatherings in corners , stains of floor.
Stayed 1 night in Aug 2023
Response from Briana on 1 Sept 2023
Dear Anette, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Briana on 18 Aug 2023
Dear Mark, Thank you for taking the time to leave us a review, i am glad you have enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment.
We'd booked a one bedroom apartment and was really surprised at how good it was. Lovely patio space outside with furniture. Rooms all decent size for the two of us. Only comment would be the table in kitchenette was a bit too big at the round end and was awkward to get round if you're on the larger side.
Stayed 3 nights in Aug 2023
Response from Briana on 18 Aug 2023
Dear Susan, Thank you for taking the time to leave us such an amazing review. I am delighted that you have enjoyed your stay with us. We hope to welcome you back soon. Best Wishes,

6/10 Okay

Alaa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Needs refurbishment, toilet not so great.
Stayed 5 nights in Aug 2023
Response from Briana on 18 Aug 2023
Dear Alaa, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best Wishes,

10/10 Excellent

c

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
A Wonderful stay
The hotel is stunning and comfortable, the staff were really friendly and kind especially to my son. The only down side was that the room its self was not as clean as expented when you walk into the hotel, there was lits of dust in the doors and window and cobwebs from the waal lights to the wall which was a little off putting, the bathroom sink was also dirty and there were toothpaste stains in the sink, as i have a 5 yr old I am used to this so i was happy to sort and we had a good stay. The breakfast was fabulous and the recommended pub for dinner was amazing. My son had a great time in the pool and we would live to come again for a longer stay with all of our family
Stayed 1 night in Aug 2023
Response from Briana on 1 Sept 2023
Dear Christina, Thank you for taking the time to leave us a review. I am delighted that you enjoyed your stay with us. Thank you for the feed back which i will handover to our housekeeping team. We hope to welcome you back soon. Best wishes,

8/10 Good

Stefan

Travelled with family
Liked: Room comfort
Handy for Teignmouth and families
Nice break away, hotel is looking tired in places and bathroom esp, had mould above bath but clean otherwise. Pool excellent, could have been abit warmer but kids enjoyed it. Breakfast was good with plenty of choice
Stayed 2 nights in Aug 2023
Response from Briana on 18 Aug 2023
Dear Stefan, Thank you for taking the time to leave us a review. I am delighted to read that you enjoyed your stay with us and made full use of the facilities we have to offer. I am disappointed to read that you found mould in your bathroom and have reported this to our maintenance team. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s easy to find nice staff and the rooms are very spacious, we also had a nice hotel view.
Stayed 3 nights in Aug 2023
Response from Briana on 12 Aug 2023
Dear Abdullah, Thank you for taking the time to leave such a great review. I am delighted you enjoyed your stay with us. We hope to welcome you back soon. Best Wishes,

8/10 Good

Mike

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Briana on 8 Aug 2023
Dear Mike, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best Wishes,

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Bethany on 9 Aug 2023
Dear Alan,Thank you for leaving us a review!We hope to welcome you back again very soon.Best Wishes

10/10 Excellent

Ramona

Stayed 1 night in Aug 2023
Response from Briana on 8 Aug 2023
Dear Ramona, Thank you for taking the time to leave us a review. I am delighted you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Craig

Stayed 4 nights in Jul 2023
Response from Briana on 21 Aug 2023
Dear Craig, Thank you for taking the time to leave us a review. I am delighted you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Briana on 2 Aug 2023
Thank you you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but the external fabric of the building could do with some refurbishment
Stayed 1 night in Jul 2023
Response from Briana on 2 Aug 2023
Dear Clive, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 Good

Sumolta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Bethany on 3 Aug 2023
Dear Sumolta,Thank you for your recent review, we do hope to see you again very soon.Best Wishes

8/10 Good

stephen

Stayed 5 nights in Jul 2023
Response from Briana on 18 Aug 2023
Dear Stephen, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jul 2023
Response from Bethany on 3 Aug 2023
Dear Guest,Thank you for taking the time to leave us a review.We do hope to welcome you back to the hotel very soon.Best Wishes

8/10 Good

Patryk

Stayed 2 nights in Jul 2023
Response from Bethany on 9 Aug 2023
Dear Patryk,Thank you for leaving us a review.We hope to see you again very soon.Best Wishes

10/10 Excellent

Poppy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Passage House relaxing and welcoming thank
Staff lovely helpful kind. Room fab views spacious. WiFi a bit intermittent for business and few more signs to direct all the way along country track to the estuary as SAT nav not accurate. Breakfast super
Stayed 2 nights in Jul 2023
Response from Briana on 16 Jul 2023
Dear Poppy, Thank you for taking the time to leave us an amazing review. I am delighted that you enjoyed your stay and thank you for the feedback. We hope to welcome you back soon. Best wishes,

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bethany on 13 Jul 2023
Dear Kevin,Thank you for your terrific review!I am delighted you enjoyed your stay with us and hope to see you again very soon.Best Wishes

10/10 Excellent

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Briana on 10 Jul 2023
Dear Graham, Thank you for taking the time to leave us a great review! We hope to welcome you back soon. Best wishes,

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service
good hotel
Stayed 2 nights in Jul 2023
Response from Briana on 10 Jul 2023
Dear John, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 Good

Claire

Stayed 2 nights in Jul 2023
Response from Briana on 10 Jul 2023
Dear Claire, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Sand

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to Newton Abbot town centre. Lovely spot.
Stayed 2 nights in Jun 2023
Response from Bethany on 4 Jul 2023
Good Afternoon,Thank you for your review.We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back again!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful setting, lovely views from the bar/dining areas.
Stayed 2 nights in Jun 2023
Response from Briana on 27 Jun 2023
Dear Robert, Thank you for taking the time to leave us a great review! We hope to welcome you back soon. Best wishes,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Briana on 27 Jun 2023
Dear Brian, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and we hope to welcome you back soon. Best wishes,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, close to Newton Abbot (any 1.5 miles out), hotel very clean, friendly and helpful staff, would go back there
Stayed 1 night in Jun 2023
Response from Briana on 27 Jun 2023
Dear Peter, Thank you for taking the time to leave us an amazing review. We are glad to see that you enjoyed your stay and we hope to welcome you back soon. Best wishes,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, almost a 10/10 , unfortunately unable to have a night cap when we arrived back from our party, apparently the till had been cashed up, couldn’t understand why it couldn’t be charged to our room ? However very pleased and would not hesitate to stay again
Stayed 1 night in Jun 2023
Response from Briana on 28 Jun 2023
Dear Stephen, Thank you for taking the time to leave us a review. Our night porters are available from 10pm to take drink orders, I apologise that this service was not available to you on this occasion and will speak to our team to see why this was the case. We hope to welcome you back soon. Best wishes,