Chenac-Saint-Seurin-d'Uzet Holidays from £258

Very close to cruise ships and restaurants

Nice and cosy place with very friendly staff. Thank you!

We had high hopes for our stay, but overall it fell short of expectations. The approach to the property is impressive, with a grand château and beautiful grounds giving a strong first impression. However, inside the hotel feels dated and lacks a warm, welcoming atmosphere. We stayed in the Relais section, which, despite being marketed as family-friendly, felt basic and more in line with a 3 * hotel than a luxury château. Our room was clean and spacious, with a comfortable bed and sofa bed suitable for our family. However, the décor was basic, and the door was faulty and extremely difficult to open—an issue that was not acknowledged by staff, despite being apparent. Given the low occupancy, an alternative room would have been appreciated. Although advertised as family-friendly, the hotel was more suited to older golfing guests. The atmosphere was quiet and somewhat formal, and staff interactions were limited and not especially welcoming. Breakfast was underwhelming, with a limited selection of pastries, cereal, yoghurt and the hot selection was just ham and eggs, which did not meet expectations for a hotel of this standard. We did enjoy the pool and the driving range with our children, though the lack of poolside service and a less-than-friendly interaction when borrowing golf clubs detracted from the experience. In summary, while the setting is attractive, the accommodation, service, and overall atmosphere did not justify the expectations, and we will not be returning.