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Reviews of Mountain-view condo with indoor pool & hot tub, private balcony & grill

Mountain-view condo with indoor pool & hot tub, private balcony & grill
Chelan, WA

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.0/10

Cleanliness

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

Mitchell

Disliked: Cleanliness, amenities, property conditions & facilities
The master bed was terrible, felt like sleeping on a 30 year old pull out couch, loud and uncomfortable. There was also food on the floor and underneath the couch. Disappointing.
Stayed 2 nights in Sep 2022

4/10 Poor

Karri N., Arlington Wa

Can't bring more than 1 car
If 2 couples stay here and you have more than 1 car the other car has to find parking down the street. We offered to pay to use one of the 30+ available spots under the building that weren't being used but were told no. The main bath tub was clogged, I sent a text to Keith with the property management who said he would have a maintenance guy come out...the guy never showed up.
Stayed 3 nights in Sep 2022
Response from VrboOwner on 1 Nov 2023
Thank you for sharing your experience with us, we are glad you enjoyed our lovely home. We apologize for the parking issues you experienced unfortunately, we do not have control over this. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize for the inconvenience and hope we can host you again!

6/10 Okay

Lori S.

Liked: Cleanliness
N/a, no manager on-site to rate
The condo is decorated nicely. The garage code is challenging and finding the condo parking lot number is only located by the elevator after you park. **The main bathroom keep clogging and I couldn't fix it.(**please apply a credit to my card for this inconvenience)
Stayed 2 nights in Jun 2021

2/10 Terrible

Heidi B.

Disliked: Cleanliness
local management- ABSENT
Most of the time if things are going well, you have no need for contact with the owner/property manager of your vacation rental. Just hope nothing goes wrong at this location, because you will not receive any assistance at this property! Our first experience with this lack of customer service came when I booked the property. I sent an email with questions regarding the unit and facilities. We received a response 3 weeks later, shortly before our arrival- they stated their apologies due to their email inbox being overwhelmed. I tried calling their customer service line several times with urgent questions several days prior to our arrival but was on hold for over 45 minutes each time and never got through. When we arrived at our unit, we discovered the garbage disposal was not working, but more importantly, the patio door handle was completely unattached and broken, and the door would not latch or lock. We were on a first floor unit, so this was extremely unsafe- as we could not even shut the door- it also let in cold air and while we were visiting it was chilly and windy. ( Due to the size of our family, we did have people sleeping in the living room- right next to the patio door.) I called Vacasa customer service- actually got through this time as I indicated it was a safety issue, and they ensured me they would have the local manager call me ASAP. This never happened- I called the customer service agents twice- they both agreed our situation was not safe, and kept trying to get local management to call me-this never happened. Every time we left the unit we had to lock up all our valuables in the car. We spent two nights with the door open to the elements and anyone else who might want to come in. I do not hold accountable the property rental company for the frequent police presence in the area, or the late departures/arrivals of other guests (loud and usually drunk) however I do expect to be rented a safe unit that will allow us to feel protected and enjoy our vacation. Our entire family left this location and headed home exhausted and upset with the experience. During this whole process, I requested the option of moving to a safer unit, but no response or reparation was made during our visit. Since arriving back home, I still have had no contact from anyone at Vacasa- neither with an apology, or some sort of refund for this terrible experience. I strongly recommend you think twice before renting at this location!
Stayed 2 nights in Apr 2021

10/10 Excellent

sarah t.

Liked: Cleanliness
Great little get away
Clean, quiet, just what we needed!
Stayed 2 nights in Mar 2021

10/10 Excellent

Alicia A.

Liked: Cleanliness
My family and I had a great time, we highly recommend it.
My family and I had a great time, we highly recommend it.
Stayed 2 nights in Apr 2021

8/10 Good

Courtney S.

Liked: Cleanliness
Great winter getaway
We enjoyed our stay and it was so nice the pool was open.
Stayed 3 nights in Dec 2020

8/10 Good

Micah H.

Liked: Cleanliness
overall great property
Only downfall we can fault was that there was no way to get ahold of anybody if things were wrong. I sat on hold for over an hour middle of a weekday trying to get ahold of Vacasa and nobody answered. There is also no property manager on-site so there is literally nobody you can get ahold of to ask a question / get help with anything. In our case we were trying to understand how to get into our room, the pool, etc and the pool code didn't work. There turned out to be a key in our room but only after hunting around for a day or so were we able to figure this out.
Stayed 4 nights in Jul 2020
Response from VrboOwner on 21 Jun 2023
Thank you so much for your feedback, Micah. We sincerely apologize for any communication issues you endured during your time with us. During the time of your reservation, our 24/7 guest services team was experiencing an inordinate number of calls and emails due to the COVID-19 pandemic. Thus, leading to delayed responses and long wait times over the phone. We have since increased our guest services team to best assist our guests in a timely manner. We sincerely apologize for the inconvenience this caused. We hope to have the opportunity to impress you in the future!"

10/10 Excellent

Tom B.

Liked: Cleanliness
Wonderful
Very nice time,see you in the future.
Stayed 2 nights in Jun 2020

10/10 Excellent

Matt L.

Liked: Cleanliness
Excellent stay. Family had a great time.
We would rent again! Loved the condo. Cute, cozy, convenient to all the popular attractions in chelan.
Stayed 3 nights in Aug 2019