I booked a room at the Lakeside Lodge due to terrible weather on both sides of Chelan during a long commute from eastern WA home. When I arrived just after 8pm, I found the office door locked, with no one inside to check me in. A sign indicated someone would be back in five minutes and provided a number to call for on site service. After 25 minutes of walking around the building looking for someone, calling the phone number in vain, leaving messages with the general manager, front desk and attempting to virtually chat with Expedia, someone finally arrived. I was provided a key, and shortly after getting into my room, I realized the WiFi password provided on my key envelope did not work. I called the front desk for another password but again, no one was there to answer the phone. Overall, a truly disappointing experience with non-existent service after a hard drive by multiple accidents on the roadways.
