Staff so helpful! We had had a time change on our original flight and they were happy to change us to an earlier flight with no problem or penalties (we had tried to do this prior to departure but could not). And when I enquired about if we could see Mt Fuji from the flight they made sure we had seats on the correct side of the plane, and the flight staff made sure we didn't miss it (!) and even offered us postcards! I have not had this kind of service on an airline for a long time!