Lobby

Reviews of Comfort Suites University - Research Park

2.5 out of 5
Comfort Suites University - Research Park
7735 University City Blvd, Charlotte, NC

Reviews

7.8

Good

Rating 10 - Excellent. 398 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Nikhil

Travelled with family and small children
Average. No complaints.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 1 May 2024
Dear Nikhil, We appreciate you taking the time to leave feedback about your recent stay with us. While we're glad to hear that your experience overall was satisfactory, we also want to ensure that each guest has an exceptional stay. If there are any specific aspects of your visit that you feel could be improved upon, please don't hesitate to let us know. Your feedback is invaluable in helping us continually enhance our services to better meet the needs of our guests. We hope to have the opportunity to welcome you back again soon and exceed your expectations.

10/10 Excellent

Brenda

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
They are redoing the pool.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 26 Apr 2024
Hi Brenda,We truly appreciate you sharing your thoughts with us! We're thrilled to hear that you've noticed our ongoing efforts to enhance our amenities, including the pool area. Our team is dedicated to providing our guests with the best possible experience, and we're excited for you to see the finished result once the renovations are complete. Thank you for your understanding and for choosing to stay with us. We look forward to welcoming you back for an even more enjoyable stay in the future!

4/10 Poor

Tamika

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The Location is great it’s close too everything, The third shift front desk lady was RUDE, mold in the bathroom, fridge made noise, said they would replace never did. the wall separating the living room and bedroom moved. The morning shift lady Alicia I believe was her name was a Gem. Thank you Alicia.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Dear Tamika, I'm truly sorry to hear about your experience at our hotel. It's disheartening to learn that your stay fell short of expectations due to issues with our staff's behavior and the condition of your room. We understand the importance of a comfortable and welcoming environment, and we sincerely apologize for the inconvenience caused by the rudeness of our third-shift front desk staff and the maintenance issues you encountered, such as mold in the bathroom and a noisy fridge. Your feedback is invaluable to us, and we'll address these concerns immediately to ensure a better experience for our future guests. We're glad to hear that Alicia provided exceptional service during your stay, and we'll be sure to pass along your kind words to her. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Rachid, RADFORD

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The carpet in our room was dirty and sticky. Furniture is outdated
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 22 Apr 2024
Dear Rachid, We're truly sorry to hear about your experience during your stay with us. It's disappointing to learn that the cleanliness of the carpet didn't meet your expectations and that you found our furniture outdated. Please know that we take your feedback seriously and we'll address these issues promptly to ensure a more enjoyable experience for our future guests. We strive to provide a comfortable and welcoming environment for all our guests, and we appreciate you bringing these matters to our attention. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Rawshan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The woman in the desk working in the morning of April 12,2024 was absolutely rude. She had a straight face while bearing talking and making eye contact and pointed to things instead of talking. The breakfast was not edible. Old stuff heated and furniture was torn. People around us was shady. Likely prostitution and drug sales was going on. Felt very unsafe. I will not recommend this place.
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Rawshan,We're sorry to hear about your experience. Your feedback will be shared with the team for improvement. Your safety and comfort are always our top priority. If there were any concerns during your stay, we encourage guests to reach out to our management directly so they can address any issues promptly.

6/10 Okay

Christina

Travelled with family
Disliked: Amenities
Outside area was dirty, breakfast was terrible and there was a roach in our room
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Dear Christina,We are very sorry to hear that your recent stay was not what you had hoped for. We put a lot of effort into keeping the place clean and cozy, so it's disappointing to hear that we didn't meet your needs. Your comments about how clean our outdoor area is and how good our food is are both very worrisome. We will definitely talk about these problems with our team to make sure they are fixed right away. Additionally, finding a roach in your room is not what we intended for you to experience, and we're sorry for any pain this may have caused. Please know that we're paying attention to what you say and will fix these problems right away. We appreciate your business and hope to have the chance to earn your trust again in the future.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and just what we needed for an overnight stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Dear Steve, We're overjoyed to hear you had a fantastic stay with us! It's music to our ears that our hotel provided you with the cleanliness and comfort you were looking for during your overnight visit. Your glowing 5 out of 5 rating means the world to us! We can't wait to welcome you back for another wonderful stay in the future. Until then, safe travels and all the best!

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Jada, Wow, a perfect 5 out of 5 rating—thank you for choosing us and for the stellar review! We're happy to hear that your experience with us was top-notch from start to finish.Your satisfaction means the world to us, and we're overjoyed that we could make your stay so memorable. If there's anything specific that stood out to you or any way we can make your next visit even better, just let us know!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Judy, What a pleasure to see your review pop up! We're absolutely thrilled that you took the time to rate your stay with us, and we're over the moon with your 4 out of 5 rating!Your feedback is like a treasure map for us, guiding us toward even greater guest satisfaction. While we would have loved to hear more about your experience, we completely respect your decision to keep it concise. Your rating speaks volumes, and we're grateful for your support!

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service
Disliked: Amenities
Limited parking. Property needs some detail work.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 9 Apr 2024
Dear Lisa, What a joy to receive your feedback on your recent stay with us! We're thrilled to see that you've rated us a perfect 5 out of 5, despite the hiccups you mentioned.We hear you loud and clear about the parking situation, and we're already brainstorming solutions to ensure that finding a spot is a breeze for our guests in the future. Your input is incredibly valuable as we strive to enhance every aspect of your experience with us.As for the property needing some detail work, we appreciate your keen eye for detail! We're dedicated to continuously improving our facilities, and your feedback serves as a roadmap for us to prioritize areas for enhancement. Rest assured, we're already on it!

6/10 Okay

Victoria

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The fact that your parking lot isn't more protected is a big drawback. There were also stinkbugs everywhere in the rooms.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 3 Apr 2024
Dear Victoria,We really appreciate you taking the time to let us know what you think. When you told us about the security problems in the parking lot and the stinkbugs in your room, it made us very worried. Please know that we're sorry for any trouble these problems may have caused you during your stay. Don't worry—we'll take your feedback seriously and act on it right away to make the next time even better for all of our guests. We value your comments a great deal as we work to make our services and spaces better all the time. We hope that we can have the chance to see you again and make your stay much better. Thanks for letting us know about these things.

4/10 Poor

Rocio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforter and towels were dirty and with nasty stains.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 1 Apr 2024
Dear Rocio, We're truly disheartened to hear about your experience at our hotel. Cleanliness and comfort are paramount to us, and we deeply apologize for falling short of your expectations. Your feedback is invaluable as it helps us address and rectify these issues promptly. Rest assured, we're taking immediate steps to ensure that our housekeeping team maintains the highest standards of cleanliness throughout the hotel. We sincerely hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve on your next visit.

4/10 Poor

Kara

Travelled with group
Disliked: Amenities, property conditions & facilities
Me and a friend of mine were staying from Saturday to Wednesday because we were going to a concert. Everything seemed fine the first two days, but I kid you not. I walked out and near the stairwell there was a homeless man starting dead at me. I don’t know how long he was in there for so I immediately went downstairs. He followed me and asked if I had any socks and told the front desk and he told me he would take care of it. He went upstairs with us and told the man “again?” So this is not the first time this has happened! And they didn’t accomadate us for anything. The man was still there and he didn’t leave for another hour after he was told to do so. On Tuesday, me and my friend were sleep and house keeping came; and instead of knocking on the door the forced themselves in, luckily we had the top lock on! Keep in mind we are TWO WOMEN. Would not recommend this place.
Response from Manager on 31 Mar 2024
Hello Kara,I apologize for your encounter and any discomfort it may have caused. For security reasons, we have stringent access control measures in place; however, external individuals did breach them. Your feedback on our handling of the situation will be reviewed for improvement. We regret any inconvenience this may have caused and appreciate you bringing it to our attention.

8/10 Good

TyAsia

Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello TyAsia, We appreciate you choosing to stay with us. Please don't hesitate to contact us directly if you have any feedback to help us improve your experience in the future.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Melissa!We're so happy you had a great time with our staff during your stay! Our number one goal is always to give great service and make sure our guests feel welcome and cared for. We will tell our team about your nice words because they are very proud of how well they treat guests. We look forward to having you back soon for another pleasant stay!

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 18 Mar 2024
Hello Jamar,Thank you for choosing to stay with us! We appreciate your positive rating and hope to welcome you back again soon for another enjoyable stay.

2/10 Terrible

Veey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Dear Veey,We're genuinely sorry to see that your experience fell short of expectations during your stay. Your feedback is valuable to us, and while we wish we knew more about your specific concerns, we understand that sometimes things don't go as planned. We're committed to providing exceptional service and comfort to all our guests, and we'd like the opportunity to make things right for you. Please don't hesitate to reach out to our team directly so we can address any issues you encountered and ensure a more satisfying experience in the future. Thank you for choosing to stay with us, and we hope to have the chance to exceed your expectations on your next visit.

2/10 Terrible

Marcus

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Marcus, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have so we can address it accordingly. We value all guest experiences.

6/10 Okay

Daniel

Business traveller
Run down property. Dirty. Staff unfriendly. Did not feel safe
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Daniel, We're disappointed to hear about your experience and appreciate your feedback. Guest safety is our top priority, and we encourage you to reach out to management directly to address any concerns from your stay. Your comments will help us improve our services for all future guests.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Heather!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

10/10 Excellent

IBP

Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Keaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Keaira,We are thrilled to hear that you had an enjoyable stay with us! It was our pleasure to provide you with excellent service and amenities. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Alicia

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Alicia!It warms our hearts to know that your time with us was just perfect. We are delighted that everything met your expectations, and your flawless review says it all. Receiving such wonderful feedback is greatly satisfying since our staff works hard to make sure every visitor feels comfortable and properly taken care of. Your decision to stay with us is much appreciated, and we eagerly await your return for another memorable visit!

10/10 Excellent

DeUndrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Hi DeUndrea!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Devan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice and I’ve had a good experience both times. I will be staying here again!
Stayed 1 night in Feb 2024
Response from Comfort Suites University Research Park on 7 Feb 2024
Hi Devan!What fantastic news to hear that you've enjoyed your stay not once, but twice! We're absolutely thrilled to know that you've had a positive experience with us each time. Your loyalty means the world to us, and we can't wait to welcome you back for another memorable stay. We're here to ensure every visit leaves you feeling delighted, so don't hesitate to let us know if there's anything special we can do for you next time. Until then, safe travels, and we eagerly await your return!

6/10 Okay

Scott

Lots of garbage in parking lot. Bathroom was dirty. Had to have 3 light bulbs changed in the room. No restaurant easy to walk to
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 5 Feb 2024
Dear Scott, Hey there, fabulous guest! We truly appreciate you sharing your thoughts about your stay with us. While we're bummed to hear about the hiccups you encountered, we're dedicated to turning those frowns upside down. Our apologies for the parking lot situation—we've got our clean-up crew on high alert. And as for the bathroom and light bulbs, rest assured we're on it like a superhero on a mission! We're always striving to shine brighter than our bulbs, and your feedback helps us do just that. As for the restaurant situation, we totally get it, and we're here to dish out some fantastic local recommendations that'll make your taste buds do a happy dance. Can't wait to welcome you back for a dazzling experience that's nothing short of a five-star fiesta!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location for shopping and dining
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 5 Feb 2024
Dear Michael, What a great review! We're happy to hear you had a 5-star stay at our hotel. It warms our hearts to hear that our ideal location for shopping and eating gave a special glitter to your visit. We endeavor to give not only lodging but also a wonderful experience, and your vacation appears to be a success. Your positive energy makes our efforts worthwhile, and we can't wait to welcome you back for another round of exceptional service, superb cuisine, and unrivaled shopping convenience. Cheers to making your stay as enjoyable as possible!

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 29 Jan 2024
Hi Antoinette!Your satisfaction is our greatest reward, and we're thrilled to know that your stay with us was nothing short of exceptional. While we would have loved to hear more about your specific experiences, we understand that sometimes a perfect rating speaks volumes on its own. It's music to our ears that we could meet your expectations, and we hope to welcome you back for another outstanding stay. Our team is dedicated to providing top-notch service, and your feedback fuels our enthusiasm to continue delivering unforgettable experiences.

4/10 Poor

Antoine

Disliked: Property conditions & facilities, room comfort
My room door was open when I got to the room I had to go back downstairs and complain and get another room
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 29 Jan 2024
Hi Antoine,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you encountered upon arriving at your room. It is disheartening to learn that your room door was open, and we understand the frustration this must have caused. Your safety and comfort are our top priorities, and we regret that we fell short of your expectations in this instance. Please rest assured that we are thoroughly investigating the issue to prevent any recurrence. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Christine!Thrilled to see your 4 out of 5 rating! While we would have loved to hear more about your experience, we're delighted that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for an even more memorable experience. If there's anything specific that stood out or if you have any suggestions for improvement, we'd love to hear more details. Your feedback is instrumental in helping us enhance our services. Until next time, safe travels and thank you for choosing our hotel!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice
Nice hotel except people smoking weed next door and making noise until 5am
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 22 Jan 2024
Dear Wayne, Thank you so much for taking the time to share your wonderful 10 out of 10 rating with us! We're thrilled to hear that you found our hotel clean and nice, and we truly appreciate your positive feedback. While we're delighted to have provided you with an overall pleasant experience, we sincerely apologize for the inconvenience caused by the neighboring disturbance. Please rest assured that we take such matters seriously, and our team is committed to ensuring a peaceful and enjoyable stay for all our guests. We hope to have the pleasure of welcoming you back soon, ensuring a serene and memorable experience from start to finish!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, simple
Could use some tlc but good price nice desk staff good breakfast.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 22 Jan 2024
Greetings Ashley, Hooray for the 8 out of 10! We're elated to hear that you found your stay with us to be nice and simple – we believe in the beauty of simplicity and strive to provide a comfortable environment for our guests. Your feedback is invaluable, and we appreciate your honesty. We're already on the case to sprinkle some extra TLC throughout our space to make it an even more delightful haven for future visits. It's music to our ears that our desk staff left a positive impression, and we're thrilled you enjoyed our breakfast offerings. Thanks a bunch for your thoughtful review, and we can't wait to welcome you back for an even more fantastic experience!

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from Manager on 10 Feb 2024
Hello Tony,Thank you for choosing to stay at our hotel! We're thrilled to hear that you had a wonderful experience. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

6/10 Okay

Ankur

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: the staff was friendly. Cons: room wasn’t that clean, there was a smell in the room and also saw few bugs. The bread served in breakfast was old. There was pot smell inside and outside of the building. I would not stay with family again in this hotel.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Dear Ankur, We sincerely appreciate your kind words about our friendly staff. However, we deeply regret to hear about the cleanliness issues you encountered during your stay. Please accept our sincere apologies for any inconvenience caused by the condition of your room and the breakfast. Rest assured, we take your feedback seriously and will address these issues immediately to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we appreciate your valuable input. We hope you would consider giving us another chance in the future to provide you with the excellent stay you deserve.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Hi Timothy!A perfect rating from you has truly made our day! We are absolutely thrilled to learn that your experience with us was nothing short of exceptional. Your satisfaction is our top priority, and we're delighted to know that we hit the mark for you. Our entire team strives to create memorable stays, and your perfect score is a fantastic testament to their hard work and dedication. We can't wait to welcome you back for another outstanding visit. Thank you for choosing our hotel, and we look forward to exceeding your expectations once again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok to stay
Decent hotel, clean room. Near shopping complex, felt safe. Only issue was other guest lingering outside doors- “enjoying a ‘smoke’”
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 15 Jan 2024
Dear Guest,Thank you so much for taking the time to share your experience with us! We're delighted to learn that you found our hotel to be a decent and clean place to stay. It's fantastic that our proximity to the shopping complex added to your convenience, and we're delighted to know that you felt safe during your visit.We apologize for any inconvenience caused by other guests lingering outside the doors. We appreciate your feedback, and we'll definitely address this concern to ensure a more comfortable experience for everyone. Despite this, we're thrilled you chose to stay with us, and we look forward to welcoming you back for an even more enjoyable stay in the future!

4/10 Poor

Kwame

Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Kwame,We apologize if there were any issues during your stay. We encourage you to reach out to us directly with any specific feedback you may have, as we value all guest experiences and aim to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Kwame

Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Kwame,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any specific concerns you may have had. Please feel free to reach out to us directly so that we can further discuss your experience and work towards a resolution.

4/10 Poor

Kwame

Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Dear Kwame, Thank you for taking the time to provide your feedback. We appreciate all input, and we're sorry to see that your experience fell short of your expectations, as indicated by the 2 out of 5 rating. Your satisfaction is our top priority, and we would be grateful for any additional details you can share about your stay. Understanding your specific concerns will help us address and improve upon any areas that may have impacted your experience negatively. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret if we missed the mark during your visit. Please feel free to reach out to us directly with more information so that we can better understand and address your concerns. We value your feedback and hope to have the opportunity to make amends on any shortcomings during your next visit.

10/10 Excellent

Yolande, Montreal

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
everything is OK
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 11 Jan 2024
Hi Yolande,We're happy to hear that everything went well during your time with us! Your satisfaction is our number one goal, and knowing that we met your expectations offers enormous delight to the entire team. We are pleased to have contributed to your delightful and comfortable visit. If there was something in particular that struck you as very wonderful, we'd love to know about it. Your input is vital, and we hope to welcome you again for another enjoyable stay in the near future!

8/10 Good

Bonitta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Bonitta,We appreciate the solid 8 out of 10 rating! It's like music to our ears knowing you had a positive experience. While we would love to know more about what specifically made your stay stand out, your overall satisfaction is what truly matters to us. Rest assured, we're committed to maintaining and even exceeding the standards that earned us your impressive score. We can't wait to welcome you back and strive for that perfect 10 out of 10 on your next visit! Safe travels and see you soon for another round of exceptional hospitality!

4/10 Poor

Miyuki

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Blasting music late night
There was a party at the main floor. We stayed on the fourth floor, we heard and felt blasting music until 12:30am. The hotel should’ve assigned us upper floor or other side of the party. When we complained about the noise, the hotel only did talked to the party crew once, and not managed. So the party volume down then volume up later. People were outside talking loud too. I was very annoyed.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Miyuki,Thank you for sharing your experience with us, and we sincerely apologize for the disturbance caused during your stay. It's disheartening to hear about the inconvenience you faced with the late-night music from the party on the main floor. Your feedback regarding room assignment and the handling of the noise issue is crucial for us to improve our services. We regret that our initial attempts to address the situation were not effective. Rest assured, we take this matter seriously, and we will be implementing measures to ensure a more considerate allocation of rooms in relation to events in the future. We appreciate your patience and understanding and hope to have the opportunity to provide you with a more peaceful and enjoyable stay in the future.

8/10 Good

Gabriel

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Gabriel,We're happy to see your 4 out of 5 rating! While we wish we had a bit more insight into your experience, we're overjoyed that you found your stay at our hotel satisfying. Your feedback is like a mystery novel with the final chapter missing, leaving us intrigued and hungry for more. We're committed to delivering exceptional experiences, and your positive rating motivates us to continue our quest for perfection. Should you find yourself back in our neck of the woods, we'd love to uncover the untold story behind your rating and ensure your next stay is a 5-star blockbuster! Cheers to delightful mysteries and the promise of even greater adventures at our hotel.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Robert, Thank you for choosing our hotel for your stay! We appreciate your rating and we hope you enjoyed your time with us. If you have any feedback or suggestions, please don't hesitate to reach out to us. We value your opinion and would love to hear from you.

10/10 Excellent

Victor

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Victor,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a great experience during your time with us. We strive to provide exceptional service and create memorable stays for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

srinivasan

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 25 Jan 2024
Hi Srinivasan!We appreciate the time you took to provide a rating, and although we see there wasn't a specific comment attached, we're thrilled to have had you as our guest. Your feedback is valuable, and we're committed to continuously enhancing our services to ensure every guest has a stellar stay. If there's anything specific you'd like to share or discuss further, feel free to reach out. We hope to welcome you back for an even more remarkable experience in the future! Safe travels!

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Tammie,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and have shared it with our team to ensure we continue to strive for excellence. If there is anything else we can assist you with, please feel free to reach out to us directly.

10/10 Excellent

Balinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 2 Jan 2024
Greetings Balinda,Hooray and cheers for your stellar 5 out of 5 rating! We're delighted to hear that you had a fantastic time during your stay. Your joy is our ultimate goal, and knowing we hit the mark warms our hearts. It's wonderful to hear that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back for another round of memorable experiences. Here's to more happy moments and five-star stays in the future!

10/10 Excellent

DImitri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 30 Dec 2023
Dear Dimitri, We're ecstatic to hear that you gave us an outstanding five stars! Your succinct yet insightful evaluation says it all, and we're thrilled that your stay at our hotel left you with nothing but a flawless rating. We are thrilled to hear that you had an amazing stay. Our staff puts out great effort to guarantee that each visitor receives excellent service and is treated with kindness. We are grateful that you chose to stay with us, and we look forward to having you return for another unforgettable experience. Here's to many enjoyable visits and making treasured memories with one another!

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on 7 Feb 2024
Dear Natasha,We appreciate you taking the time to leave your feedback, even though it was brief. While we're glad you chose to stay with us, we're sorry to see that your experience wasn't up to the standard we aim to provide. Your rating of 3 out of 5 indicates there were some areas where we fell short of your expectations. We take all feedback seriously and would love to hear more about your stay so we can address any issues and improve for the future. Please feel free to reach out to us directly with any further comments or concerns. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations in the future.