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Reviews of Carolina Inn & Suites of Lake Norman

2 out of 5
Carolina Inn & Suites of Lake Norman
124 Regency Center Drive, Mooresville, NC

Reviews

7.4

Good

Rating 10 - Excellent. 78 out of 267 reviews" "
Rating 8 - Good. 86 out of 267 reviews" "
Rating 6 - Okay. 51 out of 267 reviews" "
Rating 4 - Poor. 32 out of 267 reviews" "
Rating 2 - Terrible. 20 out of 267 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, Charleroi

Stayed 1 night in Dec 2023
Response from GM on 30 Jan 2024
Thank you and hope to see you again!

8/10 Good

Danny

Travelled with partner
Stayed 1 night in Dec 2023
Response from GM on 30 Jan 2024
Thank you and hope to see you again!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the basics, but clean, safe, and secure
Stayed 1 night in Dec 2023
Response from GM on 30 Jan 2024
Thank you and hope to see you again!

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel very conveniently located to everything. Decent breakfast. Our room didn't have a blow dryer for hair but front desk gave us one upon request. A carry-over from Covid days. Overall, a good value.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good but the some of the towels and wash cloths were a bit dingy.
Stayed 1 night in Oct 2023

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At the price point I would expect more. Room clean and basic, WiFi didn’t work, breakfast not much. The desk clerk was friendly and helpful. Well located
Stayed 1 night in Oct 2023

6/10 Okay

Bill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice and clean,beds use flat sheet instead of fitted sheet but that's not really a problem.Room is only serviced every 3 days so we went to the office and got towels and toilet paper when needed.TV worked fine and fridge was cold and good hot water so it was fine for what we needed for 3 nights.
Stayed 3 nights in Oct 2023
Response from Champ on 22 Oct 2023
Thank you!

4/10 Poor

Sandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Place was nice but they have no help and gave us a dirty room when we checked in. Had to go back and get a different room move all our stuff and vehicle.
Stayed 1 night in Oct 2023
Response from Champ on 22 Oct 2023
Our apologies for the inconvenience. Glad you enjoyed your stay other than the mistake our staff made. We have very limited help and are hiring!Thank you for your feedback!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is really well maintained and clean. It was also quiet with ample parking.
Stayed 1 night in Oct 2023
Response from Champ on 22 Oct 2023
Thank You!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and budget friendly
Check in was quick and the gentleman was super friendly. Budget friendly place and the rooms are clean. I only needed a room to sleep while attending a 4-day sports event. Will stay there again.
Stayed 3 nights in Oct 2023
Response from GM on 15 Oct 2023
Thank you and look forward to seeing you again!

8/10 Good

Purushothama Vighneswara Sai Durga Reddy, Bothell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2023
Response from GM on 15 Oct 2023
Thank you and look forward to seeing you again!

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well from check in to check out - clean facility and personable staff.
Stayed 1 night in Sep 2023
Response from AG on 15 Oct 2023
Thank you and look forward to seeing you again!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from champ patel on 14 Oct 2023
Thanks for staying with us and appreciate for your business.

8/10 Good

Sheila

Travelled with family
Liked: Property conditions & facilities, room comfort
The room was not cleaned on the second day of our stay. Otherwise everything was fine.
Stayed 2 nights in Sep 2023
Response from champ patel on 14 Oct 2023
We are so sorry for not cleaned the room next day. We do not clean the room for stay over but we can provide all the supply on request. accept our apology for not explain you.

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay! Can walk to many establishments
Stayed 1 night in Sep 2023
Response from champ patel on 14 Oct 2023
We are glad that you enjoyed staying with us. And aso appreciate for staying with us.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from champ patel on 14 Oct 2023
Thanks for staying with us and glad that you enjoyed staying with us. We appreciate your business.

10/10 Excellent

Suzanne

Stayed 1 night in Sep 2023
Response from champ patel on 14 Oct 2023
thanks for staying with us and glad that you enjoyed staying with us.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
All the above!
Stayed 2 nights in Sep 2023
Response from GM on 16 Sept 2023
Thank you Richard! Hope to see you again.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Owner on 11 Aug 2023
Thank you Donald! Hopefully next time we can get you to give us a 10!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
Stayed 1 night in Aug 2023
Response from Owner on 11 Aug 2023
Awesome! Thank you

4/10 Poor

PAGE, statesville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Owner on 11 Aug 2023
Sorry to hear we feel short. Next time please alert us to understand how we can serve better.Thank you!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here frequently when I do travel assignments for work. Staff always remembers me. Rooms are clean. Quiet place to stay. Great location to dining, shopping etc
Stayed 1 night in Jul 2023
Response from Owner on 11 Aug 2023
Hi Dawn!Thank you for the review! See you again!

10/10 Excellent

Howard, wheelersburg

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Hi Howard,Thank you and we appreciate you staying with us at Carolina Inn Lake Norman/Charlotte/Mooresville! We're glad to hear your guest experience exceeded expectations!

10/10 Excellent

Howard, wheelersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what i needed iit for
Stayed 2 nights in Jun 2023
Response from Amit on 11 Jul 2023
Hi Howard,Thank you and we appreciate you staying with us at Carolina Inn Lake Norman/Charlotte/Mooresville!

10/10 Excellent

Howard, wheelersburg

Liked: Cleanliness, staff & service
It was close to dive shop
Stayed 2 nights in Jun 2023
Response from Amit on 11 Jul 2023
Hi Howard!We appreciate you staying with us at Carolina Inn Lake Norman/Charlotte/Mooresville! We're glad to hear your guest experience exceeded expectations and we thank you for your feedback. We look forward to your return!

2/10 Terrible

Jean

Stayed 4 nights in Jun 2023
Response from GM on 11 Jul 2023
We are sorry we feel short. Please contact us directly to help us understand.Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very professional and friendly!
Stayed 2 nights in Jun 2023
Response from GM on 6 Jun 2023
Thank you!

10/10 Excellent

Drew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and staff was extremely nice! Will return next time! Thanks
Stayed 1 night in May 2023
Response from GM on 6 Jun 2023
Thank you!

6/10 Okay

Adrienne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property really needs an upgrade in the rooms. The vent in the bathroom was full of dirt and dust. The bed makes noise when you sit down on it. The appliances in the room are out dated. The door to the room don't lock properly and not secure.
Stayed 1 night in Mar 2023
Response from G on 9 May 2023
Adrienne,Thank you for taking the time to give us some feedback. Sorry you experienced these issues and just to let you know we are back on track to renovate as we had planned pre-covid. We welcome you back to give us another try! Thank you.

10/10 Excellent

Greg

Stayed 3 nights in Mar 2023
Response from GM on 15 Mar 2023
Thank you!

6/10 Okay

ernest

Stayed 3 nights in Mar 2023

6/10 Okay

Wade

Liked: Cleanliness, property conditions & facilities
Very clean. Bed was not comfortable and made a lot of noise when you moved. No coffee pot, iron or ironing board, hair dryer on request. None of these items were listed under amenities so I should have read the fine print. Get what you pay for.
Stayed 1 night in Feb 2023
Response from GM on 28 Feb 2023
Wade,Thank you for your feedback and know we value your time. We are undergoing some changes and hope to take some of the comments into our new vision. Hope to see you again!

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2022
Response from champ on 7 Nov 2022
Thanks so much for your business and we are glad that your stay with us was very pleasant.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM on 26 Sept 2022
Thank you!

8/10 Good

Teena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There in a pinch
My stay was a last minute thing and feel Carolina Inn was the best choice of the list I had to chose from. Thank goodness for the best pick.
Stayed 1 night in Sep 2022
Response from GM on 26 Sept 2022
Thats wonderful! Hope to see you again!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get too from interstate highway. Felt safe here!
Stayed 1 night in Sep 2022
Response from GM on 26 Sept 2022
Thank you and see you again!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff seemed a little unfriendly. Our door was left open when we arrived at our room.
Stayed 1 night in Aug 2022
Response from GM on 1 Sept 2022
We apologize for any shortfalls during your visit. Hope you enjoyed the stay minus the few hurdles we had. Thank you

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from AG on 18 Aug 2022
Thank you!

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clerks were very hospitable and pleasant. The hotel rooms and all were in great condition. This place is very peaceful and clean.
Stayed 1 night in Jul 2022
Response from AG on 11 Aug 2022
Thank you for your kind review and we hope to see you again!

2/10 Terrible

Wendy

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Wasted Money
No option for late arrival, yes it states it but seriously I never thought a concert would be 7 hours long! I was disappointed there’s not even anyone on site past 11!
Stayed 1 night in Jun 2022
Response from ag on 11 Aug 2022
We are sorry for your experience and refunded and cancelled the reservation. Thank you

4/10 Poor

Gino

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022
Response from GM on 11 Aug 2022
Sorry to see we fell short. Thank you for your time and we apologize!

6/10 Okay

Iliana

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jun 2022
Response from AG on 11 Aug 2022
Sorry to see we fell short. Thank you for your time and we apologize!

10/10 Excellent

Chance

Stayed 1 night in Jun 2022

8/10 Good

Stuart

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The free breakfast was a joke, false advertisement
Stayed 1 night in Jun 2022
Response from GM on 21 Jun 2022
We apologize for the inconvenience, and know we feel short. We are revamping this free amenity and hope you come back to check it out!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2022

10/10 Excellent

David

Stayed 1 night in Apr 2022
Response from GM on 27 Apr 2022
Thank you and hope to see you again!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just a little drab and dreary, looks like covid has not been kind to this hotel.
Stayed 2 nights in Apr 2022
Response from GM on 27 Apr 2022
Hey Mark, We thank you for the feedback. Hope to see you again so you can see our progress!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Owner was very nice but will not stay again.
First room had hairs on beds and no blankets. Lady at front desk was very nice and gave us a different room. When we returnd to our room around 8 pm the next day our room had not been cleaned so I asked for clean wash cloths only. Owner and his wife was cleaning the room next to ours. I will not stay here again.
Stayed 2 nights in Apr 2022
Response from champ on 11 Apr 2022
Accept our apology, there were no hairs on beds, yes blanket was missing.I went my self and checked it.We changed your room with out any hesitation !!! And if we have to work our self it should not bother to you.You don't realize the worker shortage now days.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel for the price, decor was modern and clean. Small fridge and microwave was a bonus. Tv a little smallish but not a big deal. Check in friendly and helpful. Lots of good food choices very close.
Stayed 1 night in Mar 2022
Response from GM on 1 Apr 2022
Thank you, Andy! Hope to see you again!