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Reviews of Holiday Inn Charlotte Airport, an IHG Hotel

3 out of 5
Holiday Inn Charlotte Airport, an IHG Hotel
2707 Little Rock Rd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1010 reviews" "
Rating 8 - Good. 225 out of 1010 reviews" "
Rating 6 - Okay. 85 out of 1010 reviews" "
Rating 4 - Poor. 46 out of 1010 reviews" "
Rating 2 - Terrible. 64 out of 1010 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Clean. Airport shuttle and parking at the hotel was a major bonus. The restaurant in the hotel was okay. Service was very slow. To be fair It was a late dinner. I will definitely return.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 2 May 2024
Good day Jennifer,I appreciate you taking the time to submit a review. Our restaurant has peak hours and depending if there's some sports on the tv's, will tend to be even busier. I appreciate your patience on getting served. We look forward to your next visit.Safe travels,

8/10 Good

Lee, Johnson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhh
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 2 May 2024
Good day to you Lee,Thanks for submitting a review. It is our hope that on your next visit, we would earn a 5 star rating. Please share with me how we can obtain that rating. Thanks and safe travels.

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 30 Apr 2024
Good afternoon Brian,We are pleased you enjoyed your stay with us and look forward to seeing you again in the near future. Safe travels.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 1 May 2024
William, We appreciate you taking to time to submit a review. We look forward to seeing you again during your next visit.Safe travels.

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel except electrical outlets would not hold chargers or anything.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 29 Apr 2024
Good day,Thank you for your feedback. We would not be able to correct our deficiencies without guest taking the time to submit comments, so I really appreciate it. Did you reach out to the front desk so they could contact maintenance?

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Bar closed tok early
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear valued guest. Thank you for your feedback. We will take inconsideration your feedback and make a suggestion tp see if we can adjust the time the bar closes.

2/10 Terrible

anne

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed just one night on this property. The airport shuttle was not very convenient. You must CALL them from the airport before they will appear. I had to call them 2x so the whole procedure took 45 minutes. Following that the check in at the hotel took alot to be desired.........very poor, unprofessional, unfriendly, and another 30 minutes of my time. The rooms here are extremely dated--dirty carpets in the room. The whole place is laid out very strange and dated. I would never stay here again and, unfortunately, hesitate to stay at a Holiday Inn anywhere again.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 25 Apr 2024
Good afternoon Ma'am,Please accept my apologies for your unpleasant experience with us during your recent stay. Ma'am, we are scheduled for a renovation over the next few months. As far as your issue with the shuttle service, I wish to apologize for that as well. Not making any excuses but sometimes the shuttles can be a bit challenging. We offer shuttle service 24 hours; however, during peak times at the airport, the turnaround time can vary from 15 to 20 minutes (traffic pending). Unfortunately, due the high demand of our shuttle service, we do require you call us once you've landed so that we can get a shuttle to you as soon as possible. I'm going to look to see when associate checked you in because we have total control on being professional and if for some reason we were not, then I need to address that with the staff. It is my hope you give us another opportunity to show you we are better that what we presented to you during your last stay.Please feel free to reach out to me directly if you have any further questions/concerns about your stay.Marco.phifer@atmahotelgroup.com Assistant GM

6/10 Okay

Brittany

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Experience was fine. Did the bare minimum to meet my low expectations. Check in was late. Arrived off a flight with no where to go to be told that I had to come back in another three hours when the room was ready. When time finally arrived waited in line for check in with no greeting or acknowledgment along with multiple others. No cleaning service throughout your stay apparently it has to be “scheduled”by you for someone to come and empty trash bins daily Paid in advance for breakfast service to be included.Breakfast food was enjoyable but I was stopped each day as was my partner asking if we were in the same room. Also had to pay more for juice. Only coffee and water included in prepayment. Not the worst stay. Clean and quiet. Did the job. Just needs better customer service. Don’t preach “hospitality” if you can’t back it up.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 25 Apr 2024
Good day to you.Thanks for taking the time to submit a stay with us. The best way we can improve on our deficiencies is to get feedback so again, I appreciate yours. I will take the time to retrain our staff on greeting our guests in a more friendly manner. You are correct, we shouldn't preach hospitality and not deliver. As far as the orange juice not being included with your breakfast. This is an IHG policy not, Holiday Inn. I agree with you, it needs to be addressed.

10/10 Excellent

Daniel

.
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey.

10/10 Excellent

tree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and it’s right at the airport.
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver is the hardest working woman in Charlotte, and super friendly anyway.
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey.

10/10 Excellent

Claudia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing very friendly very helpful. Love the shuttle service. They shuttle you wherever you need to go within the area. Breakfast was great. The only thing I did not like which was probably our fault was the room we chose a little outdated but overall great places to stay.
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey.

10/10 Excellent

Dee Dee

Travelled with family
Liked: Amenities
Only there a short while but enjoyed the stay.
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey.

4/10 Poor

Justin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We booked this hotel for the convenience of having an airport shuttle. Upon arrival at Charlotte Douglas Airport, we had ti call 6 times before we could get ahold of someone to send the shuttle to pick us up. Then, upon check in the front desk said the shuttle for tomorrow morning is “sold out” and “full” and that we would need to find our own transportation to the airport. Very disappointing! If this is your “busy season” as the desk clerk’s reasoning was, then you should hire another shuttle. Not happy at all with this hotel and will not be staying here again. So many other options for hotels within airport proximity that actually honor their promise of complimentary airport transfers.
Stayed 1 night in Apr 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. We're sorry that your stay wasn't great. Management are working with staff to ensure better service.

2/10 Terrible

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My flight was scheduled to arrive just after midnight so I called the hotel between flights at about 7 pm to confirm that I would be arriving after midnight. I was told that this would not be a problem. Unfortunately, my flight was delayed by an hour so I arrived at about 1 a.m. Upon my arrival I called to let them know so they could send the hotel shuttle as instructed in their email. I was promptly put on hold and someone else came on the phone to tell me that they didn’t have a room for me but they would send the shuttle to pick me up to take me to a sister property then hung up with no further information. When I called back I was hung up on again. The shuttle arrived 15 minutes later and after getting on the shuttle I coaxed more information out of the driver who finally confessed that the sister property was 30 minutes away and furthermore after I pressed further he admitted that the sister property did not have a shuttle and nor would they be providing one in the morning. I called the hotel again and was hung up on three more times. To make matters worse when I finally arrived in my room with less than three hours left to sleep I found the room was dirty and it was obvious someone had been in the bed. The only saving grace was there was another couple in the same situation and one was an attorney. Not one time was an apology offered
Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey. We can completely understand your frustration, and we are in the midst of hiring more shuttle drivers.

10/10 Excellent

Sebastian

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 1 May 2024
Thank you Sebastian for taking the time to submit a review. We look forward to seeing you again on your next visit. Safe travels.

10/10 Excellent

william

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 30 Apr 2024
Good afternoon William,Thank you for taking the time to share your experience with us. We look forward to seeing you the next time you are in the area.Safe travels.

10/10 Excellent

Fernando, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 12 Apr 2024
Good day,Thank you for taking the time to share your experience with us. We look forward to so serving you again in the near future.Marco PhiferAssistant GM

6/10 Okay

PATRICK, fort wayne

Travelled with family
Disliked: Staff & service
Staff is horrible. Bad smell in the hotel in general
Stayed 1 night in Apr 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. We're sorry that your stay wasn't great. Management are working with staff to ensure better service.

8/10 Good

Melissa, Evans

Stayed 1 night in Apr 2024
Response from Assistant General Manager on 29 Apr 2024
Good day,Thanks for taking the time to submit a review. We reallyhope you will visit us again in the near future with the hopes of earning 5 out of 5 stars on your next visit.

2/10 Terrible

Brooke

Stayed 1 night in Apr 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear valued guest. Thank you for your feedback. I see that you stay was not perfect for your. Can you please let me know what could had made your stay perfect for you?

10/10 Excellent

Emily&Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear value guests. Thank you for your feedback. We thank your for taking time out t your busy day to answer the survey.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Transportation was seamless from airport, great breakfast dining option, nice rooms and friendly staff.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 12 Apr 2024
Good day,Thank you for taking the time to share your experience with us. We look forward to so serving you again in the near future.Marco PhiferAssistant GM

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle from Airport, has decent bar and restaurant. Room was good size, staff very helpful and good value for the price
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do good but also improve.

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2024
Response from Assistant General Manager on 25 Apr 2024
Good day to you. Thank you for taking the time to submit a review. We are pleased to hear that you enjoyed your stay and look forward to seeing you again.Stay safe in all you do.

6/10 Okay

Connie

Disliked: Staff & service
The front desk lady was NOT FRIENDLY AT ALL!!!
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. We're sorry that your stay wasn't great. Management are working with staff to ensure better service.

10/10 Excellent

diann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle was very nice and quick, very kind driver
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

8/10 Good

Ashley

Stayed 1 night in Mar 2024
Response from Rochelle Jordan , FOM. on 28 Apr 2024
Dear values guest. Thank you for your feedback. We appreciate you taking time out pf your busy day complete the survey.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast check in Friendly staff nice clean comfortable running will definitely stay again in the future
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

8/10 Good

Xiaodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do good but also improve.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here! Cheaper than paying parking and ensures us safe delivery to the airport front door on time!
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

10/10 Excellent

Robert, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was were friendly and helpful. Rochelle went above and beyond.
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

2/10 Terrible

Jenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. we're sorry that your stay wasn't great. management are working on staff friendliness and communication.

10/10 Excellent

Pam

Liked: Property conditions & facilities
Decent hotel close to the airport
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

6/10 Okay

MITCHELL

Liked: Cleanliness, staff & service
We had several complaints. Had to wait 40 minutes for pickup up at airport, after repeated calls. Was told it was due to heavy traffic, but no other hotels appeared to have this same problem. When we were dropped off at airport in morning, we were dropped off at departures and had a long walk to where we had to check in, totally unnecessary.
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. Management is working with staff on improved shuttle pick up times and communication.

8/10 Good

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

6/10 Okay

Deborah, greenville

Travelled with partner
Liked: Cleanliness
Unreliable shuttle services and ineffective staff communication. Lobby furniture needs to be replaced. Overall this facility does not meet IHG standards.
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. Management are working diligently with staff to work on shuttle timing and communication.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For an airport side holiday inn was more than I expected
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

8/10 Good

William

Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do good but also improve.

8/10 Good

John, Fresno

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Typical holiday inn
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

10/10 Excellent

Nancy A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway was freezing cold but room was cozy. Shuttle took 40 minutes to pick us up from airport after we called to be picked up.
Stayed 1 night in Mar 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

10/10 Excellent

Lemaine

Stayed 1 night in Feb 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for those flying in and out of CLT!
Stayed 1 night in Feb 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

2/10 Terrible

Patrick

Stayed 1 night in Feb 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for the feedback. we're sorry that your stay wasn't great. management are working on staff friendliness and communication.

6/10 Okay

Steve

Travelled with family, Travelled with partner
Call to get a shuttle for the hotel, and they told me it would take about 15 minutes. 35 minutes later a shuttle bus came. The shuttle came and in seconds it was full. The driver said she would be back in five minutes. 20 minutes later she showed up and drove us to the hotel. When I got there, there was a long line for Check In and had to wait another 30 minutes to get checked in. So as you can see, it took an hour and 25 minutes from my phone call at the airport about 9:30 PM till I got to my room. Very disappointing after a long trip.
Stayed 1 night in Feb 2024

8/10 Good

Kelli

Stayed 1 night in Feb 2024
Response from Anthony Front Desk Supervisor. on 28 Apr 2024
Thank you valued guest for taking the time out of your busy day to write a review for us. management takes pride in knowing we could do great but also improve.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GFI outlet in the bathroom was loose. Needs to be replaced.
Stayed 1 night in Feb 2024

10/10 Excellent

Ginette

Stayed 1 night in Feb 2024