BBQ/picnic Area
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Reviews of Best Western Magnolia Inn And Suites

2.5 out of 5
Best Western Magnolia Inn And Suites
747 Treeland Dr, Ladson, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 317 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela, tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Gentleman at the front desk was very helpful and friendly. I stay at this location often and he has been the best.
Stayed 1 night in May 2024
Response from Janet Webb, General Manager on 10 May 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Valery, Summerville

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 4 nights in May 2024
Response from Janet Webb on 8 May 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Miya, Summerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was awesome!
Stayed 1 night in May 2024
Response from Janet Webb on 8 May 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very congested area to get around. Very noisy location. Very unfriendly staff
Stayed 1 night in Apr 2024
Response from Janet W. General Manager on 2 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remains paramount.Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Janet W. General Manager on 2 May 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Crystal, Bridgeport

Liked: Staff & service
Disliked: Cleanliness, amenities
My room smelled like dog
Stayed 2 nights in Apr 2024
Response from front desk agent on 29 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make some amendments to our hotel services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guest’s stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remains paramount.Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

kayla

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Janet W. General Manager on 24 Apr 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had the pleasure of meeting some of the staff at this location and couldn’t be more pleased with the service we received. Linda was on call the night we arrived and was so pleasant and kind. The breakfast was nice and the place was quiet and clean. Well done.
Stayed 4 nights in Apr 2024
Response from Janet W. General Manager on 16 Apr 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Moya

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel and our room were very clean and comfortable. Only thing we didn’t like was the internet was off and on. Made it difficult to get some work completed on our computer.
Stayed 2 nights in Apr 2024
Response from Best Western Receptionist on 12 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make some amendments to our hotel services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guest’s stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remains paramount.Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dottie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Front Desk Receptionist on 8 Apr 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

VITOR HUGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 2 nights in Apr 2024
Response from Front Desk Receptionist on 8 Apr 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

PAMELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction next to the hotel. I was hoping for a king room. But, we had a queen room. It was clean and updated. The breakfast was busy and didn't flow very well.
Stayed 1 night in Apr 2024
Response from Front Des Receptionist on 8 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make some amendments to our hotel services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guest’s stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remains paramount.Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Richard A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New-looking, well maintained, very clean, OUTSTANDING STAFF! We'd give them 10 stars if we could! On Friday, April 5th, the afternoon staff AND the evening staff were extraordinary! They were well trained, so very helpful, and friendly beyond anything I've experienced in 42 years of traveling for my jobs.
Stayed 1 night in Apr 2024
Response from Front Desk Receptionist on 8 Apr 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was clean, the bed was ok needed more blankets The parking was good. There's a McDonald's across the street. I would stay there again.
Stayed 1 night in Mar 2024
Response from Janet Webb, General Manager on 26 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with service dogs. Staff was friendly, helpful and attentive to our needs.
Stayed 2 nights in Mar 2024
Response from Janet Webb, General Manager on 26 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

John, LaFollette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Mar 2024
Response from Janet W. General Manager on 25 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Latricia

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Mar 2024
Response from Janet Webb General Manager on 19 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Janet Webb General Manager on 19 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Janet W. General Manager on 16 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rebooked to this hotel, but enjoyed my stay. Clean and friendly. Staff was very sweet at the front desk, I believe her name was Linda.
Stayed 3 nights in Mar 2024
Response from Janet W. General Manager on 16 Mar 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not available when we went a checked up had to find some where else
Stayed 1 night in Mar 2024
Response from Janet W. General Manager on 3 Mar 2024
Good morning, Unfortunately, you are on our do not rent list for breaking a television during your last stay. Therefore, you are not allowed to stay with us here at Best Western Magnolia Inn & Suites. Thank you.

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and staff was so friendly and helpful, the only problem was the shower water in our room didn’t get hot it stayed more of a cool warm. Other than that we are going to definitely make this a place to stay for our yearly trip to visit our grand baby.
Stayed 3 nights in Feb 2024
Response from Janet W. General Manager on 28 Feb 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Yadira

Stayed 1 night in Feb 2024
Response from Janet W. General Manager on 28 Feb 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Feb 2024
Response from Janet W. General Manager on 22 Feb 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Thanks
Stayed 1 night in Feb 2024
Response from Janet W. General Manager on 19 Feb 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

LASONDRA A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return in the future!
Stayed 1 night in Jan 2024
Response from Janet W. General Manager on 19 Feb 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

6/10 Okay

Aljernon

Stayed 1 night in Jan 2024
Response from Janet W. General Manager on 19 Feb 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean room / Rude employee
My Husband and I stayed here for one night on our way to visit friends. We were getting tired and it was late so decided to book something to get some rest. We chose this based on the rating thinking we wouldn’t have any issue. When we checked into our room it was clear the bathroom wasn’t clean. My husband politely went to ask if there might be another room we could switch to. The front desk attendant Lisa was incredibly rude and said nothing comparable to what we booked online so she could not alter the reservation. I contacted Hotels.com in case it was truly an issue of the reservation not being changeable which seemed weird to me and they called the hotel and let me know Lisa was also rude to them as well and would not at all work with them to change our room. Multiple rooms were available on the app when looking and the hotel was not sold out so it was just a case of an employee being unreasonable and having no sense of customer service or conflict resolution. We did not engage with the employee after noticing how incredibly awful her attitude was and ended up having to deal with the dirty room overnight which made us uncomfortable. The reservation was not refundable or we would have left and gone somewhere else. I don’t recommend staying here due to the cleanliness issues we encountered and the employee who treated us so poorly.
Stayed 1 night in Jan 2024
Response from Janet W. General Manager on 18 Jan 2024
Thank you for choosing to stay with us here at Best Western Magnolia Inn & Suites. When booking through a third party it does limit the hotel on what we can and can not do to accommodate your stay. Please feel free to reach out to me directly with any questions or concerns you may have.

8/10 Good

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

kay

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Joanne

Stayed 5 nights in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Shaquitta

Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Marianne J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, room was clean and breakfast was good! I strongly recommend staying here for a quiet stay.
Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Angela, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Quiet during my stay.
Stayed 1 night in Sep 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Eduardo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Jerry

Stayed 2 nights in Jul 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Cheriti was a dream! You are lucky to have her on your staff.
Stayed 6 nights in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

rhonda

Stayed 1 night in Dec 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Forbes William

Stayed 1 night in Nov 2023
Response from Janet Webb on 17 Jan 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Robert, Fort Pierce

Stayed 1 night in Nov 2023
Response from Janet Webb on 29 Nov 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and accomadating
Stayed 3 nights in Nov 2023
Response from Janet W. General Manager on 24 Nov 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service
Horrible customer service. Booked a room at 3am hoping to have some where just to sleep till morning got there 10 mins after i booked the room was told room wasn't ready till after 12 told them i didn't need the room after 12 just needed a couple hours of sleep so said to cancel it an now im refused a refrund
Stayed 1 night in Nov 2023
Response from Janet W. General Manager on 16 Nov 2023
Please refer back to your confirmation email when you booked your room. Check in is at 3pm and the front desk staff was able to offer a early check in at noon. Please feel free to reach out to me tomorrow to discuss this matter any further.

6/10 Okay

Joie

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Janet W. General Manager on 14 Nov 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Vida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Janet W. General Manager on 14 Nov 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Martin

My check in was fabulous! Zhane and Paula were exceptional! Kudos to your company. I even extended my stay for 2 more nights. The housekeeping staff were great! The staff with breakfast in the AM were wonderful!!! My only complaint was the DIRECTV service was terrible! The service kept coming and going so I couldn't watch TV. Other than that, things were great!!!
Stayed 4 nights in Nov 2023
Response from Janet W. Front Desk Manager on 8 Nov 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.