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Reviews of Hilton Changzhou

5 out of 5
Hilton Changzhou
68 Hongbei Rd, Hutang Town, Wujin District, Changzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 82 reviews" "
Rating 8 - Good. 33 out of 82 reviews" "
Rating 6 - Okay. 1 out of 82 reviews" "
Rating 4 - Poor. 1 out of 82 reviews" "
Rating 2 - Terrible. 0 out of 82 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lihua

Stayed 1 night in Nov 2023

8/10 Good

Albert

Stayed 2 nights in May 2023
Response from Angela on 15 Sept 2023
Dear Guest, Thank you very much for choosing Hilton Changzhou and taking your time to share your feedback. We’re really honored for your appraise. It’s always our aim to provide you the feeling like home. All we do is to let your trip feel more comfortable. Sincerely look forward to welcoming you back to our hotel again.

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Very spacious room, good A/C, free bottled water. Hotel bar had good Belgian beer. Great breakfast buffet with nice latte
Stayed 1 night in Nov 2019
Response from Guest Service Manager on 20 Dec 2019
Dear Guest, Thank you very much for choosing Hilton Changzhou and taking your time to share your feedback. We’re really honored for your appraise. It’s always our aim to provide you the feeling like home. All we do is to let your trip feel more comfortable. Sincerely look forward to welcoming you back to our hotel again.

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really nice hotel with great staff and services.
Stayed 2 nights in Oct 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear guest, thank you for sharing your feedback regarding your recent stay with us at Hilton Changzhou and we’re really honored for your appraise. It’s always our aim to provide you the feeling like home. Sincerely look forward to welcoming you back soon!

8/10 Good

Kanit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Apr 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear guest, thank you for sharing your feedback regarding your recent stay with us at Hilton Changzhou and we’re really honored for your appraise. It’s always our aim to provide you the feeling like home. Sincerely look forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us. We are very glad to know that our staff and service helped make your visit enjoyable! These comments provide great motivation to our colleagues as we continue to cultivate excellence in the area of services provided to our guests. Thank you again for your support. We look forward to welcoming you and your family or friends back to Hilton Changzhou soon! Yours sincerely, Management Team of Hilton Changzhou

8/10 Good

dono, dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
best hotel in the area by western standards. Only complaint is the sauna/steam is never prepped in the morning, so you have to wait 15 minutes for it to warm up. Surely the staff could turn it on first thing when gym opens???
Stayed 2 nights in Mar 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us. We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere!Management Team of Hilton Changzhou

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Molly on 19 Jan 2019
尊敬的希尔顿贵宾，常州新城希尔顿酒店向您表示真挚的问候！非常感谢您入住常州新城希尔顿酒店。我们酒店以优质的服务广受宾客青睐，希尔顿全体员工热情的期待您和家人朋友的再次到来！诚挚的！常州新城希尔顿酒店管理团队

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly
Stayed 8 nights in Nov 2018
Response from Management Team of Hilton Changzhou on 7 Dec 2018
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on. We are very glad to know that our staff and service helped make your visit enjoyable! These comments provide great motivation to our colleagues as we continue to cultivate excellence in the area of services provided to our guests. Learning that our professionalism and attention to detail did not go unnoticed is the best reward. Thank you again for your support. We look forward to welcoming you and your family or friends back to Hilton Changzhou soon! Yours sincerely, Management Team of Hilton Changzhou

8/10 Good

Paul, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 常州新城希尔顿酒店管理团队 on 9 Dec 2018
尊敬的希尔顿贵宾您好，非常感谢您对常州新城希尔顿酒店的好评和喜爱！我们始终致力于用真诚的微笑、贴心的服务及日臻完善的设施设备，另您的旅途尽善尽美，期待您再次选择入住常州新城希尔顿酒店！诚挚的！常州新城希尔顿酒店管理团队

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Shue Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable Excellent B'fast Friendly Staffs
It is a little bite old, but absolutely well maintained. Very clean , except the window (outside) looks like not cleaned for along time. Very comfortable. It has a lively atmosphere at the lobby , especially at night , with the sound of music from live band. Excellent Breakfast.
Stayed 2 nights in Jun 2018
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Rosane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As not
Very nice hotel and location. Only issue is about room service...asked a burger and it did not taste like hamburger....should improve the cooking. After 9pm buffet restaurant closes...should be open until 10pm...
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort stay but the western food is very bad.
I had dinner at Red Bar, the food was very bad especially the steak & pizza.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

Keith, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There for business
Good location, all amenities required for a short business stay.
Stayed 2 nights in Mar 2018
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was nice but the bed.
Nice hotel. Clean room. Staff was attentive. Bed was hard as a rock.
Stayed 11 nights in Nov 2017
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice stay and service
Front desk gave me free bottled water, and ordered taxi for me. Friendly service. English speaking was fine. I had a 6th floor room with balcony that was very spacious.
Stayed 1 night in Nov 2017
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in Changzou
Hilton Changzhou is a great hotel for anyone planing to visit the area. With very professional and friendly staff, strategic location, and good atmosphere it is the place to stay.
Stayed 2 nights in Jul 2017
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good hotel that is declining rapidly
I have stayed here at this hotel since it opened in Jiaxing. The food has steadily gone down in quality. Room service food is terrible and over priced and the buffet needs more western dishes. I stayed in a suite and the lock to my door would not open approximately 1/2 the time. When I asked the bellman for help, he could not do it either.
Stayed 4 nights in Jun 2017
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Andy cl an
The service is good. People are polite, room is clean.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive price if you book with Expedia
Attractive price if you book with Expedia, otherwise double price. Location for me is OK. The hotel opened 1 year ago. The staff is still in training but very helpful. Very clean and beautiful. Excellent for business purposes.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Greg, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place to stay in Changzhou
I have stayed at this hotel a few times and it is by far my favorite hotel in Changzhou for amenities, price and location. All of the reception, concierge and restaurant staff speak English well enough to communicate effectively. The hotel rooms are very well kept and clean. I try to get a view of the park (Wujin Xintiandi Park) across the street because the view really is amazing. It is a beautiful walk along this park which circles a man made lake. On the southeastern side of the park is a great little recreation grounds. There is also a large shopping mall complex just down the street to the southwest side of the hotel. The eastern half of the complex includes an RT Mart (a multi-story mass retailer, sort of like a Super Target with all sorts of departments including groceries) and on the north side (of the eastern half) there is also a Watson's Pharmacy. The eastern half also includes a movie theatre and arcade as well as a indoor play area for small children. The western half of the complex is the Golden Eagle Shopping Center. Both halves of the complex contain additional retail stores laid out in a shopping mall footprint along with many, many restaurants. This hotel is also near (by taxi) the ancient town of Yancheng. If I ever get a chance to bring my family here, we'll definitely be staying at this hotel.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue is that the hotel is quit a distance from the centre of Changzhou
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
I was in Changzhou and this hotel was a great value. Very clean and comfortable and the staff was very nice. My only complaint is the Internet connection speed was quite slow but that is common throughout China.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

10/10 Excellent

PHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain....
Hilton's standard.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

Tariq, doha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Hilton
Stayed two nights at this hotel , it's s newly built hotel , the design is very modern , very clean atmosphere and staff very friendly and caring . The room is spacious and loaded with all essentials.
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on.  We will keep every guest's opinion in mind, your expectation is the direction of the hotel's heart. Thank you for your support and we look forward to your visit to Hilton Changzhou New Town Again! Sincere! Management Team of Hilton Changzhou

8/10 Good

YONG WOON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

LIANG CHENG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
淋浴設備有些問題 未維護，其他OK。建議能附刮鬍刀
Stayed 4 nights in Nov 2023
Response from Angela on 25 Jan 2024
尊敬的希尔顿贵宾您好，感谢您选择入住酒店。很抱歉未能给您带来您应该享受到的高品质服务。这不是我们一贯的服务水平，关于您提及的房间设施问题，后续我们会定期加强客房的维修以及做好员工服务意识的培训，给您带来真正高质量的服务。再次感谢您愿意花费时间向我们提出宝贵的意见。正是因为有您这样的反馈，让我们认识到我们的不足之处，而不是在服务的领域固步自封。希望不久后您能够再次光临，让我们有机会带给您最一流的体验。

10/10 Excellent

Heine, El Dorado Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect 👍
Stayed 12 nights in Jul 2023
Response from Angela on 15 Sept 2023
Dear Guest, Thank you very much for choosing Hilton Changzhou and taking your time to share your feedback. We’re really honored for your appraise. It’s always our aim to provide you the feeling like home. All we do is to let your trip feel more comfortable. Sincerely look forward to welcoming you back to our hotel again.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great room, the bed was super big and comfortable
Stayed 1 night in May 2023
Response from Angela on 15 Sept 2023
Dear Guest, Thank you very much for choosing Hilton Changzhou and taking your time to share your feedback. We’re really honored for your appraise. It’s always our aim to provide you the feeling like home. All we do is to let your trip feel more comfortable. Sincerely look forward to welcoming you back to our hotel again.

8/10 Good

KAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張も旅行も良い
駅近の条件を拘らない方には良い。 ヒルトンなりのレベルで、ホテル自体が古くないので設備も良し、サービスも親切で、２回利用させて頂きました。
Stayed 1 night in Oct 2019
Response from 常州新城ヒルトンホテル管理チーム on 7 Aug 2020
尊敬するヒルトン貴賓、常州新城ヒルトンホテルを選んで、時間を取ってあなたのチェックイン体験を共有してくれてありがとう。 私たちはお客さん一人一人の意見を覚えています。あなたの期待はホテルの心の方向です。 ご支援ありがとうございました。常州新城ヒルトンホテルへのご来場を再び楽しみにしております 真摯に！ 常州新城ヒルトンホテル管理チーム

10/10 Excellent

Jon Winston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton service always excellent
Same quality as usual.
Stayed 1 night in Dec 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear guest, thank you for sharing your feedback regarding your recent stay with us at Hilton Changzhou and we’re really honored for your appraise. It’s always our aim to provide you the feeling like home. Sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from 宾客服务经理 on 22 Dec 2019
尊敬的希尔顿贵宾您好，非常感谢您对常州新城希尔顿酒店的好评和喜爱！我们始终致力于用真诚的微笑、贴心的服务及日臻完善的设施设备，令您的体验尽善尽美，期待您再次选择选择常州新城希尔顿酒店！诚挚的！常州新城希尔顿酒店管理团队

8/10 Good

タヌキ, 日本

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ビジネスには十分すぎる
Stayed 1 night in Nov 2019
Response from ゲストサービスマネージャー on 20 Dec 2019
尊敬するヒルトン貴賓、常州新城ヒルトンホテルを選んで、時間を取ってあなたのチェックイン体験を共有してくれてありがとう。 私たちはお客さん一人一人の意見を覚えています。あなたの期待はホテルの心の方向です。 ご支援ありがとうございました。常州新城ヒルトンホテルへのご来場を再び楽しみにしております 真摯に！ 常州新城ヒルトンホテル管理チーム

10/10 Excellent

Min Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的整體氛圍
從酒店大門開始，直到櫃檯辦理住宿登記，我所接觸到的每一位員工，都展現了積極的服務精神，與提供了熱忱的服務態度，讓即使是透過旅遊网站的訂房，也感覺到自己是倍受禮遇的。前檯人員的詳細解說與耐心，都充分的顯示出，酒店對每位客人的重視。
Stayed 1 night in Sep 2019
Response from 常州新城希尔顿酒店管理团队 on 7 Aug 2020
尊敬的希尔顿贵宾，感谢您对常州新城希尔顿酒店的好评和喜爱！非常高兴您对酒店员工和服务的称赞。出门在外，住得舒心是每个旅者的期望，也是酒店服务的终极目标。我们会不断努力，令旅途尽善尽美。期待再次入住常州新城希尔顿酒！诚挚的！常州新城希尔顿酒店管理团队

10/10 Excellent

Chau Ha Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good and modern hotel. Spacious, clean and contemporary guest room. Terrific layout of bathroom. The hotel staff are super attentive and friendly. The breakfast is excellent and got a variety of food. To sum up, I highly recommend this hotel which is one of the best in the Hilton group.
Stayed 1 night in Aug 2019
Response from Management Team of Hilton Changzhou on 19 Aug 2019
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us. We are very glad to know that our staff and service helped make your visit enjoyable! These comments provide great motivation to our colleagues as we continue to cultivate excellence in the area of services provided to our guests. Thank you again for your support. We look forward to welcoming you and your family or friends back to Hilton Changzhou soon! Yours sincerely, Management Team of Hilton Changzhou

8/10 Good

T

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
コーヒーカップの底とスプーンに何か白い硬い物がこびりついていた。ちゃんと洗っているのか疑問。それ以外の清掃はできていました。部屋が暑く、エアコンも効かなかった。汗が出るほどではなかったので、良しとします。
Stayed 1 night in Apr 2019
Response from 常州新城ヒルトンホテル管理チーム on 7 Aug 2020
尊敬するヒルトン貴賓、常州新城ヒルトンホテルを選んで、時間を取ってあなたのチェックイン体験を共有してくれてありがとう。 私たちはお客さん一人一人の意見を覚えています。あなたの期待はホテルの心の方向です。 ご支援ありがとうございました。常州新城ヒルトンホテルへのご来場を再び楽しみにしております 真摯に！ 常州新城ヒルトンホテル管理チーム

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vorbildlich, absolut zu empfehlen
Für einen Aufenthalt von nur einer Nacht doch sehr angenehm und erholungsfördernd. Absolut nix auszusetzen, absolut empfehlenswert, werde hier bestimmt wieder absteigen
Stayed 1 night in Mar 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us. We are very glad to know that our staff and service helped make your visit enjoyable! These comments provide great motivation to our colleagues as we continue to cultivate excellence in the area of services provided to our guests. Thank you again for your support. We look forward to welcoming you and your family or friends back to Hilton Changzhou soon! Yours sincerely, Management Team of Hilton Changzhou

8/10 Good

Zhaoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us. We are very glad to know that our staff and service helped make your visit enjoyable! These comments provide great motivation to our colleagues as we continue to cultivate excellence in the area of services provided to our guests. Thank you again for your support. We look forward to welcoming you and your family or friends back to Hilton Changzhou soon! Yours sincerely, Management Team of Hilton Changzhou

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from 常州新城希尔顿酒店管理团队 on 7 Aug 2020
尊敬的希尔顿贵宾，感谢您选择常州新城希尔顿酒店，并抽出时间分享您的入住体验。我们将每位客人的意见牢记在心，您的期望就是酒店用心的方向。感谢您的支持，我们再次期待您的光临常州新城希尔顿酒店！诚挚的！常州新城希尔顿酒店管理团队

10/10 Excellent

Chiahsing, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還行！
飯店基本上不錯 人員服務熱誠稍低 早餐完全不推薦
Stayed 3 nights in Dec 2018
Response from Molly on 17 Jan 2019
尊敬的希尔顿贵宾， 常州新城希尔顿酒店向您表示真挚的问候！ 非常感谢您入住常州新城希尔顿酒店并将反馈给我们。我们注意到工作人员发服务及早餐没有另您满意，请接受我们诚挚的歉意，请相信，我们重视并珍惜每一位宾客留下的每一条意见，您所遇到的问题已经得到酒店的高度重视，酒店管理团队正对此进行认真回顾及改进，相信不久的将来您再次回来时能够体验到更为贴心细致的服务。再次感谢您的支持与反馈，希尔顿全体员工热情的期待您和家人朋友的再次到来！诚挚的！ 常州新城希尔顿酒店管理团队

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2018
Response from Management Team of Hilton Changzhou on 7 Dec 2018
Dear Hilton Guest, Greetings from Hilton Changzhou! Thank you for staying with us on your recent visit to Changzhou and for taking time to feedback us on. We are very glad to know that our staff and service helped make your visit enjoyable! These comments provide great motivation to our colleagues as we continue to cultivate excellence in the area of services provided to our guests. Learning that our professionalism and attention to detail did not go unnoticed is the best reward. Thank you again for your support. We look forward to welcoming you and your family or friends back to Hilton Changzhou soon! Yours sincerely, Management Team of Hilton Changzhou

10/10 Excellent

Min Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
游泳池特別乾淨透澈，沒有任何異味。
超預期，是一間值得來一試的酒店。 服務與酒店設備，都有五星水準。 地點也非常好，處於鬧中取靜，商務旅行都是首選。還會再去，也會推薦朋友。
Stayed 1 night in Oct 2018
Response from 常州新城希尔顿酒店管理团队 on 9 Dec 2018
尊敬的希尔顿贵宾您好，非常感谢您对常州新城希尔顿酒店的好评和喜爱！我们始终致力于用真诚的微笑、贴心的服务及日臻完善的设施设备，另您的旅途尽善尽美，期待您再次选择入住常州新城希尔顿酒店！诚挚的！常州新城希尔顿酒店管理团队

8/10 Good

hu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 常州新城希尔顿酒店管理团队 on 9 Dec 2018
尊敬的希尔顿贵宾您好，非常感谢您对常州新城希尔顿酒店的好评和喜爱！我们始终致力于用真诚的微笑、贴心的服务及日臻完善的设施设备，另您的旅途尽善尽美，期待您再次选择入住常州新城希尔顿酒店！诚挚的！常州新城希尔顿酒店管理团队

10/10 Excellent

Yi-ching, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Nice room.
Stayed 1 night in Sep 2018
Response from Management Team of Hilton Changzhou on 7 Aug 2020
Dear guest, thank you for sharing your feedback regarding your recent stay with us at Hilton Changzhou and we’re really honored for your appraise. It’s always our aim to provide you the feeling like home. Sincerely look forward to welcoming you back soon!

8/10 Good

Verified traveller

环境很好，早餐品种也不错
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好!
Stayed 2 nights in Sep 2018