8/10 Good
Amanda
25 May 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Garden Phoenix Hotel Changsha
4.5 star property
Experience luxury at its finest. Relax by the pools or treat yourself to some pampering before heading out to explore.
Choose dates to view prices
Photo gallery for Country Garden Phoenix Hotel Changsha
At Country Garden Phoenix Hotel Changsha, enjoy a luxurious retreat with two on-site restaurants offering breakfast, lunch, and dinner options. Indulge in spa services like manicures/pedicures or relax by the indoor pool and outdoor pool. Stay connected with free in-room WiFi while taking advantage of 2 bars, a gym and multilingual staff.
Reviews
6.66.6 out of 10
Popular amenities
- Pool
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Gym
Room options
Available filters for rooms
Showing 9 of 9 rooms
View all photos for Superior Twin Room
Superior Twin Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 291 sq ft
- Sleeps 3
- 2 Single Beds
View all photos for Deluxe Double Room
Deluxe Double Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 388 sq ft
- Sleeps 3
- 1 King Bed
Deluxe Twin Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 388 sq ft
- Sleeps 3
- 2 Single Beds
View all photos for Business Double Room
Business Double Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 452 sq ft
- Sleeps 3
- 1 King Bed
Business Twin Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 452 sq ft
- Sleeps 3
- 2 Single Beds
View all photos for Executive Double Room
Executive Double Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 452 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Executive Twin Room
Executive Twin Room
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 452 sq ft
- Sleeps 3
- 2 Single Beds
View all photos for Business Suite
Business Suite
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 1109 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Honeymoon Suite (Round Bed)
Honeymoon Suite (Round Bed)
Highlights
Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
- 990 sq ft
- Sleeps 3
- 1 King Bed
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About the area
Changsha is home to Country Garden Phoenix Hotel Changsha. Hunan Arts & Crafts Museum and Hunan Museum are cultural highlights, and some of the area's landmarks include Shuiduhe Bridge and Mawangdui Han Tombs. Changsha Window of the World and Changsha Ferris Wheel are also worth visiting. Visit our Changsha travel guide
No. 325 Xingsha Road, High-Tech Development Zone, Changsha, 410100
What's nearby
- Tangren Cemetery5 min drive - 1.0 mile
- Changsha Window of the World8 min drive - 3.9 miles
- Hunan Museum18 min drive - 9.2 miles
- May Day Square20 min drive - 11.0 miles
- Hunan University25 min drive - 15.8 miles
Getting around
- Changsha South Station26 min drive
- Wanjiali Square Station26 min drive
- Changsha (CSX-Huanghua Intl.)26 min drive
Restaurants
- 晴溪庄园9 min drive
- 星巴克4 min drive
- 星巴克5 min drive
- McDonald's (麦当劳)5 min drive
- 吃饭皇帝大(星沙悦和城店)6 min drive
About this property
Country Garden Phoenix Hotel Changsha
Luxury hotel
You can look forward to a free food/drink shopping service, a hair salon and dry cleaning/laundry services at Country Garden Phoenix Hotel Changsha. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. In addition to 2 bars and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
- An indoor pool and an outdoor pool
- Free self-parking
- A shopping centre shuttle, express check-in and newspapers in the reception
- Smoke-free property, concierge services and a 24-hour front desk
Room features
All 343 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
Other amenities include:
- Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
- Bathrooms with rainfall showers and bidets
- 40-inch TVs with cable channels
- Private gardens, free infant beds and electric kettles
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Property amenities
Internet
- Available in all rooms: Free WiFi and wired internet
- Available in some public areas: Free WiFi
Parking and transport
- Free offsite parking
- Train station pick-up and drop-off shuttle (surcharge)
- Shopping centre shuttle (surcharge)
- Free self parking on site
- Limited on-site self parking
Food and drink
- 2 bars/lounges
- 2 restaurants
Things to do
- Gym
- Indoor pool
- Outdoor pool
Family friendly
- In-room cot
- Indoor pool
- Laundry facilities
- Outdoor pool
- Refrigerator on request
- Rollaway/extra bed (surcharge)
- Separate bedroom
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Hair salon
- Laundry facilities
- Luggage storage
- Newspapers in lobby
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Free grocery shopping service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Tour and ticket assistance
- Turndown service
- Wedding services
Business services
- Business centre
- Computer station
- Conference centre (9,688 square foot of space)
- Meeting rooms
Spa
- In-room massages
- Manicures/pedicures
More
- Smoke-free property
Room amenities
Bedroom
- Blackout drapes
- Down comforter
- Free cot
- Pillow menu
- Pillowtop mattress
- Premium bedding
- Rollaway/extra bed (surcharge)
Bathroom
- Bidet
- Dressing gowns
- Free toiletries
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Shower/bathtub combination
- Slippers
- Towels provided
Entertainment
- 40-inch TV with cable channels
- IPod dock
- MP3 dock
- Pay films
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
- Refrigerator on request
More
- Access via exterior corridors
- Air conditioning (climate-controlled)
- Connecting rooms available
- Desk
- Free weekday newspapers
- Heating
- Individual decor
- Individual furnishings
- Iron/ironing board on request
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 150 per day.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 800.0 per night
We have included all charges provided to us by the property.
Optional extras
- Rollaway bed fee: CNY 150 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
Property class, provided by our rating system, is based on property type, amenities and services.
Property is also known as
Country Garden Phoenix Changsha
Country Garn Phoenix Changsha
Phoenix Changsha Changsha
Country Garden Phoenix Hotel Changsha Hotel
Country Garden Phoenix Hotel Changsha Changsha
Country Garden Phoenix Hotel Changsha Hotel Changsha
Frequently asked questions
Does Country Garden Phoenix Hotel Changsha have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Country Garden Phoenix Hotel Changsha pet-friendly?
No, pets are not allowed at this property.
How much is parking at Country Garden Phoenix Hotel Changsha?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Country Garden Phoenix Hotel Changsha?
Check-in begins at 2 PM.
What time is check-out at Country Garden Phoenix Hotel Changsha?
Checkout is at noon.
Where is Country Garden Phoenix Hotel Changsha located?
Situated in Changsha, this luxury hotel is 1.2 mi (1.9 km) from Tangren Cemetery and 2.1 mi (3.4 km) from Shuiduhe Bridge. Changsha Window of the World and Hunan International Convention and Exhibition Center are also within 6 miles (10 km).
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Reviews
Country Garden Phoenix Hotel Changsha Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.6
Cleanliness
8.0
Location
7.6
Staff & service
7.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
10 - Excellent
0
Rating 8 - Good. 3 out of 4 reviews
8 - Good
3
Rating 6 - Okay. 0 out of 4 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 4 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 4 reviews
2 - Terrible
1
Reviews
2/10 Terrible
Verified traveller
17 Apr 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
人生で最悪なホテル。ワーストNo.1
外観、内装はやたら洋風に仕上げてあり、最初は「安い割りにええ感じのホテルやなぁー」て思ったのもつかの間、部屋のシャワールームに他人の髪の毛の塊が転がっていて、信じられんで嗚咽(おえつ)が走った。
「おえーー!! こんな汚いもてなしいらんで!!」一旦こんな状態を見たら、何もかもが汚く見えてくる。
部屋のカードキーも何度かざしても、全く開かず、フロントに文句ひとを言いに行ったら、対応に三人がかりで20分も待たされ、あげくの果ては「OK」の一言で終らせる始末。
やる気の無い高校生のバイトの様なスタッフは謝る気が更々無い。
「ちゃんと、カードキーが治ったか開くのを確かめに一緒に部屋まで来てくれ」と頼んでも「OK!OK!」と忙しくも無いのに門前払いの対応。本気で腹が煮え繰り返った。
室内プールも係員二人が、足を水に漬ける場所でプールサイドに置くプラスチック製のイスを30台ぐらい洗いまくり、ドロドロの水に足を漬けてプールサイドへ行った。
あまりにも気持ち悪いので、結局入らず終い。
地下一階にあるプール入り口までの通路は真っ暗で、気色悪かった。
ホテルが呼んだタクシーはぼったくりで、長沙市の五一広場まで一時間もかかり80元取られた。
帰りに道路で拾ったタクシーは、五一広場よりも遠い場所から30分でホテルに到着しタクシー料金割り増しの夜なのに50元だった。
部屋の明かりは電灯がほとんど無く、暗いので部屋の中での作業が本当にしずらいので難儀した。
レストランのスタッフも腰からシャツが丸出しのままで、英語で話しかけても眠たい顔をして対応も悪く、何かと指でアッチ、コッチと指示をする始末。
このホテルはほとんど、英語が出来ないスタッフばかり。スマホアプリで海外言語検索する能力すら無い。「よくこれで海外からの観光客を招き入れてるなぁー」と呆れてしまう。
部屋のカードキーが開かない時に、フロントに電話して来た掃除のおばはんは、自分が掃除の時に空ける為のカードキーをドア部分に当てて、開いたら知らん顔して、そのまま消え去る史上最悪の対応!!
入室前に、宿泊費を一月前にクレジットでお金を払っていたにも関わらず、デポジット(敷金)と言う奇妙なお金1,000元も現金で払わされる。
フロントを始め、スタッフが大学生のアルバイト感覚の乗りでやっているので、日本人には不向きなホテル。
レストランは下水の悪臭が漂い、とても食べるところではない。
客層悪く、スタッフの女の子にいたずらしたり、タバコを吸いながらうろうろしている輩がやたら多かった。ホテル内はタバコ臭く廊下に漂っている。
部屋内も禁煙ルームを頼んだのに、枕がたばこ臭くて眠れず頭が痛くなった。
お金を払って最悪な旅をした。
Verified traveller
8/10 Good
Verified traveller
14 Apr 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
干净整洁
酒店在星沙地区还是不错的，只是地点稍微偏僻点。
Verified traveller
8/10 Good
Ming
22 Feb 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a good time to stay this hotel.