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Response from Best Western Plus Chalmette on 2 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
2/10 Terrible
Stacy
Travelled with family, Travelled with family and small children, Travelled with partner
1 May 2024
Disliked: Cleanliness, staff & service, amenities
Was very unsatisfactory. Rented 3 rooms for 2 nights. Bedding was stained. One out of the three front desk staff we encountered was super nice the other two were very rude. After the first night they came in to “clean” our room I guess you can call it that. All they did was take the dirty towels and not replenish them so for 4 people we had 1 towel left. After originally only having 3 to start off with. Did not even bother fixing the beds. Only reason we knew they entered was the lack of towels. When asked if we could get more we were told oh no there in the washer and dryer at the moment they’ll be ready in an hour which was after check out. Then as we are told they didn’t have any we watched the cleaning staff fill the cart with clean ones. It’s not as we asked for a lot we had just asked for 1-2. Pool states it open online, but it is not. Was one of the reasons we booked there so the kids could swim for them to be disappointed.
Stacy
Stayed 2 nights in Apr 2024
Response from Best Western Plus Chalmette on 2 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
This was a perfect hotel to stay at while visiting New Orleans because it was safe and nice and we ubered to and from the French Quarter without any issues
Jacqueline
Stayed 2 nights in Apr 2024
Response from Best Western Plus Chalmette on 29 Apr 2024
Thanks for your kind words and the rating! We appreciate it!
Response from Best Western Plus Chalmette on 12 Feb 2024
Thanks so much for the rating! We appreciate it!
2/10 Terrible
William
11 Feb 2024
William
Stayed 1 night in Feb 2024
Response from Best Western Plus Chalmette on 21 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
post hurricane Katrina several years ago we moved to another city but had to return home for a funeral. Our stay here certainly lightened our load. All of your staff was very friendly and accommodating especially a gentleman by the name of Mr. Gary. We will be returning very soon!
Thank You once again!
eileen
Stayed 1 night in Jan 2024
Response from Best Western Plus Chalmette on 10 Feb 2024
Thanks so much for your kind words. Please come back and see us next time you're in town.
The staff were very friendly, from the front desk to the cleaning crew. I would definitely choose Best Western Plus again.
Madlyn
Stayed 2 nights in Jan 2024
Response from Best Western Plus Chalmette on 29 Jan 2024
Thanks for the rating! We appreciate it!
2/10 Terrible
Erin
15 Jan 2024
Erin
Stayed 1 night in Jan 2024
Response from Best Western Plus Chalmette on 17 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We hope to offer a better experience for you in the future.
Overall this hotel is good for what you pay. It is clean and comfortable but nothing over the top. Complimentary breakfast was decent. The only issues I had was the hairdryer was broken and they couldn't get me a replacement so I had to go to an event with wet hair. Staff were friendly.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Best Western Plus Chalmette on 3 Jan 2024
Response from Best Western Plus Chalmette on 10 Feb 2024
Thanks for the rating!
6/10 Okay
Bao
Business traveller
1 Jan 2024
Liked: Amenities
Disliked: Staff & service
Staffs were not very friendly. They appear passive and reluctant to help customers.
Room sound Insulation (noise proof) is poor. I was disturbed by the upper floor. Rooms avalability was so limited.
Bao
Stayed 3 nights in Dec 2023
Response from Best Western Plus Chalmette on 3 Jan 2024
Thanks for the rating, We appreciate your feedback and will use it to make us better!
Overall the stay was okay because i didnt spend much time in the room. But a few things i would say are that the room had carpetting that was filthy - i walked without socks for a coulple hours and my feet were black! There were stains on the curtains and duvet as well. Even though their breakfast timings for the weekends were till 10 - they ran out of a lot of things by 9 and don't replenish. The staff was very friendly though.
Parmita
Stayed 3 nights in Oct 2023
Response from Best Western Plus Chalmette on 31 Oct 2023
Thanks for the rating and your comments. We are always looking for ways to improve. We appreciate it!
8/10 Good
Aaron
30 Oct 2023
Liked: Cleanliness, staff & service
Aaron
Stayed 3 nights in Oct 2023
Response from Best western Plus Chalmette on 31 Oct 2023
Thanks for the rating!
8/10 Good
James
29 Oct 2023
James
Stayed 3 nights in Oct 2023
Response from Best Western Plus Chalmette on 31 Oct 2023
Thanks for the rating! We appreciate it!
6/10 Okay
Angelica
Travelled with family
28 Oct 2023
Disliked: Amenities
Breakfast was not good
Angelica
Stayed 1 night in Oct 2023
Response from Best Western Plus Chalmette on 30 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Response from Best Western Plus Chalmette on 16 Aug 2023
Thanks for the rating! We appreciate it!
6/10 Okay
LaTasha
Travelled with family
13 Aug 2023
Disliked: Cleanliness, staff & service
When I arrived at the hotel I was early. The lady behind the desk was on her phone and seemed bothered by me interrupting her for an early check. We left and when we returned closer to check in time she was still sitting away from the desk area and of course on her phone. A gentleman came to the desk to help me and the lady walked out the door still on her cellphone. While we were waiting we noticed a man had returned several time’s parking in front of the hotel under the covered entrance drinking beer and smoking cigarettes. The curtains in the room were burned and needed to be replaced. The price for this hotel should be lowered.
LaTasha
Response from Best Western Plus Chalmette on 15 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Stayed with a large group of people. Multiple a/c units were not working in room's. Refrigerators were not working. No towles in any of our rooms. Ran out of Multiple breakfast items that kids would eat. Door to get in from the pool wouldnt open from outside
Cody
Stayed 4 nights in Jul 2023
Response from Nicole on 3 Aug 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Room had a mildew order. Trash from guest room wasn't collected daily. Elevator broke on Saturday, July 21, 2023. Mis- communication regarding cleaning services. Cleaning staff difficult to communicate with due to language barrier. Friendy front desk service. Breakfast staff on weekdays very friendly and approachable.
Courtanya
Stayed 5 nights in Jul 2023
Response from Best Western Plus Chalmette on 7 Aug 2023
Thanks for the rating! We apologize for the issues, but we're glad our staff took good care of you. We appreciate your comments and will use them to improve for the future.
8/10 Good
Shelli
25 Jul 2023
Shelli
Stayed 1 night in Jul 2023
Response from Best Western Plus Chalmette on 7 Aug 2023