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"The airport shuttle was very convenient, we were greeted very nice with drinks and fast check in. The room was ready before check in time which was very convinient ! Breakfast was delicious!! Would def come back !"

"Staff was very helpful. Great breakfast. Great views of Cusco. Room was very comfortable. Shower worked great. Ac could have worked better. We just leff door slightly open to let cool air in. Highly recommended "

"Airport shuttle was amazing. The premium room's jacuzzi couldnt get hot water. Just warm and then cool. It was very frustrating. The heaters dont really expend heay, simply warm up themselves. Location is right by busy San Pedro market and it is loud with traffic and people, but worse off, all through the night - very loud disturbances. 2nd night i transfered to another room more in the corner.. i was awaken at 4 am by tons of clanging and scraping on some part of the property foundation. Extrwmely frustrating because Cusco requires ypu rest to have a better breathing experience. Now i join my group vscation tour exhausted. Some staff were very helpful, other night staff were a bit rude and condescending. I was singing this hotels praises....until the night. Disappointed. And breakfast is not kept hot. It is ice cold if you dont arrive immediately im assuming. Interior is beautiful. Roof view is awkward and just ok. But interior beauty is not enough if not functional."

"Everything was fine"

"Exceptional accommodations with wonderful staff. E stayed in the dome and i’m so glad that we chose that instead of capsules since it was so windy. "

"We had a quick stay at the Union Hotel, but I would definitely stay again. The location is excellent, and the courtyard is lovely. The room was clean and very comfortable. Shout out to the kindly staff members who was very friendly when we both checked in and out. Overall, great value and a wonderful hotel! "

"The location is perfect and we enjoyed the views and the sound of the river just out our window. Service was mediocre: We communicated in advance to have a hair dryer and water kettle for coffee, and cream/milk. None was in the room. We had to remind them and even go down to the reception desk late at night. We left early the next morning and had made arrangements in advance for breakfast to go. When we came down at the pre-planned time, nothing was ready. The receptionist went to the kitchen to make it. It took a long time and we almost left without it because we had a train to catch."

"Great hotel"

"The staff was very attentive to our needs. My wife received oxygen as soon as she arrive due to the altitude sickness. Providing a schedule for spa time outside of the office hours was handled well by the concierge. All in all, I highly recommend this hotel to family and friends!"