Centro Botín

Pros: We stayed only for one night. The reception personnel were excellent! Bed was comfortable and everything was clean. They provided all the information needed for us to move around in a short period of time, and included a place to eat traditional food, “Bodega Fuente De.” Excellent food and service. The breakfast was great as it catered to all. Glad that we were given the option to opt in during check in. The free parking space was a big plus! The picture in Expedia for the hotel and the actual location were totally different. This location is off the highway in an industrial area and although the bus to the center is not far away it is still a long walk coming back. If you needed amenities you had to go to reception. With that said, if you are passing by, it is a great option.

Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment

Clean rooms. WC also clean with a good shower. Communicative hosts. Excellently situated. Perfect for a short stay.