Thanks Erin for this review. Welcome back to Centralia Inn and make this place for anytime stay in future.

Can you describe more about your inconvenience complaint? We always think about improving so next time you are here, you should experience it with satisfaction. Welcome back to Centralia Inn

we have recently upgraded interior of guest rooms so it is day to day improvements which you might notice as well. I hope you must consider Centralia Inn for any future stay. You are most welcome again. Thanks

Thank you Kenneth for very positive response on your stay here at centralia inn

Thanks Richard. We are having house keeper on alternate days so you can always ask for any logically requirement without any hesitation. The maintenance is regularly happen externally as well as interior rooms.

Thank you Monica for this positive response.

Thank you Julita

Thank you for staying here at the property and sorry for any inconvenience happened to you during your stay. We are working on that constantly to improve guest experience for their stay.

Thanks for the feedback Dawn, we try our best with what we have here and endeavor to make it as pleasant a stay as possible. We hope to see you again.

Sorry you didn't enjoy your stay, but we appreciate your feedback. I apologize sincerely about the bedding and the towels, both are being switched out with brand new products as we speak. The toilet was not an issue that I was aware of, and the door and leftover food are issues for maintenance and housekeeping. The former now has a work order, and the latter has been addressed directly and will not happen again with my staff.Do apologize regardless that you didn't enjoy your stay, do hope you give us another chance in future, and thank you very much for the kind words regarding Fred and I. (Apologies on the smoking! I'm trying to quit anyway)

Sorry you didn't enjoy your stay, but we appreciate your feedback. If you could provide specifics we will endeavor to improve upon the current situation, and do hope that you'd stay with us again.

Really sorry you didn't enjoy your stay. I do try to make it as best I can. If you provide further feedback in future I'd really appreciate that.- John Centralia Inn Manager

Johnnie,I apologize personally for the inconvenience of your stay, should you choose to stay with us again I can promise your experience will be markedly different. We are now under new management both at the front desk, and in terms of ownership. Our heaters do function they are simply connected typically to an outlet that is directed by a back-wall switch, I presume that was the issue. It is labelled quite specifically for all guests as "heating and AC control." We've had all new heating and cooling units installed as of September. I would like to note, without hopefully being churlish, that the temperature was an average of 50, and a 36 low during your stay, not 20s. Our doors are also all being replaced within the coming week, so again should you choose to stay with us that will not be an issue again. Our linens might be basic, but if they made a mistake I apologize, and in future feel free to reach out to the front desk, I operate from 10-10 and am never hesitant to provide additional towels, toiletries, etc to guests. I aim to make your stay as comfortable as possible. The fridge was there due to ongoing renovations, and has since been removed, our stairwells are now routinely cleaned, and monitored by consistent walkthroughs and cleaning.We have not had consistent claims or issues with any pests, but I have already contacted pest control despite the lateness of this response. Roaches, or any bugs or vermin is of course unacceptable. I again deeply apologize for your experience, and hope that you might consider us again. I would kindly like to ask you to remember that we are a family operated small business, and that with running such a place, especially during a renovation, we occasionally run into issues.I hope I have at least somewhat satisfactorily responded to your issues and complaints, and I hope you had a splendid holiday season.John KCentralia Inn Manager

Thank you for letting me know some of these issues. If you choose to stay again please let us know during your stay so we can help. I have checked the light it seems to be working fine, but we will replace the fixture to prevent future issues that may arise. No one should be smoking in the stairway area at all as it is posted that is a no smoking area, so I apologize for their lack of respect for our rules. I will speak with housekeeping about the issue with toiletries and being sure to check all areas of the room for cleaning as this is not acceptable to our standards. Our office hours are 9am-11pm so I do apologize, however we have a number posted on the board to call for any after hour help. As for non-residents we also have a policy stating no excessive traffic or guest, so I will also be addressing this issue with the guest in question. The AC as stated during check-in is a switch on the wall next the thermostat that must be flipped to turn on the AC. The lock has been having issues but that is why there is a chain lock on the door until we can figure out how to permanently fix the doors bolt lock. We appreciate all your feedback so we can work towards rectifying these issues.

We are sorry the rooms cleanliness was not up to your standards and that you felt unsafe. We have never had any issues with our rooms being broken into or anything similar to that. I am not sure how to alleviate the uneasiness as there is nothing openly indicating that the property is not safe. We have cameras and an onsite manager who is always available by dialing 0 on the phone in our rooms. We hope you will reconsider staying with us in the future. Thank you for choosing our location for your stay.

Hello Mr. Aebi, Judging by your review, I have the feeling your stay was not a pleasant experience. We would really like to understand where we failed you so that we may use that as a tool of focus and improvements. We truly hope to see you on a return visit. Have safe travels.

Hello Traveler, Many thanks for taking time to leave us your honest review. I know sometimes in hotel/motel environments noise can be problematic, whether traffic or people. We really try to take steps to ensure privacy to all guests and handle issues appropriately when brought to our attention. Due to the current pandemic era, we do not stock coffee cups in the rooms presently. We try to advise our guests of this and provide cups at time of check-in and upon request. I am truly sorry if we failed to advise you at check-in and provided you with cups. More improvements coming to ALL rooms soon. Thank you choosing the Centralia Inn to meet your lodging needs. Have safe travels.

Hello Joseph, First, many thanks for choosing the Centralia Inn to meet your lodging needs. Next, thank YOU so much for taking the time to express your experience with us. We truly appreciate your kind words regarding our property. We look forward to meeting you again. Until then, have safe travels.

Hello Traveler, First, many thanks for choosing the Centralia Inn to meet your lodging needs. Second, many thanks for taking the time to leave an honest review, which we truly value and appreciate. We look forward to meeting you again on a return visit. Until then, have safest of travels.

Thank you Mr. Massman. We look forward to seeing you again.

Thank you Mr. Ghere for your kind words. We TRULY do look forward to seeing you again. Have safe travels.

Thank you Ms. Jennifer. Thank you for your kind words and it was a pleasure hosting you. We look forward to seeing you again on a return trip. Until then, have safe travels and many thanks again for your kind review.

Hello Guest, Thank you very much for your review which is taken very serious. First, I'm sorry you did not appreciate our COVID-19 distancing measures. For security and safety, we do conduct transactions outside after dark, further when we do allow individuals in the office, we only allow one person at a time. Regarding your pest issue; I did check the room and did not find anything. I'm saying there isn't anything in there, but I did not see anything. As a precaution, the room was treated and has been rented since then without incident. My sincerest apologies your stay was not without incident. Have safe travels.

Hello Mr. Bonney, Many thanks for your review and the suggestion. Perhaps, we could look into adapters for the toilet seats and have them available upon request. Thank you for the suggestion as it is truly worth looking into. Thank you for allowing Centralia Inn to meet your lodging needs. We look forward to meeting you again. Have safe travels.

Thank you Ms. "CB" for your kind words and for taking the time to leave an honest review. You touched on the COVID-19 and I want to thank you personally for recognizing our efforts to reduce P2P contact. We will make every reasonable effort to make your stay as welcoming and as comfortable as possible. Thank you for allowing Centralia Inn to meet your lodging needs. We look forward to meeting you again. Have safe travels.

Hello Guest, many thanks for choosing Centralia Inn to meet your lodging needs. Many more thanks for your kind review. Hope to see you again soon. Have safe travels.

Hello Guest, As I recall, You stated you had a pet upon checking in. I had to receive you into one of our two pet-rooms rooms that were available at that time. We take pride into the cleanliness of our rooms and the room you stayed in was recently restored, so I do not see where I can improve from "filthy". Unfortunately, as nice as the pet rooms are, the general pet odor is very hard to get rid of. Also, yes, in the evening, we like to watch tv during our down-time; and no, we do not keep the bed in the office. We hope that you were able to enjoy your down-time as well. Many thanks in choosing Centralia Inn to meet your lodging needs.

Hello Traveler, First, many thanks for choosing Centralia Inn to meet your lodging needs. Thank you, also, for the score and taking the time to do so. We really do appreciate and value feedback from our guests because we really do try meet those needs, suggestions, and concerns. We do look for to meeting you again on a future trip. Until then, have safe travels, and many thanks again.

Hello Traveler, Many thanks for staying with us and allowing us to meet your lodging needs. Many, many thanks for your kind words posted on your review. Yes, we are work in progress, one room at a time. Again, many thanks for staying. We look forward to meeting you again on a return trip. Until then, have safe travels.

Hello Traveler, Hello Traveler, Thank you for staying with us and allowing us to meet your lodging needs. We enjoy hearing feedback from our guests so that we may improve the quality of stays. Many thanks for your review and we look forward to seeing you on a return trip. Have a great day and have safe travels.

Hello Traveler, Thank you for staying with us and allowing us to meet your lodging needs. Evidently your stay was not a pleasant stay. We enjoy reading feedback from our guests. This provides areas for us to improve upon. We hope to see you on a return trip. Have a great day and have safe travels.

Hello Traveler, Thank you so much for allowing us to meet your lodging needs. Also, thank you so much for your review. We read the reviews and welcome feedback. We are glad to see that our efforts are showing through. We look forward to seeing you again, perhaps on a return trip. Again, thanks for staying and have safe travels.

Hello Traveler, Many thanks for staying with us and thank you for your review. We appreciate the feedback from our guests and we do use them as areas of opportunity for improvements. Many thanks again. Have safe travels.

Hello Traveler, Thank you for your review. Have safe travels.

Hello Traveler, I am truly sorry about the chair in your room. We do shampoo the chairs every so often and we do try hard to keep the rooms in a very presentable fashion. Had I known of the chair in your room was not in presentable conditions, I would have promptly retrieved another chair in better condition. As with all guests that stay here, I urge them to see me with concerns while they are still on the property so I have the opportunity to make things rights for them. Thank you for the review and thank you for improvement opportunities.

Hello traveler, Many thanks for choosing us to accommodate your lodging needs. Many thanks for staying with us and we look forward see you again. Thank you also for your kind review. Have safe travels.

Hello Traveler, I am so very sorry to hear of the unfortunate conditions in your room. I really would have loved to have had the opportunity to make that right for you at that very moment. Since your stay, the outlets in all rooms have been replaced. We have a great housekeeping team that has been doing an outstanding job to make all over-nights stays as comfortable as possible. Moving forward, we encourage all guests to come to us soon as there is an issue so that we can make things right for them asap. I hope that you do give us another chance on your next trip through. Many thanks for your review, which has given us the opportunities to focus on areas of improvement. Have safe travels.

I would like to apologize for the inconvenience you had during your short stay with us at the Centralia Inn. All I was trying to do was to resolve the issues you had and accommodate you to the best I could. I am not sure why you seem to come up with the issues in the room over 2 hours after check in. I was just doing my job to investigate the issues and try my best to resolve them as quickly as possible.

Hello Paul, Many thanks for your review. We look forward to your return and continued business. Have safe travels.

Hello Paul, Thank you for your review. We look forward to accommodating you again in the near future.

Hello Mr. Carson, I am very sorry you experienced the rudeness of other people. Rest assured the complaint you brought to me was handled the very next day. We will not tolerate other people projecting unwanted behavior unto other guests. I hope that you will give us another chance when and if you're ever back in the area. I hope that your future travels are far less eventful. Best regards.

Hello Traveler, I try very hard to explain the heating system in the rooms. Yes the building is an older building but the heating system works very well. If I failed to explain how to get the heat going, I am truly sorry. However, had I known you were having issues with the heat, I would have come to your room and shown you the simplicity of the heater. Most confuse the heater with the A/C. I am truly sorry you spent a cold night in the room. I hope that going forward, you would have no problem coming to the office to discuss this types of issues. It is our goal to make sure ALL guests are comfortable, and we will do what we reasonably can do ensure that guests are comfortable. We look forward to seeing you again and wish you well on your travels.

Hello Traveler, Thank you for your review. We look forward to seeing you again. Best wishes on your travels.

Hello Traveler, First, many apologies on getting back to you. I am very glad you had an enjoyable stay. Second, Many, many thanks for taking the time to submit a generous review. Again, my sincerest apologies for the lateness of this response. I hope that you have returned since and the stay was as enjoyable as the first. Have safe travels.

Dear Traveler, Thank you for your review. Yes, we are a work in progress and we are trying work with what we have currently. Yes we did complete minor upgrades this past weekend and have plans to complete more in the near future. We thank you for your patronage and look forward to serving you again. Regards.