Search Hotels Suites in Central Retail District

"Stunning hotel and spa but I feel the rooms do let it down and don’t match at all. Breakfast was incredible but expensive. Sadly only got offered 50% off an upgrade when the hotel was empty. Glass table in room was very scratched and decor just boring if I’m honest. Bathroom - shower door didn’t go to the floor so made bathroom floor very wet and dangerous. Shower was okay and toiletries felt watered down. Staff were as helpful as they could have been. Allowed to drop bags off outside hotel but nearest NCP is £33 for 24 hours. Was very lucky to find a space on the road next to hotel but only 5 spaces. Card for the room stopped working twice also."

"Receptionist refused to hand over key cards to my 2 daughters even after i checked in online. Made the stay negative from the 1st minute they stepped into the hotel. When they say they treat everyone as an adult over the age of 15 is a lie. A 17 and 19 year old was not allowed to check in until I sent my photo ID in an email. Follow up messages to my daughters were about quality of sleep. Very poor due to substandard pillows."