Search Hotels by Kempinski Hotels & Resorts in Central Plain from £82

"The staff were always willing to help with problems related to my not being able to get Google"

"I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things. Would stay again… "

"very nice"

"Nice hotel - staff friendly as they can be considered language differences- the afternoon tea provided 2:30om-5pm was a bonus. Restaurant in the evening was very tasty - especially the duck. "

"This place is fabulous as it’s near everything and easily accessible to most tourist places!"

"The staffs were very friendly and helpful. Like to especially thank 王云 who went out of her way to help us secure entrance tickets to the Shannxi History Museum on line. Appreciate her patience as it took numerous attempts to do so. "

"We really enjoyed our stay in this hotel. It’s very close to public transportation, close to many food places and shopping malls."

"The staff at the hotel were super friendly. We were traveling with 2 young children. Upon our arrival, they gave us a free upgrade to a larger room to make the stay more pleasant. Hotel is located in the city centre, which makes traveling super convenient. The staff at the concierge even gave us a cute handdrawn map for tourist attractions and local food. Absolutely loved it!"

"Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us."