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Reviews of Cresta Palace

4 out of 5
Cresta Palace
Via Maistra 75, Celerina-Schlarigna, GR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 90 reviews" "
Rating 8 - Good. 19 out of 90 reviews" "
Rating 6 - Okay. 3 out of 90 reviews" "
Rating 4 - Poor. 0 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Michael

Travelled with family
Perfect in every way!
Stayed 4 nights in Jul 2023
Response from Liane Kohl, Executive Assistant on 20 Jul 2023
Dear Robert, thank you very much for your stay with us and for your great review! We look forward to welcoming you back soon. Kind regards

10/10 Excellent

Patrizia

Stayed 2 nights in Jul 2023
Response from Liane Kohl on 17 Jul 2023
Dear PatriziaThank you so much for your wonderful feedback. We are very pleased that you enjoyed your stay with us. Best regards from sunny Celerina

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
We were very happy! Very nice hotel and very children friendly! Thank you!
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location and great service.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quick getaway
Generally great. Especially the Spa area. The noise from kids running in the corridors needs to be controlled as the sound travels easily. Hotel corridors aren't a playground.
Stayed 4 nights in Dec 2020
Response from Manager's Assistant on 1 Jan 2021
Dear guest Thank you for your positive feedback about your stay with us. We are pleased that you enjoyed the spa area in particular! We would also like to thank you for your comment regarding the children running in the corridors. We will pay special attention to ensure that this does not happen again. See you soon in Celerina and all the best for the new year! Best regards, Franziska Felix Manager's Asssistant

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and clean
Stayed 2 nights in Oct 2020
Response from Direktionsassistenz on 11 Oct 2020
Thank you very much! All the best and see you soon Franziska Felix Manager's Assistant

8/10 Good

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good clean room, furnishing a bit outdated
Stayed 1 night in Sep 2020
Response from Franziska Felix on 20 Sept 2020
Dear Giuseppe Many thanks for your positive feedback! We are happy to hear that you enjoyed your stay at the Cresta Palac! We are pleased to inform you that a substantial room renovation is planned for spring 2021. Best wishes from Celerina Franziska Felix Manager's Assistant / Marketing

8/10 Good

Alexey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Review
Excellent
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not great.. only the breakfast saved the day
Shower is badly designed. Hotel is old and in need of some remodeling. Carpets are very old. The room has the smallest Tv I have seen in my entire life, something close to 12-15 inch tv.
Stayed 1 night in Aug 2019

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

SANDIIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class 4.5 star !!
This is a great property. High value for money. minibar is free !! However some dampeners, 1) Being a vegetarian, I asked the very nice receptionist if they can provide some vegetarian options in the breakfast menu. they were so kind to understand and oblige. Rude shock in the middle of the breakfast was when they presented me with a bill for it !! tsk tsk!! But i protested and they obliged after trying 2-3 times to coax me into paying. so no love lost ! 2) They do pick up and drops - However with a rider, they will not pick up from St Moritz (only 2kms away)which is the main attraction due to which they even get a booking - Must rethink this policy , no ?
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and clean
friendly and great hotel. very happy with this choice! always again...
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel near the Slopes
Great hotel.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Weekend break
Overall very nice but the pillows are horrible - too flat and have no substance to them and the "pillow to order" service does not offer better choices. The specific room had noise and vibration from the floor above which made sleep difficult. Breakfast was excellent! The Spa and pool are also excellent. Proximity to the train - excellent!
Stayed 2 nights in Mar 2018
Response from Cresta Palace on 22 Mar 2018
Dear guest Thank you for your overall positive feedback. We are glad to hear that you particularly enjoyed our breakfast buffet, the spa and the central location of the Cresta Palace Hotel. We are really sorry that we were not able assisting you to find the right pillow for your personal needs. We have a large selection of different kinds of pillows, not only shapes but also different fillings like rose petals or mountain herbs. Please get in touch with me during your next visit – it is always my pleasure to support our guests and we always find a good solution. Warm regards from Celerina Kai W. Ulrich Director

6/10 Okay

Arina, Miami

Liked: Room comfort
Could be better
First of all, it's not ski-in-ski-out. You'll have to carry skis 1/2 km. Secondly, the spa with sauna start working only from 3 till 8PM. Tthe pool works from 9AM to 8PM. At 9 AM the teapot and hammam are cold, but at 8PM they make sure you leave the area. Housekeeping saves on toiletries, we have to ask for q-tips and cotton discs.
Stayed 5 nights in Jan 2018

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Serdag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel , spa , room . only con is they hand you a paper after check in and tell you to go back to your car at the parking lot immediately to put it. Its disturbing after a long trip at the bad weather.
Stayed 1 night in Jul 2017
Thank you very much for your great review! It was a pleasure to have you staying with us! With best personal regards Kai W. Ulrich General Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel with charm!
The hotel staff were super friendly, helpful, and informative. The breakfast buffet was exceptional offering fresh fruits, variety of cheese, meats, cereals, and breads/rolls. Wellness area was very modern and comfortable, especially after hiking for 8 hours. The free lift,rail,bus pass was unexpected and there was no need for a car. The town was cute and very accessible via the bahn. The there was free cake during the late afternoon coffee hour.

10/10 Excellent

Carol B, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like a queen!
What an elegant hotel!! Worth the cost in every way. We loved our stay. It is in a wonderful location for touring the Engadin Valley.

8/10 Good

hotel owner

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

10/10 Excellent

D Jones, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Vacation In And Of a Itself
The Cresta Palace is a wonderful hotel in a beautiful setting with fabulous room accommodations. The General Manager takes a personal interest in each guest, and the hotel experience was very enjoyable. The hotel staff was helpful and go out of their way to assist in anyway possible. The food was excellent.

8/10 Good

Ingrid

Stayed 3 nights in Feb 2024

10/10 Excellent

Yasnay

Stayed 1 night in Jan 2024

10/10 Excellent

Mattias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Liane Kohl, Executive Assistant on 20 Jan 2024
Lieber MattiasHerzlichen Dank für Ihren Besuch und Ihre 10-Punkte-Bewertung.Wir freuen uns auf ein Wiedersehen!Herzliche Grüsse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Liane Kohl, Executive Assistant on 14 Jan 2024
Lieber AnonymousVielen Dank für Ihren Besuch und Ihre wundervolle Bewertung!Wir freuen uns auf ein Wiedersehen.Herzliche Grüsse

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wirklich GUT!!
Stayed 3 nights in Sep 2023
Response from Liane Kohl, Executive Assistant on 9 Sept 2023
Lieber EmilHerzlichen Dank für Ihren Besuch und für Ihre wunderbare Bewertung.Wir freuen uns auf ein Wiedersehen!Herzliche Grüsse

10/10 Excellent

Walter

Stayed 1 night in Aug 2023
Response from Liane Kohl, Executive Assistant on 2 Sept 2023
Lieber Gast Herzlichen Dank für Ihren Besuch und Ihre wundervolle Bewertung.Wir freuen uns auf ein Wiedersehen!Herzliche Grüsse

10/10 Excellent

Werner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gleichbleibend hervorragender Standard mit sauberen, grossen Zimmern, freundlichem Personal, guter Küche. Gerne bald wieder
Stayed 3 nights in Aug 2023
Response from Liane Kohl, Executive Assistant on 21 Aug 2023
Lieber GastHerzlichen Dank für Ihren Besuch und dass Sie sich die Zeit für ein Feedback genommen haben. Wir freuen uns, dass Sie Ihren Aufenthalt geniessen konnten und hoffen Sie bald wieder bei uns im Cresta Palace Celerina zu begrüssen.Herzliche Grüsse

10/10 Excellent

Olaf

Stayed 4 nights in Aug 2023
Response from Liane Kohl, Executive Assistant on 10 Aug 2023
Lieber GastHerzlichen Dank für Ihren Besuch und, dass Sie sich die Zeit genommen haben, Ihre positives Feedback zu Teilen.Wir freuen uns auf ein Wiedersehen!Herzliche Grüsse

8/10 Good

HUSER

Stayed 2 nights in Mar 2023
Response from Liane Kohl, Direktionsassistentin on 25 Mar 2023
Lieber GastHerzlichen Dank für Ihren Besuch und Ihr Feedback.Wir freuen uns, Sie bald einmal wieder im Cresta Palace Celerina zu begrüssen.Herzlichst

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2022
Response from Markus Tauss on 18 Oct 2022
Lieber Gast,Herzlichen Dank für Ihren Besuch und Ihre positive Bewertung! Wir hoffen, Sie bald wieder bei uns im Cresta Palace Celerina begrüssen zu dürfen.Herzliche GrüsseMarkus Tauss und das gesamte Cresta Palace Team

8/10 Good

Fritz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr herzlicher Empfang, begleiteter Rundgang, hilfsbereit, schönes renoviertes Zimmer erhalten, reichhaltiges Frühstückangebot, tolles Speiseangebot etc. Eigentlich gerne wieder. Negativ, aber da kann das Hotel eigentlich nichts dafür, dass es immer noch Personen gibt, welche das Hallenbad benutzen, ohne sich vorher zu duschen! Das ist für uns nicht tolerierbar.
Stayed 3 nights in Oct 2022
Response from Markus Tauss und das gesamte Cresta Palace Team on 14 Oct 2022
Liebe Gäste,wir bedanken uns vielmals für Ihr schönes Feedback! Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat und leiten Ihre Kompliment gerne an die Teams weiter. Wir hoffen, Sie bald wieder bei uns im Engadin willkommen heissen zu dürfen!Herzliche Grüsse aus Celerina

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Celerina
We spent a long weekend to celebrate my husband’s birthday at the Cresta Palace Hotel. First time in Celerina and at this hotel. We loved the small town and its perfect location, few minutes away from St. Moritz, Silvaplana, Sils Maria, etc. The cable car station to Piz Nair, train station, bus stop, bakery, shopping facilities and restaurants are all within walking distance. The hotel was recently renovated and our room was new, spacious, clean and quiet. The swimming and spa were not big, but nice and clean. Unfortunately this time we didn’t try the hotel’s restaurants, but there were plenty of options and the Italian restaurant has excellent reviews. Breakfast was fine. The service was extremely friendly and helpful. We would like to visit the hotel soon again, we were positively surprised. Can definitely recommend it.
Stayed 2 nights in Jul 2022
Response from Markus Tauss and the entire Cresta Palace Team on 17 Jul 2022
Dear guests, We thank you very much for your great review. We are delighted to read that you enjoyed your stay with us so much. We look forward to welcoming you back to the Cresta Palace again soon! Best regards,

10/10 Excellent

BRUNO PASCAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Peter

Stayed 3 nights in Jan 2022

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Séjour très agréable, bons repas et joli SPA
Stayed 3 nights in Sep 2021

10/10 Excellent

Taekang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔정원
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

10/10 Excellent

Yann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Urs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt für „den“ entspannten Engadinaufenthalt...
Wie immer erstklassig - top Service, top Lage, top Infrastruktur - bis demnächst...
Stayed 4 nights in Feb 2021
Response from David Frei on 22 Feb 2021
Lieber Urs Vielen herzlichen Dank für die netten Worte! Wir freuen uns ausserordentlich, dass wir wieder begeistern konnten. Bis bald wieder, bis dahin alles Gute und beste Gesundheit! Ihr Cresta Palace Team

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Direktionsassistenz on 1 Jan 2021
Liebe Anna Vielen herzlichen Dank für Ihre positive Rückmeldung! Wir freuen uns auf ein baldiges Wiedersehen und wünschne Ihnen für das neue Jahr nur das Beste! Beste Grüsse Franziska Felix Direktionsassistentin

10/10 Excellent

Conny, Zürich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein tolles, klassisches Hotel mit Stil. Auf dem Frühstücksbuffet fehlte nichts. Der Speisesaal mit den grossen Fenstern und dieser Aussicht ist einfach fantastisch. Das Zimmer war zweckmässig, die Molton Brown Produkte im Badezimmer top. Das Personal war sehr freundlich und hilfsbereit. Die Flasche Wasser für die Heimreise setzte dem Aufenthalt noch die Krone auf.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel idéalement placé. Service impeccable et chaleureux. Même avec la crise du Covid-19 je me suis toujours senti en sécurité.
Stayed 8 nights in Sep 2020
Response from Franziska Felix on 7 Oct 2020
Merci beaucoup pour vos commentaires positifs ! Nous nous réjouissons de vous voir bientôt ! Avec mes meilleures salutations Francesca Felix Assistant de direction

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Einrichtung zum Teil nicht "gemütlich" (Sessel in den Zimmern statt Sofa, Liegen im Wellnesvbereich). Personal hat keine einheitliche Philosophie den Gästen gegenüber (Preis, Hotelinstruktionen). Personal sehr freundlich und aufgeschlossen. Frühstücksbüffet sehr großzügig.
Stayed 7 nights in Sep 2020
Response from Direktionsassistenz on 11 Oct 2020
Sehr geehrter Gast Besten Dank für Ihre Rückmeldung. Es freut uns, dass Ihr Aufenthalt mit schönen Erinnungen verbunden ist! Betreffend der Zimmereinrichtung informieren wir Sie gern, dass im Frühling 2021 ein umfassender Umbau geplant ist. Es würde uns freuen, Sie spätestens dann wieder bei uns Willkommen zu heissen. Freundliche Grüsse Franziska Felix Direktionsassistentin

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geniesserferien im Engadin
Wir sind seit Jahren jeden Herbst im Engadin und lieben den Aufenthalt in Celerina. Neben 5 wunderschönen typischen Engadiner Sonnentagen mit entsprechenden Wanderungen hatten wir dieses Jahr auch drei Tage mit Starkregen. Damit konnten wir auch die Annehmlichkeiten dieses Hotels mit Spa etc. richtig geniessen.Das Zimmer war geräumig,, hell und bequem.Excellente Halbpension, wobei die Coronamassnahmen sehr gut umgesetzt wurden, freundliche und sehr persönliche Bedienung.
Stayed 7 nights in Aug 2020
Response from Franziska Felix (Direktionsassistentin/Marketing) on 1 Sept 2020
Lieber Roger Im Namen vom ganzen Cresta Palace Team bedanken wir uns sehr herzlich für Ihre liebenswürdigen Zeilen. Es freut uns riesig, dass Sie sich bei uns rundum wohl gefühlt haben und Ihr Besuch mit vielen schönen Erinnerungen verbunden ist. Wir freuen uns auf bald! Herzliche Grüsse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020
Response from Franziska Felix (Direktionsassistenz / Marketing) on 1 Sept 2020
Lieber Gast, danke für Ihre positive Rückmeldung! Wir freuen uns auf Ihren nächsten Besuch und verbleiben mit den besten Grüssen aus Celerina

10/10 Excellent

Pfeuti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfach nur super gut 👌👍
Absolut ruhig, sehr schöne Zimmer. Hilfsbereit und sehr ausgezeichnet freundliche Mitarbeiter. Frühstücksbuffet fenomenal und reichhaltig! 1000% zu empfehlen 💖
Stayed 1 night in Aug 2020
Response from Direktionsassistenz / Marketing on 11 Aug 2020
Lieber Pfeuti Herzlichen Dank für Ihre tolle Rückmeldung. Wir alle haben uns sehr darüber gefreut. Auf bald und herzliche Grüsse Franziska Felix

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020