We have styed at this property just over a year ago, and really enjoyed every minute of our stay. Which is why we decided to book it again for our more recent visit as it had been such a magical, luxurious and special experience.
This time we were disappointed, we stayed in an apartment, just over the reception area.
It was on the upper floor over a coffee shop. There was no one to take our bags to our room, the appartment was cold and we smelt hint of tobacco smoke. The furniture in the main area didn't seem too luxurious, infact, the decor of the main room was bear and a bit dirty, it seemed as if it was thrown together with odds and ends left over from other rooms. The bathroom had no bath, but the shower was wonderful. There were no robes left out so I rang down to reception. I found makeup on the shelf over the radiator and noticed a black tooth brush down at the side of the sink which seemed to be there a while, the floor was very dusty. The kitchen was not very well equipeted, no tea towels, pots and only one pan. We ate in the first night and I had to wash the trays in the oven because a fish cake from a previous guest was stuck to the underbase. The lighting in the main room was really poor to read under so we had to bring two lamps in from the bedroom. We later had to call reception to fix the heating as it still it hadn't been turned on.We ate at the Orangerywhich was woderful we enjoyed the grounds, and staff were very friendly. Room not as luxurious this time