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Nice big area to stay.
There were dirty dishes in the microwave. Also breakfast was disappointing- no eggs, no oatmeal, out of most things.
Peggy
Stayed 1 night in Apr 2024
Response from Kaitlyn-Front Desk Rep. on 23 Apr 2024
Hi Ms. Brendel, Glad you enjoyed the area. Sorry our cleanliness wasn't to your standards or ours we will definitely be having a meeting with staff to ensure this is prevented from happening in the future. We hope you choose to stay with us again in the future!
Very few amentiies (no lotion, no iron/ironing board), and the sink stopper was broken and sitting beside the sink. The furniture is quite old and tired looking, not what one would expect for a Marriott.
Gordon
Stayed 1 night in Mar 2024
Response from Laura on 15 Mar 2024
Thank you for your response regarding your stay with us! I will be sure to get with the maintenance and housekeeping team to ensure that these issues will be corrected. We hope to welcome you back next time you are in Cedar Rapids!
Thank you for the great review, Brooke! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Thank you for the great review, Denise! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Thank you for the great review, Russell! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Thank you for the great review, Mark! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Thank you for the great review, Johnathan! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
10/10 Excellent
Sara
22 Nov 2023
Sara
Stayed 1 night in Nov 2023
Response from Breanna on 17 Jan 2024
Thank you for the great review, Sara! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Thank you for the great review, Alice! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town!
Thank you for choosing to stay with us we hope you choose to stay with us again.
4/10 Poor
Patrick
10 Aug 2023
Housekeeping, never came to room to empty trash.
Had to ask for fresh towels.
Patrick
Response from General Manager on 22 Oct 2023
I want to take the time to thank you for your feedback. We sincerely apologize for not providing these services for you. I have informed the housekeeping dept to ensure this does not reoccur in the future. Please reach out if there is anything we can help with.
6/10 Okay
Verified traveller
13 Jun 2023
A/C was broken, Bathroom sink had no hot water and sink was clogged. There was stains on all the furniture and bathroom walls.
Verified traveller
Stayed 21 nights in May 2023
Response from General Manager on 22 Oct 2023
Thank you for taking the time to give us feedback. I have informed maintenance department to address the issues you expeirenced during your stay. This is below our standard and we strive to do better. If there is anything else I can assist with please let us know.
10/10 Excellent
Jan
Travelled with family
9 Jun 2023
Liked: Cleanliness, staff & service
The breakfast buffet was great! The room was spacious and clean! The hotel staff was very friendly and accommodating!
Jan
Stayed 1 night in Jun 2023
Response from General Manager on 31 Oct 2023
Thank you for the great review, Jan! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. It's wonderful to know that our courteous staff and refreshed accommodations left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to seeing you again the next time you're in town!
4/10 Poor
Ivette
Travelled with family
15 May 2023
Disliked: Cleanliness, staff & service
There was spoiled food in the fridge from a previous guest. The person at the front desk was also attending to the breakfast. It was too much work, and it showed.
Ivette
Stayed 2 nights in May 2023
Response from General Manager on 31 Oct 2023
Thank you for the review, Ivette. Although we are glad you stayed with us, we regret that your time with us was less than perfect. We are disheartened that our cleanliness was not up to standard. We hope you give us another chance to give you the service that we are accustomed to providing.
Room was very nice and clean. Provided breakfast wasn’t much to brag about. Eggs were undercooked and so was the bacon. I wouldn’t stay there because it included a breakfast.
Kenneth
Stayed 2 nights in Mar 2023
Response from General Manager on 31 Oct 2023
Thank you for the great review, Kenneth! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Thank you for the review, Donna.Although we are glad you enjoyed your stay with us, we regret that your time with us was less than perfect. We are disheartened that our furnishings did not exceed your expectations.We hope you give us another chance to give you the service that we are accustomed to providing.
Pool wasnt working due to filthy people, staff was crabby, breakfast was microwaved burritos and the room was totally less than!
Holi
Stayed 1 night in Jul 2022
Response from Customer Service on 27 Jul 2022
Thank you for your review, Holi.
We are disappointed that you experience so many inconveniences during your stay with us. We strive to provide our guests only the best services which is why we regret to hear our cleanliness did not meet your expectations. We are also sorry that our staff was unable to assist you in every way possible and make you feel welcomed. Please know we value your feedback so we will be sure to share all of your concerns with our management team so we may improve for the future.
We hope for another opportunity to share the high-caliber service we are truly capable of sharing with our guests.
10/10 Excellent
Jessica
Travelled with family, Travelled with family and small children
The house keeping staff was friendly and enthusiastic. The rooms were very clean and had everything we needed for a very reasonable price.
Jessica
Stayed 1 night in Jul 2022
Response from Customer Service on 19 Jul 2022
Thank you for the great review, Jessica!
We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. It's wonderful to know that our courteous staff and refreshed accommodations left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town!
8/10 Good
Michelle
21 Jun 2022
Michelle
Stayed 1 night in Jun 2022
Response from Breanna on 17 Jan 2024
Thank you for the great review, Michelle! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. We truly appreciate you taking the time to share your thoughts with us.
Great room and kitchenette. Bathroom was spacious and shower was amazing
margaret
Stayed 2 nights in May 2022
Response from Customer Service on 13 Jun 2022
Thank you for this feedback, Margaret!
We are so glad to see that your recent stay at Residence Inn by Marriott Cedar Rapids South was so positive and that our rooms, features, and spacious accommodations could exceed your expectations. We'd love to host you again soon for an even better time. Given your rating, please let us know how we can make your next visit perfect!
4/10 Poor
Kyle
Travelled with family, Business traveller
15 May 2022
Liked: Amenities
Disliked: Staff & service
We arrived at hotel at 1515 (check in is 1500)in the afternoon. When we came in we were told there were no clean rooms and had to wait with my wife and children in the hotel lobby until room was ready. Shower leaked all over the floor in the bathroom. Smell in the room was bad and musty. Not terrible. But not the best either
Kyle
Stayed 1 night in May 2022
Response from Customer Service on 16 May 2022
We appreciate your feedback, Kyle.
Our team is sincerely sorry to hear that your recent visit was anything less than ideal. We strive to offer top notch accommodations, so we are disappointed to hear that we missed the mark. We will be addressing your concerns with the appropriate members of our team moving forward, and we hope that you will give us another chance to impress you in the future.
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
2/10 Terrible
duncan
11 Mar 2022
duncan
Stayed 5 nights in Mar 2022
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
The room was good size and would have been nice if it were cleaned properly - furniture was dirty, floor was sticky, and I saw a mouse in the hallway as I was leaving. The staff were not friendly nor accommodating. I was very disappointed and disgusted with the cleanliness of this facility. Would not recommend!
Julia
Stayed 1 night in Dec 2021
Response from Melissa on 12 Jan 2022
Julia,
I am very sorry to hear about the cleanliness issues that occurred during your stay. I will be discussing these issues with the appropriate staff, so this does not happen going forward. I appreciate your feedback.
Thank you,
Melissa Meyer
Kindness when we brought in our pets. Shared generous knowledge of the area.
Rachael
Stayed 1 night in Nov 2021
Response from Melissa Meyer on 14 Jan 2022
Thank you for choosing Residence Inn south for your stay. We are so happy to hear you had a wonderful stay. We welcome and love all of our guests, even the furry ones. :-)
I pay for the room through expedia and then they require a credit card for incidentals and when my daughter checks out twice now they have charged her debit card for the room again so we are being double charged. I have had to call the hotel both times to get a refund.
Cheri
Stayed 1 night in Nov 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
We liked the room and lobby. The pool was closed and it was very noisy in the parking lot.
DALE
Stayed 3 nights in Oct 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
Great place to stay with everything you need! It's just like a studio with a full size fridge, electric stove, dishwasher, microwave and a sink! Soft pillows and bedding and a big size bathroom made this stay enjoyable. Highly recommended!!
Cliff
Stayed 1 night in Aug 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
Staff was very pleasant however they had to apology for no food at breakfast, closed swimming pool. Did not have bottled water for 2 days, supply problem was evident
Harry Eldon
Stayed 4 nights in Aug 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
It was very well kept and the breakfast 🍳 was always good I really like my time there.
Verified traveller
Stayed 19 nights in Jul 2021
Response from General Manager on 31 Oct 2023
Thank you for the great review! We're pleased to hear that you enjoyed your stay at Residence Inn by Marriott Cedar Rapids South. It's wonderful to know that our courteous staff and refreshed accommodations left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town!
4/10 Poor
Verified traveller
9 Jul 2021
Verified traveller
Stayed 10 nights in Jun 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
An older area of town, but this is really a great hotel
Christopher
Stayed 3 nights in Jun 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
The hotel is nice and clean but I paid for this hotel through Expedia and then the hotel charged me again at check in. Still trying to resolve although I had proof the said it they didn't do it.
Verified traveller
Stayed 1 night in May 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
Thank you for your response regarding your stay with us! We hope to welcome you back next time you are in Cedar Rapids!
4/10 Poor
Joshua
Travelled with family
27 Apr 2021
Liked: Room comfort
Disliked: Cleanliness
Joshua
Stayed 1 night in Apr 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
My pets enjoyed it as well. Great property with range
Verified traveller
Stayed 1 night in Apr 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
6/10 Okay
Verified traveller
17 Mar 2021
Verified traveller
Stayed 1 night in Mar 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
Have stayed here several times & have always had a great experience. Only issue I found this time was that the fitness center needs to be attended more often. I notified the desk once that I took the last towel - the next day there were 4 (other people may have used some in the 24 hrs). I was there 2 wks and never saw any changes in the room other than that. Was a spray bottle for cleaning, but the paper towels were never replaced.
Verified traveller
Stayed 12 nights in Feb 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
6/10 Okay
Verified traveller
Travelled with family
1 Mar 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
I would not rate this hotel as 3 star anymore. Due to time this place is in need of maintenance. The pool was shut down due to no maintenance. There was garbage all around the buildings including dog poop that people did not pick up. The staff was great although we had someone pop in our room every day without waiting for someone to answer the door. In one room there was wax melted on the floor and wall. In the other room there was rusting in the bathroom due to no fans in the bathroom to help with moisture control. Molding on some of the wall edges were missing. The was also has a stack of cardboard supporting one of the legs of the bed.
Verified traveller
Stayed 2 nights in Feb 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
We had a little problem with the first room we were put in. The 2nd was really good. Besides some questionable spots on the couch the room was pretty clean and the person that checked us in was very friendly.
Verified traveller
Stayed 1 night in Jan 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
Excellent service. There were some parts of the room that could have used a bit more cleaning; crusty food on the sofa and some sticky substance on the floor in the bathroom.
Michelle
Stayed 1 night in Jan 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
Very clean and quiet, only thing is they let a associate of mine into my room without my knowledge!, i returned to my room , key wouldn work come to relize , they gave him a key , an he wasn't even on my room!?
Brandi
Stayed 1 night in Jan 2021
Response from Breanna on 22 Mar 2024
Thank you for your review! We appreciate you taking the time to let us know how you enjoyed your stay. We hope to welcome you back next time you are in Cedar Rapids!
The room smelled nasty, there was oly 2 towels in the suite we had, the tub stopper was broken so giving my little one a bath was difficult. The rack that they keep the conditioner, shampoo, and body wash was in was broke off the wall. The bathroom door wouldn't shut and latch all the way.
Jamie
Stayed 1 night in Jan 2021
Response from Breanna on 22 Mar 2024
Thank you for staying with us. We will take your score under consideration for training and bettering our hotel.
10/10 Excellent
Verified traveller
24 Dec 2020
Liked: Cleanliness, staff & service
We really appreciate the extra work they do to keep everything sanitized. The room was very clean and comfortable.
Verified traveller
Stayed 2 nights in Dec 2020
Response from General Manager on 29 Dec 2020
Hello -
Thank you for taking the time to review us. We are glad you notice the extra work we do to take care of the hotel. We hope to have you back again!