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They hotel was dirty all around. The power did not work on one wall. Could not use light for desk . The microwave would not work. There was garbage in the closet.
Overflowing trash cans around property.
bath tub was dirty / shower was dirty .
Cigarette butts all around outside of property.
Picture on Expedia looked nothing like the actual property .I travel a lot for work and this was the worst hotel I've stayed at in a long time
The lobby concessions were out.
The list goes on and on. Everything was worn out and unkept.
This is the first bad review I've ever written about any place I've ever been, but I thought someone should know.
CHRISTINE
Stayed 4 nights in Apr 2024
Response from Wingate on 23 Apr 2024
Sorry your stay was not up to par. I have shared your review with staff to prevent these issues from reoccurring. Again we sincerely apologize and we hope that you will stay with us again in the future!
The door did not open or shut with out pulling or pushing shut. It was dusty. Example the tissue box had a very nice coating of dust in it. The mirror outer edge which was black coating of dust. Bathroom was dirty when i arrived. The windows and front glass door to the lobby was dorty all four days i was there. Only had snow the the morning i checked out. So they could of at least cleaned them once. The 1st full day i was there. I cam back after 6 pm. The room was not cleaned. Not really am issue. Until 7:30 pm that night when they came to clean the room. Staff was very nice.
Breakfast was not the best.
Stephanie
Stayed 3 nights in Apr 2024
Response from Wingate on 7 Apr 2024
Thank you for your feedback. We will be addressing your concerns.
We had room number 106 and every morning from 345-11am it was extremely loud because the kitchen was on the other wall. Banging on wall and clinging dishes and pans and music. I had to get up one morning and bust into the kitchen where the music was blaring and the girl was dancing and banging dishes around to the cowboy cha cha… I told her WTH we are trying to sleep over here. It was a tiresome weekend to say the least.
Paul or Shirley
Stayed 3 nights in Mar 2024
Response from Wingate Cedar City on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cedar City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Good
Amy
23 Mar 2024
Liked: Staff & service
Amy
Stayed 1 night in Mar 2024
Response from Wingate on 28 Mar 2024
Thank you for your review. We hope to see you on your next visit.
6/10 Okay
Caroline
17 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Caroline
Stayed 1 night in Mar 2024
Response from Wingate Cedar City on 23 Mar 2024
Thank you for taking the time to write a review. We appreciate your feedback and look forward to welcoming you back on your next visit.
Thank you for your review, hope to see you on your next visit!
8/10 Good
Chris
Travelled with family
19 Feb 2024
Liked: Cleanliness
This hotel was a bit older, but the room was clean and the bed was pretty comfortable. The breakfast room was so tiny and crowded and the food was always gone, so we didn’t bother with the breakfast after the first day.
Chris
Stayed 3 nights in Feb 2024
Response from Wingate Cedar City on 19 Feb 2024
Thank you for your review, hope to see you on your next visit!
Great staff, super clean, Dove brand products, and the indoor hot tub is perfect after the slopes
Robert
Stayed 3 nights in Feb 2024
Response from Cindy FDM on 15 Feb 2024
Thank you for your review. We hope to see you on your next visit.
6/10 Okay
PAM, American Falls
3 Feb 2024
PAM
Stayed 1 night in Feb 2024
Response from Wingate Cedar City on 23 Mar 2024
Thank you for taking the time to review us. We appreciate your feedback and hope to see you again on your next visit!
6/10 Okay
Matthew
31 Jan 2024
Liked: Staff & service
Matthew
Stayed 1 night in Jan 2024
Response from Wingate Cedar City on 10 Feb 2024
Thank you for your review, hope to see you on your next visit!
10/10 Excellent
Mary
15 Jan 2024
Mary
Response from Wingate on 17 Jan 2024
Thank you for your review. We are happy you enjoyed your stay and look forward to seeing you on your next trip to Southern Utah
8/10 Good
Andrew
Travelled with family
4 Jan 2024
Liked: Cleanliness, staff & service
The upstairs hallways needed to be scrubbed there was filthy spills everywhere and all the trash cans were full in the common areas, hallways and sidewalks need pressure wash, our room 238 was non smoking but smelled terrible of smoke
Andrew
Stayed 3 nights in Dec 2023
Response from wingate on 12 Jan 2024
We
6/10 Okay
Kristy
3 Jan 2024
Liked: Staff & service
Kristy
Stayed 1 night in Dec 2023
Response from Wingate on 12 Jan 2024
Thank you for your review. we hope to see you on your next visit.
This is the best place in Cedar City for the price. Great cleanliness, proximity to restaurants and shopping, close to ski resort. Clean and enjoyable experience. Indoor hot tub and pool were awesome! Stay here!
Richard
Stayed 3 nights in Dec 2023
Response from Wingate on 2 Jan 2024
Thank you for your review. We hope to see you on your next visit.
Thank you for your review. We hope to se you on your next visit.
4/10 Poor
Neal
Travelled with family, Business traveller
1 Dec 2023
Liked: Cleanliness, staff & service, amenities
The room smelled of tobacco smoke. Very disappointing when you pay for a nonsmoking room.
Neal
Stayed 1 night in Nov 2023
Response from Wingate on 10 Dec 2023
We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our Hotel.
Nice easy stay in Cedar City. The rooms have had a facelift with nice furniture and calming colors for the paint.
katherine
Stayed 1 night in Nov 2023
Response from WG on 2 Dec 2023
Thank you for your review. We hope to se you on your next visit.
6/10 Okay
Patricia
Travelled with family and small children
26 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The breakfast selections were cold and the waffle makers did not work. The door to our room stuck half the time so we had to man hndle it to get in. The outside entrance was undesirable. The room was clean and the pool was nice
Patricia
Stayed 3 nights in Nov 2023
Response from WG on 2 Dec 2023
Thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our Hotel.
6/10 Okay
Steven
Travelled with family
25 Nov 2023
Liked: Amenities
Disliked: Property conditions & facilities
The carpeted stairway was filthy. There was dirt at the bottom of the hot tub.
Steven
Stayed 3 nights in Nov 2023
Response from WG on 2 Dec 2023
Thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our Hotel.
6/10 Okay
Claire
25 Nov 2023
Liked: Cleanliness, staff & service
Claire
Stayed 2 nights in Nov 2023
Response from WG on 2 Dec 2023
Thank you for your review. We hope to se you on your next visit.