Castle Rock City Hall

This place was great with a few minor issues, but it would not deter us from coming back! The detail in the design and amenities is amazing, I have severe food allergies so I cook all my meals, I had most of what I needed to cook our whole trip. The room was really nice and had so much storage. Only issue in room was noise, at times it sounded like construction almost, not sure what it was but it was only for a few hours the first day. Second issue was we went to order food at front desk, then saw a female employee use her bare hands to scrape someone else’s fries onto their plate and eat a few fries off of it as well before it went to the person. Anyways overall great experience with a few minor issues, will definitely come back!

This is a nice hotel in a convenient location downtown. The rooms (we had multiple) were nice enough. There were a couple of shortcomings: 1. Nothing in the room or on the paperwork we got at check in told us where to get ice. Multiple calls to the front desk from our room went to voicemail. Calls from the house phone near the elevators went to voicemail. We had to go to the front desk in person to ask, and that was with three or four people in line in front of us and only one clerk there. It shouldn’t take 30 minutes to find out where the ice is. 2. Shower was really pedestrian. 3. They offer all sorts of “amenities“ at check-in, then charge an amenity fee, which is really just a way of raising your rates, because none of the amenities were really anything useful to anyone in our large party. I think it’s much more honest to just tell us what your real rate is and stop trying to Nick and dime people with sneaky fees.