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Reviews of The George Hotel

3 out of 5
The George Hotel
Market Place, Castle Cary, England

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 69 reviews" "
Rating 8 - Good. 26 out of 69 reviews" "
Rating 6 - Okay. 10 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 3 out of 69 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

HD

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent food, friendly and efficient staff - rooms average cleanliness (wooden floors, dusty and bathroom average) even though bed linen was spotless.
Stayed 1 night in Mar 2024

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Cary stay
Overnight stay. Lively pub.
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Stayed 1 night in Aug 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service, friendly locals, great place
Amazing place. The locals are above and beyond friendly and welcoming. Pip, Chloe, Harley and the team are the most helpful, friendly and diligent that could possibly be. I would highly recommend. Already booked in for next year!
Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Diana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE STAY
The Hotel forgot to advise us they would have a 2 day beer festival with live music right next to the room for 2 of the days of our stay. We had live music until 11:30pm for both Saturday and Sunday and were not able to sleep properly. They mentioned it on check in as if we could have done anything about it and didn't offer any alternatives. On the Sunday we could hardly even access the room with tables and people just outside the entrance door. The entrance to the room was not properly clean and the general cleanliness was very poor. They didn't even bother to clean the room on the Sunday. They did not give us a discount and only offered to discount less than half of a dinner we had there. Would not return.
Stayed 3 nights in May 2023

4/10 Poor

Trevor

Business traveller
Disliked: Property conditions & facilities
There was no heating in the Room, heating wasn't working, The restaurant was ok.but other than that the hotel was clean and tidy. Staff was helpful and friendly.
Stayed 1 night in Apr 2023

8/10 Good

Donner

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great breakfast and friendly staff
Stayed 1 night in Nov 2022

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, room comfort
George hotel
Very helpful staff, room was very clean and well equipped, also breakfast was very nice hot with a good selection, overall very pleased with the hotel, i would stay at the George hotel again without hesitation.
Stayed 2 nights in Jul 2022

10/10 Excellent

Miss

Stayed 1 night in Jun 2022

6/10 Okay

Nigel, Hook

Travelled with partner
Liked: Cleanliness, staff & service
We knew the property but had never stayed. Used as a base for staying in local area. Rooms were subject to noise from outside smoking area so not ideal if you wish to sleep before closing time.
Stayed 2 nights in Jun 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. Such lovely friendly staff. Great you could park for free and so central to the town. Thank you.
Stayed 2 nights in Jun 2022

6/10 Okay

Lee

Stayed 1 night in May 2022

8/10 Good

Jasper

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Fantastic food, room unclean but rectified.
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Stayed 1 night in Feb 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel stay
Great place to stay in historic castle Cary…friendly staff, comfy rooms and great classic breakfast to see off a hangover! Rooms are a little shabby but were clean and functional…certainly value for money at £100 per couple included breakfast and parking.
Stayed 1 night in Nov 2021

6/10 Okay

Anita

Travelled with partner
Liked: Cleanliness, staff & service
The kitchen extractor pipe was very close to our bedroom window - very noisy!
Stayed 1 night in Sep 2021

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness
Mediocre - ok for one night.
The room itself was clean, and they had shampoo/showergel/towels and the shower had fairly good pressure. However if we were staying longer than one night clothes storage would have been a problem as there was no wardrobe or drawers! Additionally the sing bed was incredibly uncomfortable S there were 2 slats missing from the middle of the bed.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional value for money
Really very good. We weren’t honestly expecting much for £95 including breakfast but it was very good. The only thing that let it down was the fan provided in the room. It was very hot when we went and a better fan would have been appreciated. The breakfast was lovely and all of the staff were very friendly and helpful.
Stayed 1 night in Jul 2021

10/10 Excellent

Norah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant traditional country inn. Friendly staff and good food
Stayed 1 night in Jul 2021

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
staff fantastic booking in quick , food fabulous. would stay here again
Stayed 1 night in Jun 2021

8/10 Good

Dave, Solihull

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good welcome. Recently refurbished clean and comfortable room with a good walk in shower. Comfortable bed. Good COVID controls, bar area was well spaced out, good food at a good price. Sadly only one real ale on (6x). The table we we’re allocated was wobbling where the base met the top. Not a major problem. Excellent breakfast next day.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, from reception to bar staff to breakfast staff. The breakfast
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Mrs., Marlow , Bucks

Disliked: Cleanliness, staff & service
Dreadful bathroom - Nothing worked ( light , ventilation , towel rail heater stuck on hot) We were not told about Cider/Beer festival and car park closure and live/loud music...... Many items on menu not available.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Broken TV shaving light plug chain. Room and bed ok.
Stayed 1 night in Jul 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, kind friendly staff, great stay!
Such a beautiful hotel, really clean comfortable and peaceful. Hotel feels really comfortable and very English countryside. Really lovely staff who were so kind and relaxed, very friendly and welcoming. Had a great sleep and check in and out was so easy. Would absolutely love to come back for a longer stay soon. We had a lovely time.
Stayed 1 night in Jun 2019

10/10 Excellent

I J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A popular place to stay in the centre of Town.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Had stayed at The George on several occasions and knew what to expect. What I didn’t expect was to have Christmas carols blaring into the room until 2300. They only stopped when I went downstairs to ask the manager if he realised the music blaring in the bar and restaurant was the same in the bedrooms above. Sound insulation would go along way to solving the problem. Also did not expect the waiter to whip our plates out from under us the moment each of us finished as he was in a hurry to get us out and the drinkers for the local hunt in. Did not expect to be charged for a room that had the occupants name changed on Expedia but The George took as a fourth room being added. At no time did they ask where the fourth guest was and when was he checking in. It was only on returning home did I receive an email stating my card had been charged for the fourth room. Manager less than helpful. The extended family have overlooked the shabby diy decor in the rooms as the hotel is within walking distance to the grandchildren but bad customer service is unforgivable. Finally not sure how legal it is to lock the doors to the hotel at night without having a crash bar on the door to get out without a key. Delay in writing has been due to wrangling with Expedia about the extra room charge, They finally called it quits and refunded the charge themselves as they couldn’t get a straight answer from the hotel. Hope the extra cash was worth it as you’ve lost future bookings.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2018

10/10 Excellent

martyn, West Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Good Experience
What a lovely hotel, well placed to what we needed. Great atmosphere in the bar and the food/service was very good. The room was well placed being outside of the main hotel especially as we had our dog with us, only criticism was the bed/mattress was rather uncomfortable. Excellent stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Judy, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old coaching inn in the heart of Castle Cary,Had a lovely family room .
Stayed 2 nights in Aug 2018

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
A wonderful inn. Great food, cider and beer. Staff very helpful. The room I stayed in, I gave a 4 out of 5 as although it was clean and comfortable it could do with a refurbishment. I would use the George Inn again.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff very friendly. Room in real need of refurb and redecoration.
Stayed 1 night in Jul 2018

2/10 Terrible

Graham

Disliked: Staff & service, property conditions & facilities, room comfort
Don't
Quant and quirky would be a generous way of describing this place - but disappointing and dilapidated would be more accurate. We have stayed in worse places, but not much worse and you usually get what you pay for. Here you pay a lot, £90 or more, for a pretty awful experience. We probably should have read other reviews before staying here, reading them now it's obvious that this place is run by people that either haven't got a clue or, more likely, couldn't care less; the same comments come up time and time again over several years and they've done nothing to address them. Our room was accessed via the car-park past empty beer kegs and an overflowing drain from the kitchen. Mismatched furniture, curtains hanging off, dodgy cushions on the awful 4 poster, random ornaments and plastic flowers, dilapidated bathroom... so far so bad - I could go on... Only one bath towel was provided so we went to reception to ask for another, nobody in attendance, just a loud and angry dispute between staff members going on in the nearby kitchen and in earshot of customers. Once in bed we were lulled to sleep by the constant drone of the beer cooler just outside the bathroom window. Breakfast was served in the bar, I say served but it was mostly 'help yourself', it was OK but not a redeeming feature. Perhaps the owners should try the rooms out themselves. Would we stay here again? Definitely not. A rip off. Castle Cary is a lovely place but this is an embarrassment to the town.
Stayed 1 night in Jun 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
It was absolutely fine! No complaints whatsoever
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very cosy and welcoming hotel and restaurant area. The room was very clean, however, it could do with redecorating. Additionally the room and bathroom were quite dim and the window was awkward to open and close. I would definitely stay here again.
Stayed 1 night in Jun 2018

8/10 Good

Barbara, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central old coaching inn
It's a very old building, so you can't expect everything to be perfect. The rooms are fairly small but comfortable, the doorways can be narrow, and floors are definitely wonky. Despite this the owners have tried to inject some pizzazz with ultra chic lighting and upholstery. Some of which suit, some don't. Food was lovely, generous, tasty and well presented. It's a feature of Castle Carey being right in the center and the cliental is local and well known. Would love to return!
Stayed 2 nights in May 2018

8/10 Good

AJ, Wales

Liked: Cleanliness, staff & service, room comfort
Centre of Castle Carey so very convenient spot
Lovely location and beautiful little town. Hotel is centrally located, but the rooms are a little tired, although we only stayed out the back in one of the individual rooms. In drastic need of decoration, the bathroom especially. Breakfast was very nice with plenty of choice.
Stayed 1 night in Apr 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quant historic hotel.
Friendly staff and clean rooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The George Hotel
I stayed here for business. The stay was pleasant overall. The room itself was quite worn out, but it wasn't uncomfortable. The restaurant was nice and the food was very good quality (I had dinner and breakfast). I didn't explore the local area but all the essentials seem to be on your doorstep.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food , great character. Lovely building with the most perfect roaring fire.
Stayed 1 night in Mar 2018