Calle de Herrero, 20, Castelló de la Plana, Castellon
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you very much for the note. See you on the next visit!
6/10 Okay
Cecilio Armando
Travelled with family
3 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Instalaciones envejecidas, la decoración en general bastante retro, se oyen ruidos de las habitaciones y de la calle al menos en el 2do piso, para entrar y salir del parking con un coche mediano necesitas ser muy buen conductor, es muy estrecho
Cecilio Armando
Stayed 1 night in Feb 2024
Response from Hotel Intur Castellón on 6 Feb 2024
Lamentamos que su estancia no haya sido como hubiésemos deseado, estamos en continua mejora y tomaremos en cuenta sus indicaciones para mejorar.Saludos
Great hotel, easy to find, underground parking, close to interesting sights. Very helpful staff and excellent meal in the restaurant.
RACHAEL
Stayed 1 night in Oct 2023
Response from Hotel Intur Castellón on 5 Nov 2023
Thank's for your contribution and for choosing us to spend a few days of rest. We appreciate your positive assessment of facilities and services, we hope to welcome you back to our hotel.Regrads
4/10 Poor
Nagib, Quito
12 Oct 2023
Nagib
Stayed 2 nights in Oct 2023
10/10 Excellent
Jain
Travelled with group
10 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Castellon weekend
Fabulous friendly helpful staff, very clean and great location.
Negatives, not enough plug sockets and rooms a little tired. Would have loved coffee/tea making facilities.
Great breakfast choices.
Jain
Stayed 2 nights in Oct 2023
Response from Hotel Intur Castellón on 12 Oct 2023
Much thanks for your valoración y aportaciones. Let's take a look at the points signaled to improve.Greetings
Staff and services excellent.
Local restaurants provide good food.
Cannot praise the staff at the hotel enough for ordering taxis, helping with our bad Catalan and of course, the cleaning staff for house-keeping.
Alan
Stayed 7 nights in Sep 2023
Response from Hotel Intur Castellón on 12 Oct 2023
Thank's for your rating and comments. Our entire team works to ensure that you have the best possible experience and I am happy to see that this has been the case.Greetings
Lovely hotel with large clean rooms and friendly staff. Perfect location for the main city centre with everything in easy walking distance. All necessary equipment in rooms and bathrooms were modern, although it would have been better with a more powerful shower.
Stephen
Stayed 1 night in Sep 2023
Response from Hotel Intur Castellón on 12 Oct 2023
Thank's for your rating and comments. We are happy to know that you had a positive stay and we take into account your contributions.Regards
Great hotel lovely and helpful staff. Very convenient to walk around the city
Bradley
Stayed 3 nights in Sep 2023
Response from Hotel Intur Castellón on 4 Oct 2023
Thank you very much for taking your time to answer our survey. We are very happy that you enjoyed your stay and we appreciate your comment about our staff. We hope to welcome you back to our hotel soon.Regrads
Response from Hotel Intur Castellón on 11 Sept 2023
Thank's for your contribution and for choosing us to spend a few days off. We appreciate your positive assessment of facilities and services, we hope to receive you again in our hotel.Regrads
The hotel is nice, if I only meet the Engineer who designed the car park. Awful spaces , you have to be a professional drive to manoeuvre in the car park.
Other than that the hotel is good.
Rabea S
Stayed 1 night in Jul 2023
Response from Hotel Intur Castellón on 11 Jul 2023
Thank's for your evaluation. We are sorry about your experience in the parking lot. It is a building that is many years old and it is difficult to update its structure in the parking area.We hope to see you again on future visits, from reception we can tell you about other nearby car parks.
Hotel car parking very steep, think it should be free if staying in hotel
David
Stayed 2 nights in Nov 2021
Response from Dirección Intur Castellón on 1 Dec 2021
thank you very much for staying with us and for your review. As you mention we have a limited number of parking spaces and it is an extra service that not all guests are using and have a cost we have to charge. Kind regards,
A quick trip for a football match, quick friendly check in, very nice room and excellent breakfast. Perfect for our needs and well priced. Happy Customer.
Stuart
Stayed 1 night in Nov 2021
Response from Dirección Intur Castellón on 1 Dec 2021
Thank you very much for staying with us and for your nice review. We are glad you had a happy stay. Kind regards,
i was told it was not far from Rototom but it was an hour on the bus there and 30 minutes in a cab in the early hours.
the room was not cleaned properly they dont have tea bags ir milk !! abd the pool is not a pool its about the size of 3 double beds. i wont be stopping at this hotel again and would suggest others don't especially for the Rototom Sunsplash festival
Verified traveller
Stayed 7 nights in Aug 2019
Response from Maria Jose Lopez Pons, General Manager on 23 Aug 2019
Dear guest,
Thank you for providing the review and feedback regarding your stay.
We regret that our location did not suit your needs and very sorry our high standards were not met and found this matter to be very concerning. Currently, our rooms are cleaned daily and we ask that guests make us aware of any lapses so that they may be immediately addressed. We will certainly work to ensure your next stay is an improved experience, thank you for your feedback.
We hope despite any issues that we have the opportunity to welcome you again soon.
Warm regards,
Maria Jose Lopez Pons, General Manager
In general our stay was very good, and breakfast was very good.
Verified traveller
Stayed 1 night in Jul 2019
Response from Maria Jose Lopez Pons, General Manager on 23 Jul 2019
Dear Guest,
Thanks for posting such great feedback about your time at Intur Castellón, Castellón de la Plana.
It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.
We hope to see you on your next visit.
Best regards,
Maria Jose Lopez Pons, General Manager
The location was great, the service was excellent. Breakfast was very good. It is a beautiful hotel.
Verified traveller
Stayed 1 night in Jul 2019
Response from Maria Jose Lopez Pons, General Manager on 17 Jul 2019
Dear Guest,
It’s kind of you to post this feedback about your recent visit.
We are delighted we were able to help you start your day off right with our tasty breakfast buffet. Thank you for appreciating our quality service.
We look forward to seeing you on your next visit!
Best regards,
Maria Jose Lopez Pons, General Manager
Hotel is central for shops etc but no where near the beach. Pool was tiny and only gets the sun at certain times of the day. Didn’t have the breakfast, parked the car in the car park and cost €91 for the week.
Daniel
Stayed 7 nights in Jun 2019
Response from Maria Jose Lopez Pons, General Manager on 5 Jul 2019
Dear Daniel,
Thank you for taking the time to share your feedback.
We regret that your recent stay with us did not meet all your expectations. We do wish to clarify that we are located in the centre of the city with the beach only 8 km away. We regret that you did not fully enjoy our terrace with it's relaxing pool; nevertheless, we have noted your comments in this regard. Our delicious breakfast is made up of a wide range of high quality and seasonal products; we hope that you will be able to fully enjoy all that we have to offer on your next stay. We are sorry that you didn’t find our parking prices as competitive as they might be; however, we appreciate the fact that you shared your concerns with us. We will certainly take your comments into consideration for the future.
Despite this experience, we hope to see you again soon.
Kind regards,
Maria Jose Lopez Pons, General Manager
Nice room, good space, poor lighting in bathroom, more pillows would have been nice. Buttons on safe worn off so not legible, so had to have engineer attend to open door. Blackout curtains good.