Search Hotels by Independent in Castaways Beach

"Rooms far smaller than the photos portray. Oven is ancient from the 70s and required matches to light the gas as the starters don’t work. (Have never even seen an oven this old) It’s 2026, this should be more modern for how much you’re charging at nearly $300 per night. Had to make the kids beds as they don’t do it - For $300 there are far better options! TV didn’t work at first and remote cover kept falling apart, couch was filthy. Saucepan was so tiny and a lack of kitchen amenities. Wouldn’t stay here again."

"Ocean visible from room"

"Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them."

"Rooms and bathrooms are very clean and new. "

"This was by far the cleanest most beautiful apartment that we have ever stayed in and we travel for work and leisure a lot. The staff communication was beyond excellent. There was a shopping centre within arms reach and plenty of places for take out or eat in . I would highly recommend this property. "

"Ours was a very basic motel room. No biscuits to have with cuppa. "

"Wow, this has to be one of the cleanest, friendliest and most well organised place ive stayed in ever. Great complimentary full breakfast i would have been happy to pay for as well. $1 parking. Awesome stay and late checkout accomodated. Thanks guys. Outstanding place and service."

"n/a could not use our free night due to emergency hospital stay but haf booked 3 nights and did stay the 2nd and third night"

"the pool and surrounding areas are a construction site atm. I also had no hot water in my shower and the property there is always maintenance going on including early morning leave blower going off."